Bewinch BEWINCH ยท PRODUCT KNOWLEDGE
BEWINCH ยท N-Series Advanced Flagship

Bewinch N9s GlowRT801

3rd-Gen Platinum Electrolysis ยท Symboil 2.0 ยท APQ3.0

N-Series flagship: 3rd-gen platinum electrolysis (+50% H2), Symboil 2.0 (12 presets), APQ3.0, 7-inch touch + dial, dual mode.

1800ppb
H2 Content
+50%
More H2 vs N9Pro
12
Tea Presets
4yr
Nationwide Warranty
01

Product Overview

Suitable Households & Scenarios

The N9s pairs 3rd-gen H2 with Symboil 2.0 brewing:

Suitable Households

Tea & wellness families:12 tea/wellness presets + 12-hr scheduling.

Water-upgrade families:1800ppb H2, pH7.3 โ€” replaces a hydrogen cup, brewer and dispenser.

Families with babies or elderly:7-inch screen + dial; 45ยฐC formula on tap; 99.99% sterilized.

Pet owners / anti-aging focus:High-H2 antioxidant water; removable pot for pets/soups.

Suitable Scenarios

Dining room / tea room:Dual brew/purify, borosilicate pot, metal.

Villas / large flats:Dual mode; later plumbable.

Premium offices / clubs:B-Link 3.0 for business reception.

Want H2 water plus brewing and scheduled stewing? The N9s is the flagship.

Brand Background

Bewinch is Lexy Electric's (SSE-listed) brand.

~1,000-engineer R&D center, CNAS lab, ~50 patents, 2,600+ stores, 1,300+ service centers.

CCTV "Great Nation Brand" 2021; countertop-purifier inventor.

Product Positioning

Built on N9Pro Dawn; N9s unites brewing, purification and H2.

For families with infants, elderly, tea/wellness and villas. Hydrogen alkaline water (pH7.3).

What is Hydrogen Water?

First popularized in Japan, hydrogen water holds molecular H2. The N9s uses 3rd-gen polarized platinum electrolysis.

Built-in module sealed/light-shielded; 1800ppb.

Who benefits?

Women:Antioxidant; may slow aging, improve skin.

Fitness:Supports metabolism, immunity, fat burn.

Middle-aged & elderly:May reduce inflammation; supports heart health.

Maternal/infant:pH7.3 smooth water for daily drinking.

Product Line Overview

Bewinch is Lexy Electric's premium brand:

SeriesPositioningModelsKey Features
N Series
Smart Purifier
Ideal, smart, premium, healthyN9Pro Dawn / N9s Glow / N9Max Aurora
N7 Hermann / N5 Bard
Hydrogen water, smart touch, flagship
G Series
Countertop Purifier
Everyday, safe, familyG7s Wanxiang / G7i Petermann / G7 Heidelberg
G5 Rhine / G3Pro Hill
Non-plumbed, instant heat, family
S Series
Premium Brewing
Extraction, tea, wellnessS9 MingzhiOpen-flame-style brewing, tea & wellness
M/Q Series
Mini Purifier
Portable, compact, entryM3Pro Huyun / Q5 Hefeng / Q7 BlocksCompact, entry price, renters

Bewinch serves millions of homes, 2,600+ stores, 1,300+ service centers.

Eight Core Selling Points

3rd-Gen Platinum Electrolysis
1800ppb H2
Symboil 2.0 Brewing
True 100ยฐC Boil
APQ3.0 Nano-Bionic Barrier
Molecular Filtration
B-Link 3.0 Tea UI
12 Tea & Wellness Presets
7" Touch + Retro Dial
3-Way Control
Custom + Scheduled Brew
12H Scheduler
15-Step Metal Body
Seamless Finish
Plumbed / Non-Plumbed
6.5L Tank

Core Technology

3rd-Gen Platinum Electrolysis (Hycean 3.0)

Stacked-cell 99% platinum on titanium. Versus N9Pro, H2 rises to 1800ppb.

Built in for sealing/light shielding; ~5-yr life, not replaceable.

Symboil 2.0 Smart Brewing

DH heating gives a true 100ยฐC boil; thick-film reaches 98ยฐC in 3s.

12 presets: black, dark, green, flower, oolong, white, goji, red date, jasmine, dendrobium, lingzhi, angelica; custom + 12-hr scheduling.

B-Link 3.0 Tea Interaction

Touch, keys and a dial. "Tea" selects a brew; "Water" sets 7 temps (45-98ยฐC) and 7 volumes.

Brewing: 12 presets + 5 custom, 2H keep-warm, 12H scheduling. Water: 7 temps + 6.

APQ3.0 Nano-Bionic Barrier

Three filters; core RO uses APQ3.0 (0.0001 micron).

pH7.3 Hydrogen Alkaline Water

Electrolysis yields mildly alkaline water (~pH7.3); module independently controlled.

1.2L Removable Sterilizing Tank

1.2L hidden removable PET tank for cooking, coffee, humidifiers; light-shielded.

15-Step Seamless Metal Body

15-step metal body; 7-inch flowing glass.

Lock / Screen-Off / Saver

Modes: Lock, Screen-off, Saver. ECO off.

Scenario Applications

Premium Drinking & Wellness

Villa homes:High-H2 smooth water; metal; dual-mode.

Refined wellness:12 one-touch stews; true 100ยฐC; 1.2L.

Maternal/infant:Food-grade PET tank; 45ยฐC formula; 99.99% clean.

Creative Uses

Kitchen:Rice, soups, fruit โ€” better water, better food.

Humidifier:Purified water prevents humidifier lung infection.

Coffee maker:Coffee makers need purified refill water.

Pets:Pets need clean water.

Drinks:Formula, tea, coffee, daily hydration.

Accessories

The N9s is all-in-one. Parts:

AccessoryDescriptionWhere to Get
M3 Pre-filter (Stage 1)Replace every 12-18 monthsOfficial store / service
APQ3.0 Filter (Stage 2)Original RO, replace every 2-3 yearsOfficial store / service
Q3 Carbon Filter (Stage 3)Original post-carbon; 12-18 monthsOfficial store / service
Borosilicate Brewing PotBuy separately if brokenOfficial store / support
Citric Acid DescalerSelf-clean/descale, every 3-6 monthsOfficial store / support
Plumbed Fitting KitHoses, tee valve, pressure valve (plumbed)Included with first install

The sealed H2 module needs no service. Use only Bewinch originals; non-original parts may harm quality, cause faults or void warranty.

02

Specifications

Core Parameters

ModelN9s Glow (Factory: RT801)
CategoryNon-plumbed brew-and-purify, dual-mode
Water TypeHydrogen alkaline water (pH7.3); no scale inhibitors
Water EfficiencyGrade 1 (65% yield, 4000L total)
Hydrogen Tech3rd-Gen Platinum Electrolysis (Hycean 3.0)
H2 Content1800ppb
Platinum Purity99% platinum on titanium base
Hydrogen ModuleBuilt-in, non-replaceable, ~5 yrs
Brewing TechSymboil 2.0, DH heating, true 100ยฐC
Tea Presets12 presets (black/dark/green/flower/oolong/white/goji/red date/jasmine/dendrobium/lingzhi/angelica)
Custom Recipes5 custom recipes + 12-hr scheduling
Brewing Pot~500mL
FiltrationAPQ3.0, 3 independent filters
HeatingThick-film rare-earth, 3 seconds
Max Temperature98ยฐC (purified); tea holds 100ยฐC boil
Temperature Presets7 levels: ambient, 45-98ยฐC
Volume Presets7 levels: 50-500mL and continuous
Screen7" touch + Tea/Water dials (3-way)
Body Finish15-step seamless metal body
Raw Tank6.5L settling float-magnetic tank
Pure Tank1.2L removable PET tank
Child LockSlide-lock child lock
Filter ResetSpin ID auto reset
Dimensions280 W ร— 419 D ร— 405 H mm
WeightNet ~13.3kg, gross ~16.0kg
Power Cord~1.5m

Filter Specs & Replacement

StageFilter NameReplacement
Stage 1M3 Pre-filter (MC121)12-18 months
Stage 2APQ3.0 Filter (R123/100G)2-3 years
Stage 3Q3 Carbon Filter (QC121)12-18 months

Bundle adds 2 spare Stage-1 and 2 Stage-3 filters. Replace only the expired one.

Life depends on water quality, usage, inlet pressure, power-on time. Follow panel reminders.

Hydrogen Module

The built-in H2 module uses 3rd-gen electrolysis, separate from the three filters.

ItemDescription
Technology3rd-Gen Platinum Electrolysis (Hycean 3.0)
H2 Content1800ppb
Life~5 years (built-in)
OperationSealed, light-shielded, built-in
ControlToggle H2 in Smart Features

No disassembly needed (unlike N9Pro's detachable cup).

Energy & Environment

Water EfficiencyGrade 1, exceeding national standard
Waste Ratio~3:1 (settling float-magnetic layering)
Heating Power~2000W instant heat (true 100ยฐC boil)
Standby Power~2W standby; ~500 hrs โ‰ˆ 1 kWh
Daily Power~5 kWh/month (on-demand heating)
H2 Module PowerBelow 0.005W/h; cycles when tank has water
Net / Gross WeightNet ~13.6kg / Gross ~16.6kg
Inlet WaterMunicipal tap, purified, mineral (5-35ยฐC)
Eco DesignNo scale inhibitors; food-grade, BPA-free
Eco ModesECO mode, light-sensor pause, smart screen-off

Lab figures; actual use varies with temperature and habits.

03

First Use

Unboxing & Contents

Check accessories and shipping damage. Package:

CategoryItemQty
Main UnitN9s Glow unit (with top cover)1
TanksQuick-release raw tank1
TanksHidden removable sterilizing pure tank1
BrewingBorosilicate brewing pot (with lid)1
FiltersStage-1 M3, Stage-2 APQ3.0, Stage-3 Q3 (pre-installed)1 each
DocsUser manual, warranty card1 each
PowerPower cord1
Plumbed Kit2m clean/waste hoses, tee valve, L-pins ร—2, pressure valve, clips ร—21 set

Unboxing notes:

1. Check body, tanks and pot for damage;

2. Verify accessories; bundle adds 2 spare Stage-1 and 2 Stage-3 filters;

3. Remove film and foam, open the pure tank lid;

4. Air out in a cool ventilated place for 12-24 hours, then flush.

If anything is missing or damaged, contact the store where you purchased.

Installation

Non-Plumbed (Countertop)

1. Choose a ventilated, stable surface away from sun, heat and oil smoke;

2. Leave ventilation and room above the pot;

3. Fill the raw tank to max and reseat tanks and pot;

4. Plug in and use โ€” no plumbing needed.

Plumbed (Water Lines)

The N9s can connect to dedicated lines to skip refilling:

โ‘  Inlet:Standard angle valve or 1/2" tap; white clean PE hose;

โ‘ก Drain:Floor/wall drain; yellow waste PE hose with check valve;

โ‘ข Power:10A 3-prong outlet within 1.5m (grounded);

โ‘ฃ Water:Municipal tap within 2m, inlet 5-35ยฐC;

โ‘ค Drilling:Countertop hole over 14mm; free on-site drilling on first install.

First install free (except marble). See Daily Use - Plumbed Mode.

New Unit Flushing

Flush before first use to activate filters and clean pipes (~30-40 min).

Step 1: Air Out

Remove the unit, open the top cover and pure-tank lid, air out 12-24 hours.

This lets compressed filter media recover after shipping.

Step 2: Purify

Fill the raw tank, plug in, wait ~10 min until two level lights stay on.

Step 3: Drain Ambient Water (repeat 1-2x)

Place a 3.5L+ heat-resistant container under the right spout. Tap Smart Features โ†’ "Drain" โ†’ "Start."

Step 4: Flush with 45ยฐC (repeat 1-2x)

After purification, tap "Dispense," select 45ยฐC, press the ring.

Step 5: Flush with 98ยฐC (repeat 1-2x)

Same, but select 98ยฐC.

Step 6: Flush Tea Path & Pot (repeat 1-2x)

With the pot on, tap "Brew" โ†’ "Black Tea" โ†’ "Start Brewing." It fills, heats and keeps warm. Press "Heating/Stop," then empty.

Empty the pot before brewing to avoid overflow.

Video: https://www.bilibili.com/video/BV1DtBYYLEbr

High Altitude

Boiling-Point Detection

At altitude, water doesn't reach 100ยฐC. Run manual boiling-point detection once.

1. Place the empty pot on the unit;

2. Once the pure tank is full, tap "Boiling-Point Setting" โ†’ "Start." It heats until done.

04

Daily Use

Dispensing

Ambient / Warm / Hot Water

Rotate "Water" to set 7 temperatures (45-98ยฐC, ambient) and 7 volumes.

Tap temperature and volume, then press the ring.

Displayed temp is at the heater; outlet may read lower due to voltage, ambient, altitude and heat loss โ€” normal.

Dispensing Hydrogen Water

The module cycles. Enable H2 in System Settings; dispensed water is hydrogen alkaline.

A light sensor pauses H2 when the room darkens; brighten the room to resume.

Tea Brewing & Stewing

Brewing Tea

1. Tap "Brew" or rotate "Tea" left, pick a tea (black/dark/green/flower/oolong/white/goji/red date/jasmine/dendrobium/lingzhi/angelica);

2. Adjust volume, temperature and time;

3. After brewing, it auto-keeps-warm (pot icon orange). Press "Brew/Stop" to cancel;

4. Lifting the pot mid-cycle makes the icon flash.

Empty the pot; avoid very concentrated tea to prevent overflow.

Custom & Scheduled Brewing

1. Tap "Custom" under brewing, then "+" to add up to 5 recipes;

2. Schedule: set temp/volume/time/keep-warm, tap "Schedule," choose time, then "Start."

Up to 12 hours. You can still dispense or drain from the right spout while brewing.

Smart Features

Smart Feature Settings

"Smart Features": H2 toggle, screen lock, ECO, continuous tap, 999 alert.

In ECO, keep-warm disables, the raw light turns off, screen dims.

Lock / Screen-off / Saver

Lock: slide to unlock. Screen-off: wake by any key. Saver: screen clean.

999 TDS Alert

When raw TDS exceeds 999, it shows 999, buzzer on, raw light on (toggle in Settings). When level drops below min, drain and refill.

Plumbed Mode Switching

Non-Plumbed

6.5L tank lets you place freely โ€” ideal for rentals and living rooms.

Plumbed

Connect lines for automatic refill โ€” also for poor-water areas.

How to Switch

1. Remove the raw tank and silicone pad to reveal the arrow;

2. Rotate the arrow 90ยฐ clockwise to locked, then replace pad and tank;

3. Open the inlet tee valve (close it first if leaking);

4. Plug in power;

5. Tap "Smart Select" โ†’ System Settings, enable continuous tap supply;

6. A "tap" icon confirms the switch.

Temperature & Brewing Guide

Common temperature settings:

Temperature / ModeBest For
AmbientDirect drinking, pets, humidifier/coffee refill
45ยฐCGolden formula temperature; warm drinking
55ยฐCHoney water, flower tea
75ยฐCGreen/white tea
85ยฐCCoffee, oolong, pu-erh
98/100ยฐCTrue boil, tea, wellness stews

Brewing & stewing:12 presets, 11 custom recipes, 12-hour scheduling. Select a tea; it auto-fills, heats and keeps warm.

05

Filters & Care

Filter Structure & Life

Three independent filters โ€” replace only the expired one. Pur-Smart shows life on screen.

StageReplacementFunction
Stage 1~12-18 monthsM3 pre-filter: sediment, rust, chlorine, odor
Stage 2~2-3 yearsAPQ3.0 membrane: heavy metals, pesticides, bacteria
Stage 3~12-18 monthsQ3 carbon: inhibits bacteria, improves taste, traps fines

The bundle adds 2 spare Stage-1 and 2 Stage-3 filters for 2-4 years.

Filter Replacement

Replacement & Auto Reset

1. When the life bar reads 0% and the light flashes, replace the filter;

2. Rotate from "Lock" to "Unlock" and pull out the old filter;

3. Insert the new filter and rotate to "Lock." With a beep it resets to 100%;

4. Drain the tank three times to flush the new filter.

Resets only when the anti-counterfeit chip is detected. Reinsert if no change in 30s.

Regular Cleaning

Raw Tank

6.5L rear tank quick-release; clean every 1-2 weeks with soft cloth โ€” no hard brushes.

Pure Tank (Removable)

Clean the 1.2L pull-out tank every 1-2 months. Light-shielded to prevent algae.

Brewing Pot

Clean the ~500mL pot after each brew with a soft sponge and mild detergent.

Body

Wipe the metal body with a soft dry cloth; avoid corrosive cleaners and sunlight.

Waste Water

Waste Ratio & Handling

Float-magnetic layering stabilizes the waste ratio at Grade-1 efficiency, up to 65% yield.

Remaining water flushes impurities off the filter. When prompted, drain and refill.

Not drinkable, but reusable for cleaning or watering.

Cleaning & Descaling

Daily Cleaning

Body:Wipe with a soft cloth; no corrosive cleaners or steel wool.

Raw tank:Rinse interior every 1-2 weeks.

Pure tank:Open lid every 1-2 months; UV cycles automatically.

Pot:Empty leaves and rinse after each brew.

Spout / drip tray:Empty the drip tray and wipe the spout.

Pipe Self-Clean & Descaling (H05)

If water is hard, descale every 3-6 months. Self-clean takes ~1 hour:

Step 1 Prepare:In a 250mL+ container, add citric acid and ~200mL of 98ยฐC water.

Step 2 Start:Start full self-clean (H05) in Smart Features.

Step 3 Auto flush:It flushes both paths for ~30 minutes โ€” do not cut power.

Step 4 Reset:After descaling, refill the raw tank and drain 2-3 times.

Use only food-grade citric acid โ€” never other chemicals.

Raw Tank Descaling

Scale: soak tank with 5-10g citric acid in 65ยฐC water 30-60 min, then wipe, rinse.

Videos: pipe clean & tank descale (see official links).

06

FAQ

Hydrogen Water FAQs

Measured H2 differs from advertised?
H2H2 levelTesting

Differences are common for these reasons:

โ‘  Temperature:Higher room or water temperature speeds up H2 molecules and lowers dissolved H2.

โ‘ก Cycle:The module cycles; H2 climbs gradually each cycle and always fluctuates.

โ‘ข Equipment:Consumer testers vary in quality and technique, so readings may differ.

Our figures come from certified labs; outside controlled conditions readings may differ โ€” normal.

H2 auto-stops in dim light?
H2Light sensorEnergy saving

Normal: a light sensor pauses H2 when the room darkens; brighten the room to resume.

Energy-saving pause in the dark at night.

Brewing FAQs

Tea overflows while brewing?
BrewingOverflow

Two common causes:

โ‘  Overfilled:Drain some water below the MAX line.

โ‘ก Too concentrated:Reduce the amount of leaves.

Brewing pot won't heat?
BrewingHeating

โ‘  Heating/keep-warm time elapsed โ€” reselect a tea; โ‘ก the pot boiled dry โ€” add water before restarting.

How do I use scheduled brewing?
ScheduleBrewing

Set parameters in Custom Brewing, tap "Schedule," choose time, then "Start Brewing." It pre-fills and starts at the scheduled time.

It pre-fills to avoid running out of purified water. Empty the pot before scheduling.

Water Quality & Operation

White foam in the water?
Water qualityWhite foamBubbles

White foam is fine bubbles that dissipate when standing โ€” safe. Two causes:

โ‘  Pressure change:Pressure dissolves air during purification; it comes out as fine bubbles at the spout.

โ‘ก Temperature change:As hot water cools, dissolved air comes out as bubbles.

Pure TDS stays at 30?
TDSWater quality

Usually the raw water hasn't been changed. Drain and refill, then repurify โ€” the reading updates.

Outlet temperature differs from display?
TemperatureOutlet

Displayed temp is at the heater; outlet may read lower due to voltage, ambient, altitude and heat loss โ€” normal. Run boiling-point detection at altitude.

Filter FAQs

How often replace filters?
FiltersReplacementLife

Stage 1 and 3 every 12-18 months; Stage 2 every 2-3 years.

Life depends on power-on time, local TDS, volume. Use Bewinch originals.

What if I delay replacement?
FiltersReplacementLife

After end of life, filtration weakens and bacteria may enter the water.

A fully clogged filter can overload the pump or burst pipes. Replace as prompted.

After-Sales FAQs

What is the warranty?
After-salesWarrantyReplacement-only

N-series: 4-year warranty โ€” years 1-2 replacement-only, years 3-4 free repair.

For product questions, contact the store where you purchased.

Is on-site service available?
After-salesOn-site installService

First installation is free (except natural marble). Book via the Bewinch mini-program or contact the store where you purchased.

N9 orders also include one free on-site new-unit flush.

Using Hydrogen Mode

How do I turn on hydrogen mode?
H2How to enableH2

Tap "Help" and select "H2."

Align the module/cup with the outlet and press until it clicks.

H2 pauses when the pure tank is empty; contact support when the electrode degrades.

How long can hydrogen water sit?
Hydrogen waterH2 levelShelf life

Drink soon after dispensing for best concentration.

The N9Max retains 60%+ after 1 hour at room temperature even in hot water; other models are best fresh.

What is N9Max H2 locking?
N9MaxH2 lockingH2 lock tech

The N9Max uses 4th-gen platinum mixed-H2 electrolysis with high-pressure locking, 700% more H2 retained even in hot water.

Water Flow & Temperature

Why is hot flow weaker?
Hot waterFlowNormal

By Q=cmฮ”t, higher temperature needs more energy; at max power the unit reduces flow. Normal.

Why doesn't it reach 100ยฐC?
Temperature100ยฐCBoil

The unit is sealed; boiling creates steam and pressure. Countertop purifiers heat above 90ยฐC but below 100ยฐC โ€” safe.

The high-precision RO membrane meets direct-drinking standards even without boiling.

Temperature seems off?
TemperatureInaccurateDeviation

Unit measures water right after heating; ambient affects cup. Recalibrate if needed.

Recalibrate: dispense 98ยฐC for 1-2 min, then 85ยฐC for 1-2 min, then hot water until switching to 45ยฐC for 1-2 min.

Why does the displayed temperature jump?
JumpingDisplayRoom temp

With no temperature selected, the screen shows real-time ambient water temp. At a boundary (e.g. 27-28ยฐC) it may flip โ€” normal.

Fixed-volume dispense off?
Fixed volumeVolumeError

Fixed dispensing has ยฑ10mL tolerance (more for hot water). Use a measuring cup.

Filter Use & Replacement

How do I replace filters?
FiltersReplacementSteps

โ‘  Open the cover; โ‘ก rotate the filter from "Lock" to "Unlock" and lift it out; โ‘ข align the new filter with "Unlock," insert, rotate to "Lock."

Long-press "Dispense/Stop" 5s, drain 2-3 times. N-series auto-resets via Spin ID.

What affects filter life?
Filter lifeFactorsTDS

Three factors: โ‘  power-on time; โ‘ก raw TDS (dirtier = shorter); โ‘ข dispensed volume.

Indicator is a recommendation โ€” don't wait until fully clogged, which can overload the pump.

Do filters have a shelf life?
FiltersShelf lifeStorage

Filters have a 5-year shelf life. Keep unopened in a cool place.

Can I use non-original filters?
Non-originalFiltersSafety

Non-original filters lack hygiene/seal guarantees and can't be reset. Buy originals from authorized channels.

Waste Water & TDS

How do I change raw water?
Raw waterReplacementTanks

When the red cup icon appears, drain the tank and refill with fresh tap water.

No need to cut power; remove tank only when pump is off. Never while purifying.

Why waste water?
Waste waterWaste ratioRO membrane

"Waste" is concentrated flush water that rinses the RO membrane. Ratio ~3:1. Cleaner than tap (not drinkable); reusable for mopping/watering.

Does stored waste affect quality?
Waste waterRaw tankLayering

Raw and waste share the tank: inlet top, drain bottom. Denser waste layers below; internal flushing prevents re-filtering. Pure water is pre-stored.

Raw TDS lower than pure TDS?
TDSRaw waterPure water

โ‘  Purified water in the raw tank; โ‘ก new unit not flushed; โ‘ข very pure raw water = less probe rinsing. โ€” normal.

Is higher TDS normal after a filter change?
After filter changeTDS risesRO rate

With a new filter, RO rejection climbs gradually; TDS drops after more dispensing. Pure range is 0-30.

Cleaning & Care

How to remove limescale?
ScaleDescalingCitric acid

Soak tank with 5-10g citric acid in 65ยฐC water 30-60 min, then wipe, drain, rinse.

How to clean the pure tank?
Pure tankCleaningMaintenance

Every 2-3 months: remove the raw tank, open both lids, long-press "Dispense/Stop" 5s to drain, wipe, refill, drain 2-3 more times.

Tank turned green / algae?
AlgaeGreenGreen algae

Airborne algae grow in lit water. Move away from light, clean tank, soak with citric acid.

Why the hissing after purification?
HissingFilter flushSound

That is the normal 15-second vortex filter flush after each cycle โ€” not an air leak.

After-Sales Service

How do I book a repair?
RepairScheduleAfter-sales

โ‘  Scan the Bewinch mini-program QR and book "Installation/Repair"; โ‘ก contact the store where you purchased. Have the SN ready.

Emergency action for leakage?
LeakEmergencyPower off

Close inlet valve, stop water, cut power, contact support โ€” never disassemble.

07

Troubleshooting

Screen dark / unit won't purify?

Symptom
No display; no purification.
Cause
The unit is not plugged in.
Solution
Plug in and confirm power.

Low purified flow / no purification?

Symptom
Flow very low or none.
Cause
Filter expired/clogged; voltage mismatch; pump off; raw water too cold.
Solution
โ‘  Replace expired filters; โ‘ก match voltage; โ‘ข check the pump; โ‘ฃ use 5-35ยฐC water. Contact the store where you purchased.

No hot water?

Symptom
Hot mode but no hot water.
Cause
Dispensed without selecting hot; pure tank at minimum.
Solution
โ‘  Select a hot temp before dispensing; โ‘ก wait for a high pure-tank level.

Dispensed water has an odor?

Symptom
Water has an odor.
Cause
Filter expired; unit unused long-term.
Solution
โ‘  Replace expired filters; โ‘ก drain stale water and clean both tanks. If odor persists, contact the store where you purchased.

Brewing pot won't heat?

Symptom
Pot does not heat in tea mode.
Cause
Heating/keep-warm time elapsed; pot boiled dry.
Solution
โ‘  Reselect a tea preset; โ‘ก add water before restarting.

Tea overflows while brewing?

Symptom
Tea overflows from the pot.
Cause
Pot over MAX; tea too concentrated (foam).
Solution
โ‘  Drain below MAX; โ‘ก reduce leaves.

No water out?

Symptom
No or slow water on dispense.
Cause
Raw tank empty; pure tank not full; filter clogged; lock on.
Solution
โ‘  Refill raw tank; โ‘ก wait for purification; โ‘ข check filters; โ‘ฃ release locks. Contact the store where you purchased.

Unit leaks?

Symptom
Water pools around the unit.
Cause
Tanks unseated; seals aged; drip tray full; hose loose.
Solution
โ‘  Reseat both tanks; โ‘ก check seals; โ‘ข empty the drip tray; โ‘ฃ close the inlet tee. If it still leaks, cut power and contact the store where you purchased.

Water won't reach set temperature?

Symptom
Output runs cool / heating slows.
Cause
Low boiling point at altitude; heater not recovered; cold start.
Solution
โ‘  Run boiling-point detection at altitude; โ‘ก wait 3-5 min; โ‘ข preheat with one cup. Contact the store where you purchased.

Raw TDS shows 999 and alarms?

Symptom
Raw TDS shows 999, buzzer on, raw light on.
Cause
Poor/missed water change; stays 999 until purification runs.
Solution
โ‘  Drain and refill; โ‘ก dispense to purify so TDS drops; โ‘ข toggle off "999 alert" if water is hard.

Says replace filter though just changed?

Symptom
Still says expired after a new filter.
Cause
Filter unseated; chip contact poor; non-original filter.
Solution
โ‘  Reseat firmly; โ‘ก reinsert if no change in 30s; โ‘ข use Bewinch originals. Contact the store where you purchased.

Won't purify in plumbed mode?

Symptom
No purification after switching to plumbed mode.
Cause
No power; tee closed; switch incomplete; tap icon off.
Solution
โ‘  Check power; โ‘ก open the inlet valve; โ‘ข confirm the arrow is locked; โ‘ฃ check the tap icon. Contact the store where you purchased.

Fault light on after long idle?

Symptom
Fault light after long idle.
Cause
Normal reminder after long idle.
Solution
Press "Dispense/Stop" or run a drain. After long idle, run a full flush.

Hydrogen mode not working / weak?

Symptom
No bubbles / weak H2 in H2 mode.
Cause
Room too dark; module end-of-life; module unseated; pure tank empty.
Solution
โ‘  Brighten the room; โ‘ก check module life (~2-3 yrs); โ‘ข reseat the module; โ‘ฃ confirm the pure tank has water. Contact the store where you purchased.

White fog in the hydrogen window?

Symptom
White fog inside the H2 window.
Cause
Stage-3 carbon contains trace minerals; high H2 reduces them, forming white fog.
Solution
This does not affect water quality. The window is detachable โ€” clean every 1-2 months.

Error code E02?

Symptom
Screen shows E02 on hot dispense.
Cause
Inlet sensor open (100ยฐC); outlet NTC cracked/moist.
Solution
Restart; if it recurs, contact support to replace the outlet NTC.

Error code E03?

Symptom
Screen shows E03.
Cause
Outlet sensor short (0ยฐC).
Solution
Clears after repair; contact support if it persists.

Error code E04?

Symptom
Screen shows E04.
Cause
Outlet sensor open (120ยฐC).
Solution
Clears after repair; contact support if it persists.

Error code E07?

Symptom
Screen shows E07.
Cause
Drain fault โ€” 10 min without finishing.
Solution
Restart; check the drain; contact support if it recurs.

Error code E11?

Symptom
Screen shows E11.
Cause
Heating fault โ€” not half target after 20s.
Solution
Restart; check raw-water temperature; contact support if it recurs.

H01 reminder?

Symptom
Screen shows H01.
Cause
No hot water for 3+ days; drain reminder.
Solution
Tap "Help" โ†’ "Smart Features" โ†’ "Drain," long-press "Dispense/Stop" for 5 seconds.

H02 reminder?

Symptom
Screen shows H02.
Cause
Unused for over 72 hours.
Solution
Long-press "Dispense/Stop" ~5s. On reuse, drain old water, refill, drain 3 times.

New unit shows 0403 and won't purify?

Symptom
New unit shows raw 04 / pure 03, no purification.
Cause
Factory default before first water flow โ€” not a fault.
Solution
โ‘  If the light is on, check the float and reseat the tank; โ‘ก after the flush, the display updates; โ‘ข if off, contact support.

Slow / weak water flow?

Symptom
Output drops or dispensing stops.
Cause
Filter expired/clogged; raw tank empty; flow low.
Solution
โ‘  Replace the filter; โ‘ก add tap water; โ‘ข if flow stays slow, contact support.

Hot water sputters / thin flow?

Symptom
Hot flow thin, fluctuating, with steam.
Cause
Swirl instant-boil creates steam; hot flow is thinner to hold temperature. Normal.
Solution
Normal; more noticeable at altitude.

Hot-water flow drops at high temperature?

Symptom
98ยฐC flow clearly weaker than ambient.
Cause
By Q=cmฮ”t, higher temp needs more energy; at max power flow drops. Normal.
Solution
Normal; choose an RH-servo flagship for greater hot flow.

Has water but shows empty / change raw?

Symptom
Tank has water but shows empty / change.
Cause
Float unseated/weak; poor contact; TDS 999 alert.
Solution
โ‘  Fill to max, check float; โ‘ก reseat tank; โ‘ข after a 999 change, dispense to purify.

Hot water spurts / splashes?

Symptom
Hot water spurts/splashes at high temp.
Cause
Lower boiling point at altitude creates more steam in the tube.
Solution
Watch for splash at altitude; hold the container close to the spout.

Raw tank leaks?

Symptom
Raw tank bottom seeps.
Cause
Bottom valve loose/unseated.
Solution
Reinstall and tighten the bottom valve; contact the store where you purchased for a video.

Spout drips?

Symptom
New unit spout keeps dripping.
Cause
Debris in new lines prevents the valve sealing.
Solution
Drain several times to flush debris; contact support if it persists.

Leak / noise after a new filter?

Symptom
Leaks/noise after a filter change.
Cause
Filter not tightened; old filter seals poorly.
Solution
Re-tighten; use a new filter โ€” old ones reset the gauge but lose efficiency.

Emergency leak response?

Symptom
Unit leaks noticeably.
Cause
Emergency leak response.
Solution
Close inlet valve, stop water, cut power, contact support โ€” never disassemble.

Constant beeping while dispensing?

Symptom
Continuous beeping while dispensing.
Cause
Heater or diaphragm pump issue.
Solution
Contact support to inspect the heater or pump.

Filter alarm / flashing blank?

Symptom
Filter life blank-flashing with beeps.
Cause
Filter reached end of life.
Solution
Rotate to "Unlock," pull out the old filter; within 30s insert the new one and rotate to "Lock" (auto-reset). Long-press "Dispense/Stop" 5s, drain 3 times.

Filter life ends too fast?

Symptom
Filter life ends much sooner than expected.
Cause
Power-on time; high raw TDS; heavy dispensing.
Solution
Indicator is a recommendation โ€” don't wait until fully clogged, which can overload the pump.

TDS probe scaled, stuck at 999?

Symptom
New unit stuck at 999 despite water changes.
Cause
TDS probe scaled.
Solution
For a new unit, request a replacement, or contact the store where you purchased.

Display abnormal (flashing icons etc.)?

Symptom
Display abnormal โ€” flashing icons, black screen.
Cause
Display control module faulty.
Solution
Contact support to replace the display.

Pure TDS stuck at 30?

Symptom
Pure TDS stuck at 30.
Cause
Raw water unchanged.
Solution
Change raw water and repurify; TDS updates.

Raw TDS lower than pure TDS?

Symptom
Raw TDS lower than pure TDS.
Cause
โ‘  Purified water in the raw tank; โ‘ก new unit not flushed; โ‘ข very pure raw water = less probe rinsing.
Solution
โ‘  Use tap water; โ‘ก complete the full flush; โ‘ข after a week, raw TDS exceeds pure TDS โ€” normal.

New unit smells strong?

Symptom
New unit still smells after airing/boiling.
Cause
New filters/pipes may carry a slight odor.
Solution
Open the covers and air 24 hours. If it persists, identify the source and flush with citric acid.

Tank turns green / algae?

Symptom
Green moss inside a tank.
Cause
Airborne algae grow in lit water.
Solution
Move away from light, clean the tank, soak with citric acid.

Air lock / leak after moving tanks?

Symptom
Air lock/leak after moving tanks mid-cycle.
Cause
Moving tanks mid-cycle lets air in.
Solution
Don't move tanks while purifying; wait until it finishes or prompts.

Hydrogen cup won't come out?

Symptom
Hydrogen cup won't come out.
Cause
Cup latch not released.
Solution
Tap "Help" โ†’ "Clean H2 Tank"; on click, pull cup out. If stuck, press inward until it clicks.

Low H2 / weak hydrogen effect?

Symptom
Hydrogen water feels weak.
Cause
โ‘  Module needs cleaning; โ‘ก electrode coated; โ‘ข H2 escaped because water sat too long.
Solution
โ‘  Clean cup every 1-2 months; โ‘ก clean electrode after H2 cycle; โ‘ข drink fresh.

Pure water light red (anti-overflow)?

Symptom
Pure water light red (anti-overflow).
Cause
Pure tank unseated, triggering anti-overflow.
Solution
Reseat the pure tank firmly, then drain to clear the alert.

Water marks on a new unit normal?

Symptom
Water marks in pump/valves on a new unit.
Cause
All units are 100% water-tested; filters are replaced, but minor marks may remain.
Solution
Normal; follow the new-unit flush guide.

Tea outlet drips?

Symptom
Tea outlet drips during brewing.
Cause
Upper-cup valve jammed by debris.
Solution
Clean the upper-cup valve and remove debris.

Tea flow slow / skewed?

Symptom
Tea flow slow or skewed.
Cause
Debris in the tea outlet; debris in the strainer.
Solution
โ‘  Clean the outlet tube; โ‘ก clean the strainer.

Error Code Quick Reference

CodeMeaningAction
E01Inlet sensor abnormal (ambient too cold)Move to a warm area 1-2 hours; contact support if it persists
E02Outlet sensor open (reads 100ยฐC/120ยฐC)Restart; if it recurs, contact support to replace
E03Outlet sensor short (reads 0ยฐC)Clears after repair; contact support if it persists
E04Outlet sensor open (reads 120ยฐC)Clears after repair; contact support if it persists
E05Water-level sensor abnormalReseat tanks and check the float; contact support if it persists
E06Drain fault (10 min without finishing)Restart and check the drain; contact support if it recurs
E07/E11Heating fault (not half target after 20s)Restart; check raw-water temperature; contact support if it recurs
E08Purification fault or scheduled drainRestart; run a full drain and check level and filters
E09High/low level sensor unplugged or openRestart; check tank installation; contact support if it persists
H01Water level too highDrain by long-pressing "Dispense/Stop" for 5 seconds
H02/H2Not used for over 72 hours (3 days)Long-press "Dispense/Stop" 5s; it clears at low level; drain 3 times before reuse
F2Raw TDS above 999 (too hard)Change raw water and dispense; it clears below 950
0403Factory default (raw 04 / pure 03)Normal; updates after the new-unit flush; check the float if it persists
999Probe scaled or raw water extremely poorDrain and refill and purify; a new unit stuck at 999 may have a scaled probe โ€” contact support

Practical Self-Help Tips

Slow / no / sputtering purification โ€” suspected air lock

Symptom
Slow, no or sputtering purification โ€” suspected air lock.
Solution
โ‘  Wait for pumping, open the cover, pull out filters. โ‘ก Poke each filter's bottom holes with a chopstick to release air. โ‘ข Reseat, wipe, close.

Odor / plastic taste persists after flushing

Symptom
Odor or plastic taste persists after repeated flushing.
Solution
โ‘  Open the covers and air out 24 hours; โ‘ก soak with food-grade citric acid, drain, rinse 2-3 times; โ‘ข complete the full flush.

A few drips after removing the cup

Symptom
The spout drips a few times after you remove the cup.
Solution
New unit: residual carbon/debris; drain 3-5 times. Contact the store where you purchased.

White particles in water

Symptom
White particles float in dispensed water.
Solution
New unit/filter change: food-grade lubricant residue clears after 5-10 cups.

Numbers jump / touch erratic

Symptom
Numbers jump or touch is erratic/intermittent.
Solution
โ‘  Wipe the screen dry; โ‘ก try a dedicated outlet; โ‘ข if it still flickers, contact support.

Dispense does nothing but display is normal

Symptom
Pressing dispense yields no water, though the display looks normal.
Solution
โ‘  Ensure the top cover is latched; โ‘ก unplug for 1 min; โ‘ข confirm raw-tank water and float; โ‘ฃ if all fail, contact support.

Does the pure tank need regular cleaning?

Symptom
Does the pure tank need regular cleaning? How?
Solution
Every 2-3 months: remove the raw tank, open both lids, long-press "Dispense/Stop" 5s to drain, wipe, refill, drain 2-3 more times.

Hot water sputters with steam

Symptom
Hot water dispenses in sputters with steam.
Solution
Swirl heating creates steam that thins flow โ€” normal. Try 85ยฐC at altitude.

Insects near the base

Symptom
Insects appear near or under the unit.
Solution
The base has drain vents insects may enter. Place the unit in a clean, ventilated, dry spot; use non-toxic repellent near the feet.

Deep removal of new plastic smell

Symptom
Still smells of plastic after flushing โ€” how to deep-deodorize?
Solution
A slight packaging smell is normal. Air out the tank 12-24 hours, then flush. If it persists, cycle diluted dish soap, rinse 3-5 times.

White scale / crystals on raw tank

Symptom
White powdery scale or crystals on the raw tank interior.
Solution
White powdery scale is normal. Soak the tank with 5-10g citric acid in 65ยฐC water for 30-60 min, then wipe, drain and rinse.

New filter's outer packaging is swollen

Symptom
A newly received filter's outer bag is swollen or bulging.
Solution
Normal โ€” filters are nitrogen-sealed; bag may bulge. Intact seal = fine.

New unit is loud on first purification

Symptom
A new unit is very loud on first purification.
Solution
Normal โ€” new lines contain air the pump compiles loudly. Repeated purging quietens it; level the unit and add a soft mat.

Black powder in tanks on first use

Symptom
Black powder appears in the tanks after first water flow.
Solution
Normal โ€” new carbon filters release fines. Flush 3-5 times; rinse the pure tank if needed.

Turbid water / particles in raw tank

Symptom
Raw-tank water looks cloudy with green or brown particles.
Solution
Usually algae spores or pipe sediment, worse in summer. The 0.0001-micron RO membrane removes microbes, so output is safe. Clean the raw tank.

Leak found under/around the unit

Symptom
Water leakage is found under or around the unit.
Solution
โ‘  Close the inlet valve, stop water, cut power. โ‘ก Check spills and MAX. โ‘ข Reseat all three filters. โ‘ฃ Wipe and restart. Contact the store where you purchased.

What is TDS?

Symptom
What is TDS? Why does the number differ?
Solution
TDS measures dissolved minerals, set by your raw water. After a water change, dispense a cup so the probe samples it.

Why does raw-tank water get concentrated?

Symptom
Why does remaining raw-tank water concentrate โ€” what is "waste"?
Solution
The 0.1-nanometer RO membrane needs flush water to prevent clogging; that flush returns as "waste" โ€” slightly saltier, not sewage. Drain and refill.

Fixed-volume dispense slightly off

Symptom
Fixed dispensing measures slightly less or more.
Solution
Water remains in the lines, so fixed dispensing has a normal tolerance (more for hot water). Use a measuring cup.

Vertical line on the casing

Symptom
There is a vertical line or mark on the outer casing.
Solution
Natural molding weld line; does not affect use.

How is filter life calculated?

Symptom
How is filter life calculated? Must I replace when told?
Solution
Filter life uses power-on time, raw TDS and dispensed volume. The reminder is a recommendation โ€” don't wait until fully clogged.
08

Comparison

How to Tell the N9 Series Apart

ItemN9Pro DawnN9s GlowN9Max Aurora
Product PositioningN9 base flagshipN-Series Advanced FlagshipN9 top flagship
Hydrogen Tech2nd-Gen polarized platinum electrolysis3rd-Gen Platinum Electrolysis4th-gen platinum mixed-H2 electrolysis
H2 EfficiencyBase level+50% H2 content+700% H2 rate
H2 Content~1200ppb1800ppb2100ppb
H2 lock techStandard H2 dissolutionStandard H2 dissolutionHigh-pressure H2 locking (stable in hot water)
Stage-2 FilterAPQ3.0 nano-bionic membraneAPQ3.0 nano-bionic membraneAPQ3.0 nano-bionic membrane
Hydrogen WindowPanoramic, detachablePanoramic, detachablePanoramic, detachable
Brewing/StewingNoYes (12 tea/wellness presets, custom + scheduled)Yes
Body MaterialDie-cast metal bodyDie-cast metal bodyMatte black titanium metal body
Screen7" touch + retro dial7" touch + retro dial7" touch + retro dial + bilingual (CN/EN) system
Custom Features6 custom profilesCustom + Scheduled BrewCustom + Scheduled Brew
PlumbedPlumbed/non-plumbed dual modePlumbed/non-plumbed dual modePlumbed/non-plumbed dual mode

The N9 series is Bewinch's premium hydrogen line, stepping up left to right:

N9Pro Dawn: 2nd-gen platinum electrolysis, panoramic H2 window, metal body, dual mode โ€” entry flagship;

N9s Glow: 3rd-gen electrolysis, +50% H2, brewing (12 presets) โ€” advanced flagship;

N9Max Aurora: 4th-gen platinum mixed-H2, +700% H2, H2 locking, matte black titanium โ€” top flagship.

This page shows the N9s Glow; please check the model when purchasing.

N9s Glow vs S9 Mingzhi

ItemN9s GlowS9 Mingzhi
Water TypeHydrogen alkaline waterStrontium alkaline water
Product PositioningN advanced flagship, brew-and-purifyS premium tea series
Key Difference3rd-gen H2 electrolysis + smart brewingMore focused on tea extraction
Best ForFamilies into smart tech wellnessUsers with a strong interest in tea

The N9s unites purification, brewing and stewing. Versus the S9, it upgrades water quality, filtration, customization, tank and display.

Models Supporting Plumbed Mode

Bewinch models supporting both modes:

SeriesModelPositioning
G SeriesG7s Wanxiang (plumbed)G plumbed model
N7 SeriesN7 HermannN7 smart model
N9 SeriesN9Pro DawnN9 base flagship
N9 SeriesN9s GlowN-Series Advanced Flagship
N9 SeriesN9Max AuroraN9 top flagship

Plumbed mode eliminates manual refilling. First install is free (except natural marble).

09

Support & Downloads

After-Sales Policy

ServiceDetails
Hassle-Free Return30 days (N-series exclusive)
Replacement-only2 years (unconditional replacement)
Nationwide Warranty4 years (2 years replacement-only)
First On-Site InstallFree (fittings/drilling, except natural marble)
Service Centers3,000+ service centers nationwide

The N9s carries a 4-year warranty (2 years replacement-only).

Contact the Store Where You Purchased

National Service Hotline

400-828-0808

Online Support

Reach the store where you purchased via the official JD, Tmall or WeChat stores.

Buy only through official channels; avoid refurbished/display models.

Book On-Site Install / Repair

1. Scan the QR on the raw-tank lid, select "Installation/Repair" and submit;

2. Call the Bewinch after-sales hotline 400-828-0808;

3. A specialist calls to confirm the on-site appointment;

4. A Bewinch technician visits, sets up the unit and walks you through use.

Note: for repairs, also contact the official online support of the store where you purchased.

Safety Precautions

  • Read the manual carefully before use and keep it
  • Children must use the unit under adult supervision
  • Never disassemble, repair or modify the unit
  • Connect only to a supply matching the rating plate
  • Do not use a damaged cord/plug or loose outlet
  • Do not carry the unit by the cord
  • Use only municipal tap water, inlet 5-35ยฐC
  • Place on a stable surface and keep it dry
  • Do not immerse or spray the unit
  • Replace filters on time; interval varies with usage and water quality
  • After new filters, let the pure tank fill, drain; repeat 3 times
  • Keep surroundings clean; clean the tanks every two months
  • Do not wipe with corrosive solutions
  • Do not place candles, lighters or flammable items on the unit
  • Do not place containers above the unit
  • If water pools on the unit, unplug and contact the store where you purchased
  • If the unit makes odd noises or leaks, unplug and contact the store where you purchased
  • Non-original filters lack hygiene/seal guarantees, risking water quality and unit life

Plumbed Fitting Kit

Included fittings:

  • 2m white clean PE hose ร—1
  • 2m yellow waste PE hose ร—1
  • Tee valve ร—1
  • L-pin ร—2
  • Pressure relief valve ร—1
  • Retainer clip ร—2

Optional: drain tee valve, check valve. Buy optional parts and hoses separately.

Installation Requirements

  • Inlet:Standard angle valve or 1/2" tap
  • Drain:Floor drain, waste pipe or wall drain
  • Power:10A 3-prong outlet within 1.5m (grounded)
  • Water source:Municipal tap within 2m, inlet 5-35ยฐC
  • Clearance:Height โ‰ฅ42cm, width โ‰ฅ25cm, depth โ‰ฅ42cm
  • Drilling:Countertop hole over 14mm

Note: avoid damp, direct sunlight, extreme cold and heavy oil smoke.

Manual & Video Tutorials

Product Manual
PDF ยท Full instructions ยท Installation guide
Download Manual

Video tutorials: