Bewinch BEWINCH · PRODUCT KNOWLEDGE
BEWINCH · Q Series · Modular Purification

Bewinch Q7 Xiaojimu R325

MixHub Expandable Base · Zinc Low-Sodium Mineral Water · Vintage Pointer Dial

Small blocks, big difference. The Bewinch Q7 is the modular step-up of the Q series, with an innovative MixHub base that swaps ice-making, sparkling, and cold-water modules in 5 seconds for one-tap multi-scenario drinking. Its slim 32cm horizontal body is built for sideboards, carrying RO2.0S five-stage fine filtration + ore-activated zinc low-sodium technology, a 2.5L UV sterilizing water jug, a vintage pointer dial with a G-radar smart night light, and 7 temperature levels at a twist.

32cm
Slim Depth
99.9%
UV Sterilization
2.5L
UV Water Jug
5s
Module Swap
01

Product Overview

Suitable Scenarios & Users

The Q7 is the Q-series modular RO purifier with a MixHub expandable base — purify, ice, cold, and sparkling modules swap freely, delivering zinc low-sodium mineral water direct. It suits the following people and scenarios:

Who is it for?

Ice-drink / coffee lovers: add ice, cold, and sparkling modules — 6-min ice, 8°C cold, creamy sparkling water one tap; make iced coffee and sparkling drinks at home.

Baby / light-wellness families: RO2.0S five-stage filtration + ore-activated zinc low-sodium, baby-grade direct drinking; 7 temp levels cover formula to boiling.

Sideboard / island counter: 32cm slim horizontal body, 5L side-pull tank, fits narrow counters for a home water bar.

DIY / curious young users: add modules like building blocks; one unit covers purify, ice, and sparkling.

Placement scenarios

Sideboard / island: slim horizontal unit fits into cabinetry; side-pull 5L tank refills without moving the machine.

Living-room bar: vintage pointer dial looks great; ice and sparkling on demand at gatherings.

Bedroom / study: G-radar night light wakes when you set down a cup; warm drinks in the dark.

Why choose the Q7?

If you want a modular purifier that expands like building blocks (ice / cold / sparkling / slush) and delivers zinc low-sodium mineral water, the Q7 is the Q-series step-up. On a budget or without ice/sparkling needs, consider the Q5 Hefeng / Q5Pro Muyu.

Brand Background

Bewinch is the premium water purification brand of Lexy Electric Co., Ltd. (SSE-listed), applying Lexy's award-winning design philosophy and advanced manufacturing and R&D capabilities.

Bewinch has built a global R&D center with nearly 1,000 engineers and designers, a doctoral workstation, and a CNAS-accredited national laboratory, holding nearly 50 authorized water-purification patents. It operates 2,600+ retail stores and 1,300+ after-sales centers nationwide.

In 2021, Bewinch was recognized by CCTV as a "Great Nation Brand." As the inventor of countertop purifiers, it has repeatedly ranked #1 on major e-commerce platforms.

Product Positioning

The Q7 is the Q-series modular step-up purifier. Small blocks, big difference — one unit, many uses. Its innovative MixHub expandable base supports ice-making, sparkling, and cold-water modules, swapping scenarios in 5 seconds so one machine covers many needs, redefining smart drinking.

The slim 32cm horizontal body fits sideboards perfectly. The side-mounted 5L tank is within reach, so refills don't require moving the machine. The vintage pointer dial blends classic aesthetics with smart tech for everyday practical style.

Best for: young families wanting varied drinking, ice-drink lovers, renters, and offices. The water output is zinc low-sodium mineral water at baby-grade safety for the whole family. Water-efficiency Grade 2.

Bewinch Product Line Overview

Bewinch is Lexy's premium purification brand, currently sold in four series:

SeriesPositioningRepresentative ModelsKey Features
N SeriesSmart PurifierN9Pro Shuguang / N9s Fuguang / N7 HermannHydrogen water, smart touch, high flagship
G SeriesCountertop PurifierG7s Wanxiang / G7i Peterman / G3Pro HillNon-plumbed, instant hot, family practical
S SeriesTea LuxuryS9 MingzhiSimulated flame, tea & wellness, premium
Q SeriesMini PurifierQ5 Hefeng / Q5Pro Muyu / Q7 XiaojimuHorizontal slim, modular expand, great value

As the inventor of countertop purifiers, Bewinch has served millions of families, with 2,600+ offline stores and 1,300+ after-sales centers nationwide.

Eight Core Selling Points

MixHub Base
5s module swap
RO2.0S 5-Stage
Deep heavy-metal filter
Zinc Low-Sodium
Ore-activated mineral
2.5L UV Jug
99.9% sterilization
Pointer Dial
Real-time water quality
G-radar Night Light
IR wake-up
32cm Slim Body
Sideboard-ready
Spin ID
One-step filter change

Core Technology Details

MixHub Expandable Base

Bewinch's proprietary water-electricity transmission supports signal self-adaptation and a universal multi-module interface, swapping scenarios in 5 seconds so one machine covers ice, sparkling, and cold water. Four core modules — base, ice, sparkling, cold — switch freely. Every module has a hydrophobic valve for easy draining.

RO2.0S Five-Stage Filtration

Bewinch RO2.0S five-stage filtration deeply purifies water, effectively removing bacteria, viruses, heavy metals (lead, mercury, arsenic, chromium, cadmium), microbes, and nitrates. Ore-activated technology lowers sodium and magnesium for a lighter, softer mouthfeel — baby-grade safety for the whole family.

Mineral testing: Suzhou Customs Comprehensive Technology Center, Report M202500426; baby-feature certification: China Household Electric Appliance Research Institute, Report 2025-RZB062-0106.

Zinc Low-Sodium Dual Care

Through ore-activated technology, the Q7 extracts active zinc from natural ore and fuses it into water in ionic form — ready for metabolism, no gut conversion needed. It also reduces sodium and magnesium for a lighter, softer taste.

2.5L UV Sterilizing Water Jug

A 2.5L jug meets the family's daily needs. The upgraded UV structure achieves up to 99.9% bacteria kill, so water stays drinkable even after long sitting — convenient and reassuring.

Tested by: National Air Purification Product Quality Inspection Center, Report KJ2025000939.

Vintage Pointer Dial

The pointer design blends classic aesthetics with smart tech and carries a real-time water-quality monitor, so machine status is clear and everyday practical. The monitor reads TDS before mineralization; because the output is mineralized, its TDS reads slightly higher — normal.

G-radar Smart Night Light

A micro-computer smart sensor wakes the light the moment you set down a cup, making night-time pouring easy. It adds a raw-water smart light reminder for a better experience.

Settling Float-Sensing Tank

Bewinch's settling float-sensing waste-layer structure uses a flow-divider and float-sensing level monitoring to hold the waste ratio around 3:1 for steadier running and longer filter life.

Never pull out the tank while the unit is purifying — it draws in air, causing an air-lock that stops purification.

Certifications & Reports

• UV sterilization: National Air Purification Product Quality Inspection Center, Report KJ2025000939, 99.9% bacteria kill.
• Mineral testing: Suzhou Customs Comprehensive Technology Center, Report M202500426.
• Baby-feature certification: China Household Electric Appliance Research Institute, Report 2025-RZB062-0106.
• Water efficiency: certified Grade 2.
• Health license: (Su) Wei Shui Zi (2025) No. 3205-0084.

Scenarios

ScenarioHow It Delivers
Ice-Drink LoversAdd the ice module: 6-min ice, twist to dispense (hands-free); cold module: 2nd-gen ice-porcelain cold pump, 8°C direct cold; sparkling module: zero-sugar, guilt-free.
Whole Family2.5L jug covers daily use; 7 temp levels for formula, tea, coffee; smart child lock prevents accidental burns.
Small Home / Rental32cm slim horizontal body fits sideboards; non-plumbed, plug and use; modular so you only add what you need.

Modular Expansion

ModuleDetails
Ice ModulePurifies then freezes live water; ~6-min ice (measured under 25°C ambient), twist to dispense hands-free, cleanable visible ice bin.
Sparkling ModuleZero-additive pure flavor; innovative fully-auto pressure relief; ultra-fine bubbles. One CO2 cylinder makes ~200 bottles of 300mL sparkling water. Lifetime free cylinder exchanges (return shipping borne by user).
Cold ModuleUpgraded 2nd-gen ice-porcelain cold pump; 8°C direct cold; easy DIY of iced drinks.

Use pure water to make sparkling water; never add ice, fruit, or syrup inside the bottle (blocked valves). Clean the sparkling bottle only with 0-40°C cold water. Buy original cylinders through official channels; lifetime free exchanges (return shipping borne by user).

Accessories & Expansion (Modular Ecosystem)

The Q7 uses Bewinch's proprietary MixHub base; through water-electric transmission and signal self-adaptation, one purifier main unit joins different function modules, swapping scenarios in ~5 seconds. Standard = purifier main unit + 2.5L sterilizing jug. The following modules are optional:

Module / AccessoryFunctionNote
Purifier Main Unit (standard)RO2.0S five-stage, zinc low-sodium mineral water; 7 temp levels, 6 fixed volumes, pointer dialRequired
2.5L UV Sterilizing Jug (standard)Large pouring jug, 99.9% UV sterilization; can be carried to soup/porridgeStandard
Ice ModuleDirect-connect live water, ~6-min ice (<25°C), twist dispense, visible cleanable binOptional
Sparkling ModuleAuto pressure relief, fine bubbles; one CO2 cyl ~200 bottles 300mL; lifetime free exchangeOptional
Cold Module2nd-gen ice-porcelain cold pump, 8°C direct coldOptional
Slush ModuleSlush drinks (slush SKU)Optional
3-Stage FiltersNo.1 pre-compound / No.2 RO membrane / No.3 post-mineralization; Spin ID twist-inConsumable; 6mo / 2yr / 6mo

How to install a module: 1. Take out the module and accessories, remove the top cover and ice-bin lid, let the unit sit 12-24h. 2. Pull out the lower coupler on the main unit, remove the silicone plug. 3. Lift the module, align the upper coupler with the lower coupler, seat it level. 4. Refit the drip tray, ice-bin lid, and top cover — done. 5. First ice/cold use: keep the raw tank above 1/2 and wait 20-30 min to fully cool before taking cold water/ice.

All modules have hydrophobic valves for easy draining. Modules are independent options; add by need. Buy original modules and cylinders through Bewinch official channels — non-compatible parts may leak or pose safety risks.

02

Specifications

Core Parameters

ModelJST-R325 (Q7 Xiaojimu)
Product NameReverse-osmosis household water purifier
CategoryNon-plumbed countertop purifier (horizontal modular design)
Power220V~ 50Hz
Rated Power2200W
Purified Flow0.2L/min (25°C)
Inlet Temp Range5°C - 35°C
Inlet Pressure0MPa - 0.04MPa
Working Pressure0.4MPa - 0.8MPa
Rated Total Purified3,000L
Water OutputZinc low-sodium mineral water
Water EfficiencyGrade 2
FiltrationRO2.0S five-stage, 3 independent filters
Temp Levels7 (ambient / 45 / 55 / 65 / 75 / 85 / 98°C)
Fixed Volumes7 (60 / 120 / 180 / 250 / 300 / 500mL / continuous)
AdjustmentVintage rotary temp + rotary volume
ScreenVintage pointer dial + real-time TDS
Raw Tank5L side large tank
Purified Tank2.5L large UV sterilizing jug
SterilizationJug UV (99.9% kill)
Child LockKey smart lock (long-press 5s on/off)
Night LightG-radar IR night light + raw-water light reminder
Filter ResetSpin ID recognition, no manual reset
Modular ExpansionMixHub base (ice / sparkling / cold modules)
Waste Ratio~3:1 (settling float-sensing layer)
Dimensions278mm(W) × 310mm(D) × 366mm(H)
Health License No.(Su) Wei Shui Zi (2025) No. 3205-0084
StandardsGB4706.1 / GB4706.19 / GB34914 / Q/320505LK 002

Filter System

The Q7 uses 3 independent filters, replaced separately. Life indicators 1/2/3 show each filter's life, each with 2 colors: white = >90% life, red = <10%, flashing red = 0, replace now.

StageFilterReplacementFunction
Stage 1Pre-activated-carbon compound6 monthsSand, rust, suspended matter; adsorbs chlorine, color/odor
Stage 2RO membrane2 yearsRO2.0S membrane, intercepts heavy metals, bacteria, viruses
Stage 3Post carbon block6 monthsPost mineralization, releases active zinc, improves taste

Replacement varies with source quality and usage. When the life bar goes from white to flashing red, the unit beeps 10s each dispense — replace then. Non-original filters may cause water issues and shorten machine life; buy from official channels.

Energy & Environment

Rated Power2200W (instant heat, only at the moment of dispensing)
Power220V~ 50Hz (outlet rated current ≥10A)
Water EfficiencyGrade 2, purified:waste ~3:1
HeatingSwirl-speed instant heat, ambient to 98°C in ~3s, no reboiled water
Cold / IceCold module 8°C ice-porcelain pump; ice module ~6-min ice; IR night mode, quiet
Eco DesignAuto screen-off when idle; G-radar light on sensor, not constant
Material SafetyFood-grade wetted parts, baby-grade, BPA-free
ComplianceEU RoHS; wetted parts meet hygiene spec

RO units produce a little concentrated water returning to the raw tank to flush the membrane — not dirty water; reuse for mopping, toilets, plants. When prompted, empty the concentrate and refill tap water. Cooling/ice works only with the matching module.

03

First Use

Unboxing & Package Contents

After receiving the new unit, check the list against your accessories and inspect for shipping damage.

ItemDescriptionQty
Purifier Main UnitQ7 RO purifier (vintage pointer dial)1
Raw Tank5L side large tank1
Water Jug2.5L UV sterilizing jug + lid1 set
FiltersPre-compound, RO membrane, post-mineral (pre-installed)3
Drip Tray SetDrip tray / collection box1 set
Power CordMain-unit cord (220V~ 50Hz)1
Expansion ModuleBy version: ice / sparkling / cold / slush (if purchased)By version
Manual / GuideUser manual & quick-start guide1 each

Checks: ① verify all parts; ② inspect unit, tanks, jug, and optional modules for scratches; ③ open the jug lid and air out in a cool ventilated place 12-24h; ④ if anything is missing or damaged, contact the store where you purchased.

Setup & Airing

1. Unbox, remove the top foam, take out all accessories and documents, lift the unit out, remove the bag.
2. Remove the top cover, jug lid, and raw-tank lid; let the unit sit 12-24h.
3. Place on a steady, firm, dry surface; avoid direct sun and heavy oil smoke. Keep the outer packaging for future transport.

Raw Tank & Power

Raw tank: remove the lid, hold the handle, lift the tank, fill with standard municipal tap water to the max line, seat it on the unit.

Power: before plugging in, confirm 220V~ and that the outlet is rated ≥10A; keep the plug and hands dry.

New-Unit Flushing Guide

Before first use, flush as follows to activate filters and clean pipes. Takes ~30-40 minutes.

Step 1: Power On & Purify

Fill the raw tank to the max line, refit the jug lid, top cover, raw tank, and raw-tank lid in order, then power on. When the purified-water light goes out, purification is done. Early purified water first fills the filter pipes, so the jug holds little; raw water may look cloudy as gases escape — normal, clears after sitting a few minutes.

Step 2: Ambient Drain (repeat 3-5 times)

Place a container >3.5L under the spout; long-press "Dispense/Stop" ~5s; a beep enters drain mode. When done, empty the raw tank, refill, and re-purify. Repeat purify-and-drain 3-5 times.

Step 3: Flush 45°C (repeat 1-2 times)

Place a container >3.5L under the spout; turn the temp knob to 45°C, press "Dispense/Stop" until the purified-water light flashes. Repeat with 1-2 tanks of raw water.

Step 4: Flush 98°C (repeat 1-2 times)

Place a container >3.5L under the spout; turn the temp knob to 98°C, press "Dispense/Stop" until the light flashes. Repeat with 1-2 tanks.

Step 5: Done

After flushing, the unit is ready. After a filter change, also drain the jug three times to flush the new filter.

Above 1,500m altitude, do not take 98°C hot water to avoid steam spitting. If the unit hasn't reached target temp 20s after taking 98°C water, it auto-enters highland mode.

Module Install (if you bought one)

Ice Module Install

1. Take out the ice module and accessories, remove the top cover and ice-bin lid, let the unit sit 12-24h. 2. Pull out the main unit's lower coupler, remove the silicone plug. 3. Lift the ice module, align the upper coupler with the lower, seat level. 4. Refit the drip tray, ice-bin lid, and top cover — done. First ice use: keep the raw tank above 1/2 and wait 20-30 min to fully cool before taking cold water/ice.

04

Daily Use

Dispensing

Ambient Water

Wait until the purified-water icon goes out or stops flashing, then press "Dispense/Stop" for ambient water; press again to stop. The dispense light is blue for ambient, red for hot, and green while draining.

Custom Dispense (Temp + Volume)

1. Turn the temp knob to choose water temp (ambient / 45 / 55 / 65 / 75 / 85 / 98°C). 2. Turn the volume knob to choose a single volume (60 / 120 / 180 / 250 / 300 / 500mL / continuous). 3. Press "Dispense/Stop" — it stops automatically at the set volume. 4. Press again mid-dispense to stop manually. If child lock is on, press "Smart Lock" once before dispensing.

Drain Mode

Long-press "Dispense/Stop" 5s; release on the beep to enter drain mode (green drain light on); the light goes out when draining finishes.

Temperature Levels & Scenarios

The Q7 supports ambient to 98°C in 7 levels, rotary temp and volume, instant heat in 3s. Turning the knob recalls your last temp/volume (memory). Recommended uses:

LevelRecommended Use
AmbientDirect drinking, hydration, pet water, ice/sparkling
45°CBaby formula, morning warm water
55°CHoney water, warm drinks, formula
65°CMixed drinks, baby food temp
75°CGreen tea, white tea
85°CCoffee, oolong, black tea
98°CBoiling; noodles, tea, soup/porridge

Volumes support 60/120/180/250/300/500mL and continuous, auto-stop at set amount. One DIY custom group recalls your favorite temp/volume with one tap.

Beware burns with high-temp water. Long-press "Smart Lock" 5s to enable child lock (LOC shows at TDS); when on, press the lock key first. With the optional cold/sparkling module, you can take 8°C cold water or make sparkling water.

Smart Functions

Smart Custom

1. Turn the temp knob to your desired temp, then the volume knob to your desired volume. 2. Long-press "Smart Custom" 3s to save. 3. To use it, press "Smart Custom" then "Dispense/Stop".

Smart Child Lock

On/off: long-press "Smart Lock" 5s; "LOC" = on, "ULO" = off. It defaults off after a power cycle. Dispensing when locked: short-press "Smart Lock" once, then dispense. TDS "999" alarm switch: long-press "Smart Lock" 10s; on the second beep, toggle the 999 raw-water alarm (shows "AL" 1s on, "UAL" 1s off).

Screen Eco Mode

The screen dims when idle; touch any key or turn any knob to wake it. Set a cup in the IR sensor zone at the center of the drip tray (transparent cups may not trigger) and the screen, dispense light, and ambient light wake.

TDS Water-Quality Display

TDS (Total Dissolved Solids) is the sum of dissolved inorganic salts and heavy metals; lower TDS generally means purer water.

Raw TDSTDS of the raw-tank water before RO filtration.
Purified TDSTDS after RO filtration.

The monitor reads TDS before mineralization; output reads slightly higher due to mineralization — normal. When raw TDS exceeds 999, it shows "999" and alarms.

Changing Raw Water

When the raw-water low indicator shows or the tank level is below the min mark, empty the leftover raw water, refill to the max line, and reseat. The ambient light flashes after refilling.

Never pull out the tank while purifying — it draws in air, causing an air-lock. After each cleaning, the raw-change light comes on; empty and refill.

05

Filters & Care

Filter Structure & Life

The Q7 uses 3 independent filters. Indicators 1/2/3 show each filter's life; white = >90%, red = <10%, flashing red = 0, replace now.

StageReplacementFunction
No.1~6 monthsPre-carbon compound; sand, rust, sediment; adsorbs chlorine/odor
No.2~2 yearsRO membrane; RO2.0S five-stage; intercepts heavy metals, bacteria, viruses
No.3~6 monthsPost carbon block; post mineralization, releases active zinc, improves taste

These are expected performance cycles, not quality guarantees; they shorten in poor-water or high-use situations. When the bar turns flashing red, the unit beeps 10s each dispense — start replacing.

Filter Replacement & Reset

How to Replace (Spin ID Recognition)

1. Power off, remove the raw tank, take off the top cover. 2. Following the marks, remove the due filter (No.1 example): turn lock→unlock, lift out. 3. Drop in the new filter by the arrow, then turn unlock→lock. 4. Power on; the unit self-checks and auto-recognizes/resets, with the life light turning solid white — done. No manual reset needed; the sensor resets during the swap. Non-official filters cannot be reset and the unit won't run.

Flush After Replacement

After changing a filter, see "First Use" — drain the jug three times to flush the new filter. Non-original filters may lack hygiene assurance, filtration, and sealing, causing water issues and safety risks; buy from authorized e-commerce, dealers, or official channels.

Daily Cleaning

Purified Tank

1. After drain mode, once empty, unplug. 2. Pinch the lid handle, lift the top cover, then open the jug lid. 3. Wipe the jug and lid inside with a clean soft cloth (boiled-washed). 4. Refit the lid and top cover; fill the raw tank to the max line. 5. Plug in, let it purify to full, then drain and repeat 3 times. Clean the storage tank every two months.

Raw Tank

Clean every 1-2 weeks. Remove, rinse the inside, wipe with a soft cloth. If scaled, add a food-grade descaler (included with purchase) during soaking, then rinse several times to avoid residue.

Drip Tray & Body

Remove the drip tray in the shown direction and clear pooled water promptly; don't leave it hanging (cups may fall). Wipe the body with a soft dry cloth; no corrosive solutions. Avoid direct sun and heavy oil smoke.

Long-Idle Notes

Over 72 Hours Unused

When re-enabling after 72+ hours: 1. power on and fully drain internal water; 2. refill the raw tank; 3. let the jug fill, then drain; 4. repeat 3 times. If idle over 12h, before reuse dispense 5s of 98°C hot water and drain, then use. Even if idle long, keep the unit powered.

Cleaning & Descaling

Daily Cleaning

① Body: soft dry/damp cloth; no corrosive cleaners/steel wool; no full immersion or spray. ② Raw tank (5L side-pull): pull out every 1-2 weeks, rinse, wipe; deep-clean at least every 2 months. ③ Jug (2.5L): open and clean every 2-3 months, rinse; built-in UV long-acting sterilization. ④ Internal purified tank: semi-sealed PP inside the unit; open and clean every 2-3 months per the manual. ⑤ Ice bin: visible cleanable bin; remove for deep cleaning; clear the drip tray. ⑥ Sparkling bottle: rinse only with 0-40°C cold water, air-dry; no hot water, dishwasher, or sterilizer.

Descaling

After long use the raw tank or heating path may scale; descale every 3-6 months: 1. Add warm water to the raw tank, dissolve food-grade citric acid descaler. 2. Purify/dispense so the solution flows through the path and heater. 3. Soak 15-30 min, then empty. 4. Refill clean water and purify/drain 3+ times to remove residue. Use food-grade citric acid, not strong acid. After 72+ hours idle, drain internal water, refill raw, fill then drain, repeat 3 times.

06

FAQ

Purification Questions

Why is first-use purification slow / no water in the jug?

Normal. Early purified water first fills the filter pipes, so the jug holds little; wait for the raw-change indicator, then refill and continue. Raw water may look cloudy as gases escape — normal physics, clears after sitting a few minutes.

Raw-tank water turns cloudy?

After a new unit or filter change, raw water turns cloudy as large amounts of gas escape from the filters — normal physics; it clears after sitting and is fine to use.

Water-Quality Questions

White foam in the water?

White foam is normal — fine bubbles that disappear at rest; safe to drink. During purification, pressure pushes water through the membrane and some air dissolves; it comes out as fine bubbles when pressure releases.

Purified TDS reads high?

The monitor reads TDS before mineralization; output reads slightly higher because it's mineralized with natural minerals — normal and exactly the Q7's character (lighter, softer taste from active zinc).

Off taste in the water?

Possible: filter expired, or the unit sat long. Replace the filter, drain standing water, clean both tanks, refill raw water and re-purify. For a new unit, complete the full flush.

Operation Questions

How do I use the temp/volume knobs?

Turn the temp knob to choose water temp (ambient/45/55/65/75/85/98°C); the matching white light comes on. Turn the volume knob to choose a single volume (60/120/180/250/300/500mL/continuous); the matching light comes on. Press "Dispense/Stop" to dispense.

How does the child lock work?

Long-press "Smart Lock" 5s; "LOC" = on, "ULO" = off. When on, short-press "Smart Lock" once to unlock, then dispense. It defaults off after a power cycle.

Screen dims — what's going on?

This is eco mode. The screen dims when idle; touch any key or turn any knob to wake. Set a cup in the IR zone at the drip-tray center (transparent cups may not trigger) to wake it.

Filter Questions

How often to replace filters? How to reset?

The Q7 uses 3 filters: No.1 compound and No.3 post filters every 6-8 months; No.2 RO membrane every 2-3 years. To change: open the top cover, turn the old filter lock→unlock, fit the new one and turn back to lock, power on and wait for auto recognition; then drain/rinse 2-3 times. Actual life depends on frequency, water TDS, and volume dispensed — follow the screen.

Do filters have a shelf life? Is higher TDS normal after a change?

Unopened filters keep 5 years; store in a cool dry place. Slightly higher TDS just after a change is normal — food-grade grease at the joints and slight carbon release on first use; it normalizes after a good flush.

Use & Care

What water goes in the raw tank?

Add 5-35°C municipal tap water or purified water. Never add hot water, ice water, beverages, sewage, or other liquids — they can damage filters and the machine. This is a non-plumbed unit; waste water sits in the raw tank — just empty it on refill, no drain line needed.

What does a one-bar module level mean?

Without the purify module installed, one bar means the jug is low and needs refilling/purifying. With the module installed, one bar is the jug protection level (5-10mm) — there is water to draw; normal, not a fault. The Q7's modular design combines purify and drink modules for different scenarios.

After-Sales & Service

What is the Q7 warranty policy?

The Q7 enjoys a 2-year nationwide warranty: year 1 is "replacement-only" (a new unit for quality issues), and year 2 covers free repair for non-human damage. For support, contact the store where you purchased. First-time users can book a free on-site setup via the Bewinch official mini-program.

Modular & Features

Which modules does the Q7 support?

The Q7 has a vintage modular design supporting ice, slush, and sparkling modules, swapped freely via the MixHub base in 5 seconds — one unit, many uses.

What is the expandable removable sterilizing jug?

The Q7 comes with an expandable removable UV sterilizing jug that lifts off the main unit to refill or chill independently; built-in UV keeps stored water fresh and the larger capacity serves more people.

What is light-sensitive night ice-stop?

When the night environment is too dark, the light sensor auto-stops ice-making to reduce noise; blocking the sensor doesn't stop it immediately — there's a delay.

How long does a module swap take?

The MixHub base uses water-electric transmission — no plugging/unplugging; a swap takes 5 seconds.

Use & Care

Why can't it reach 100°C?

To avoid boiling over-pressure in sealed pipes, heating is held above 90°C and below 100°C. The output is RO-filtered to direct-drink standards.

How do I reset Q7 filters?

After a change, twist the new filter into place; the chip auto-senses and resets, and the light returns to full with a beep. If it doesn't reset, pull out and re-twist. Each filter chip resets only once.

What to do before first use?

Fill the raw tank, power on and purify, long-press "Dispense/Stop" 5s to drain, repeat ambient drain 3-5 times, then flush with 45°C and 98°C water 1-2 times each.

Is water residue in a new unit normal?

Yes — 100% performance water-testing before shipping may leave a little residue; normal.

What if idle over 72 hours?

Empty the raw tank and refill tap water, drain, fill, drain, repeat 3 times before use.

After-Sales

How to book after-sales repair?

Scan the mini-program QR on the unit, open the Bewinch mini-program, choose "Install/Repair", or contact the store where you purchased. Non-human damage within the purchase year enjoys replacement-only.

How to handle a leak emergency?

Cut power and stop supply immediately, locate the leak, and contact official after-sales. Never disassemble the unit yourself.

07

Troubleshooting

Screen dark, unit not purifying?

Symptom
Screen dark; the unit doesn't purify.
Cause
Main power not connected.
Solution
Plug in firmly and confirm the outlet is live.

Very low flow / no purification?

Symptom
Purified flow is very low or none.
Cause
Possible: filter expired/clogged; voltage mismatch; booster pump not running; raw water too cold; non-original filter.
Solution
① replace filters; ② confirm voltage matches the label; ③ use 5-35°C raw water; ④ use an original filter. If still not purifying, contact official after-sales for a designated repair point or factory return.

No hot water?

Symptom
Hot level selected but no hot water comes out.
Cause
Didn't set a hot temp before dispensing; or the jug is at minimum level.
Solution
① turn the temp knob to 45°C+ before dispensing; ② wait until the jug reaches a high level before using hot water.

Off taste in the water?

Symptom
Water has an off taste.
Cause
Filter expired; or the unit sat long.
Solution
① replace the filter; ② drain standing water and clean both tanks. For a new unit, complete the full flush.

Purified TDS stuck at 30?

Symptom
Purified TDS stays fixed at 30.
Cause
Raw water not changed.
Solution
Change raw water and re-purify; see if purified TDS changes normally.

Fault indicator on?

Symptom
When the system detects a fault, the fault light comes on, flashes + beeps 10s, and shows a warning screen; until cleared, only ambient water can be dispensed.
Cause
Abnormal state detected — possibly sensor, water path, or circuit.
Solution
Touch a key; the light flashes + beeps 10s again, then stays on. Contact official after-sales for inspection/repair.

Raw-water low indicator on?

Symptom
When the raw tank isn't seated or its level is below the min mark, the low indicator shows and the unit beeps three times.
Cause
Tank not seated / low level; or raw TDS above 999.
Solution
① empty leftover water, refill to the max line with tap water, reseat. ② if raw TDS >999, change all raw water and dispense so the unit purifies; TDS drops.

Prompt says replace filter but just changed?

Symptom
After fitting a new filter, the life light still flashes red.
Cause
Filter not seated, or a non-original filter used.
Solution
① re-seat, turning unlock→lock until tight. ② non-official filters can't be reset and won't run — use Bewinch original filters.

Machine leaking?

Symptom
The unit leaks.
Cause
Raw/purified tank not seated, tank seal issue, or internal pipe issue.
Solution
If the unit makes odd noises or leaks, unplug immediately and contact the store where you purchased. Never disassemble yourself.

New filter packaging bulging?

Symptom
A new filter's outer sealed bag is swollen/bulging.
Cause
Filters are gas-inflated and heat-sealed after production for air-tightness testing and faster flow.
Solution
Normal — no need to worry. Bewinch uses double heat-seal bags; as long as the seal is intact, it's safe.

Won't work after long idle?

Symptom
After long storage, re-enabling shows off-taste or a fault light.
Cause
Residual water in the path changes after long sitting.
Solution
After 72+ hours idle: fully drain internal water, refill raw, let the jug fill then drain, repeat 3 times.

Highland 98°C dispensing spits steam?

Symptom
At high altitude, taking 98°C hot water spits steam.
Cause
Above 1,500m, lower pressure means water boils below 100°C.
Solution
Above 1,500m, do not take 98°C hot water. If the unit hasn't reached target temp 20s after taking 98°C water, it auto-enters highland mode.

White foam / hazy cloud in the water?

Symptom
On first dispensing, the container shows white foam or a hazy cloud.
Cause
RO filtration is extremely precise; the booster pump pressurizes raw water and compresses air into dense bubbles — the "haze."
Solution
Normal physics; doesn't affect water quality. Bubbles clear at rest; after repeated flushing, air in filters/pipes drops and the haze fades.

Modular jug leaks after install?

Symptom
Water seeps at the jug/main-unit joint or the jug body.
Cause
Jug module not clipped in, aged/displaced seal, or jug not twisted tight.
Solution
① remove and reinstall the jug, seating until it clicks. ② check the seal, replace if aged/displaced. ③ confirm the jug is twisted tight to the module. If still leaking, contact the store where you purchased.

Slow heating / below set temp?

Symptom
Set a high temp but output runs low.
Cause
① low boiling point at altitude; ② heavy continuous use, heater not recovered; ③ just powered on, not preheated; ④ low inlet temp.
Solution
① re-run the boiling-point check; ② wait 3-5 min after continuous dispensing; ③ dispense one cup to preheat; ④ use 5-35°C inlet.

Ice module not making ice?

Symptom
After installing the ice module, no ice for a long time.
Cause
① module power off; ② cooling fault; ③ dark room triggered light-sensitive night stop; ④ jug level below one bar, no water to the ice bin.
Solution
① turn on the ice module power; ② cooling fault → contact after-sales; ③ move to a brighter spot; ④ wait for the jug to fill to one bar and it auto-fills/ices.

Ice too small / too much crushed ice?

Symptom
Ice comes out small or mostly crushed.
Cause
① ice melted and refroze after long sitting; ② ambient over 32°C.
Solution
① remove all ice and re-make; ② place the unit below 32°C.

Sparkling module not bubbling?

Symptom
No bubbles after pressing the gas button.
Cause
① CO2 cylinder empty; ② cylinder handle not closed/locked; ③ bottle not twisted to lock.
Solution
① replace an original cylinder; ② confirm the handle is closed/locked; ③ push the bottle fully and turn clockwise to lock before pressing gas.

Night-time no ice (dark room)?

Symptom
No ice at night/in the dark; fine in daylight.
Cause
The Q7 has light-sensitive tech; it auto-stops ice-making in the dark to reduce noise.
Solution
Normal eco design; add ambient light if you need night-time ice.

No ice/cold when jug below one bar?

Symptom
With level showing one bar, the ice/cold module doesn't run.
Cause
Level protection — below one bar it doesn't feed the ice bin to protect the pump.
Solution
Wait for the main unit to purify and the level to rise; it recovers automatically.

Module leak when not seated?

Symptom
After swapping a module, water seeps around the base.
Cause
Module not fully pressed to the base; water-electric seal not tight.
Solution
Remove and press the module straight down until it clicks and sits flush with the base, then use.

Filter life draining too fast?

Symptom
Filters wear out faster than expected.
Cause
Power-on time, raw TDS, and dispensed volume together drive life.
Solution
Life is a suggested cycle — arrange by actual use; don't wait until fully clogged.

Leak after a filter change?

Symptom
Bottom seepage after a filter change.
Cause
Filter not twisted tight.
Solution
Reopen the top cover and twist the filter to the lock position.

Spout dripping?

Symptom
Spout keeps dripping after closing.
Cause
New-unit debris keeps the valve from closing fully.
Solution
Drain a few more times to flush; if it still drips, contact after-sales.

Knob unresponsive with child lock?

Symptom
All dispense keys unresponsive; screen shows child lock.
Cause
Child lock enabled.
Solution
Long-press the knob 5s to turn off child lock; it defaults off after a power cycle.

Tank green / algae?

Symptom
Green moss on the tank wall.
Cause
Green algae grows where there's light.
Solution
Place the unit out of direct light; soak and clean with citric acid.

Purified tank needs cleaning?

Symptom
Stains after long use.
Cause
The semi-sealed tank needs periodic cleaning.
Solution
Long-press "Dispense/Stop" 5s to drain, wipe the wall, then purify/drain 2-3 times; do this every 2-3 months.

Insects inside the unit?

Symptom
Insects found at the bottom.
Cause
Base drainage holes admit insects.
Solution
Keep the area dry and ventilated; the internal path is fully sealed and doesn't affect water quality.

New-unit pump has water marks?

Symptom
A little water residue inside the new unit.
Cause
Residue from pre-shipping performance water-testing.
Solution
Normal — flush and use.

Fault Code Quick Reference

CodeMeaningSolution
E01Inlet temp sensor abnormal (ambient too cold)Move to warmth 1-2h; clears when temp recovers; if still alarming, contact after-sales
E02Outlet temp sensor open (reads 100/120°C)Restart and observe; if recurring, sensor took in moisture — contact after-sales
E03Outlet temp sensor short (reads 0°C)Clears after repair; if persistent, contact after-sales
E04Outlet temp sensor open (reads 120°C)Clears after repair; if persistent, contact after-sales
E05Water-level sensor abnormalRe-seat the tank, check the float; if still alarming, contact after-sales
E06Drain abnormal (10 min continuous drain not done)Restart, check the drain outlet for blockage; if recurring, contact after-sales
E07/E11Heating fault (20s still under half target temp)Power off to clear; check raw-water temp; if recurring, contact after-sales
E08Purification abnormal / periodic drain reminderPower off to clear; run a full drain, check level and filters
E09High/low level sensor loose/openPower off to clear; check tank seating; if still alarming, contact after-sales
H01Water-level-too-high reminderDrain: long-press "Dispense/Stop" 5s
H02/H2Unused over 72h (3 days)Long-press "Dispense/Stop" 5s; clears to low level; repeat drain 3x before re-enabling
F2Raw TDS above 999 (water too hard)Change raw water and dispense; clears when TDS drops below 950
0403Factory default (raw 04 / purified 03)Normal; after flushing and purifying, values auto-update; if unchanged after water change, check the float
999TDS probe scaled or raw water extremely poorChange all raw water and let it purify; TDS drops; a new unit stuck at 999 may have a scaled probe — contact after-sales

Tips & Self-Help

Slow / no / intermittent flow — suspected air-lock

Symptom
Slow purification, no water, or intermittent flow — suspected "air-lock".
Solution
① Power on and wait until it purifies ("putt-putt"); when done, open the top cover and pull out the filters. ② Use a chopstick to gently poke the holes at the bottom of each filter to release air (if the chopstick meets resistance, it confirms an air-lock — water may spray from the filter bottom, never point it at your face). ③ Vent each filter, re-seat, wipe the table, close the cover — ready.

Plastic/odd smell after new unit or water change, even after flushing

Symptom
Off/plastic taste after a new unit or water change, persisting through flushing.
Solution
① Open the top cover and jug lid, leave open 24h to air out. ② If still present, brew food-grade citric acid, pour into the jug to soak, then drain/rinse 2-3 times. ③ Ensure the full flush (cold drain 3-5x + warm flush 1-2x) is done.

Spout still drips a few drops after removing the cup

Symptom
The spout still drips a few drops after the cup is removed.
Solution
New-unit dripping is usually residual carbon powder/debris; drain 3-5 more times to normalize. If it keeps dripping after a while, contact the store where you purchased.

White floating particles in dispensed water

Symptom
White floating particles in the water.
Solution
After a new unit or filter change, residual food-grade grease may wash out — normal. After 5-10 more cups it clears; harmless and safe to drink.

Jumping screen / flaky touch

Symptom
Screen numbers jump; touch unresponsive or intermittent.
Solution
① Wipe water off the screen — capacitive touch misfires when wet. ② Check voltage; try a separate outlet. ③ If it still jumps/flickers, it may be a touch-film fault — contact after-sales.

Dispense key gives no water but the display looks fine

Symptom
Pressing dispense gives no water, though the display looks normal.
Solution
① Check the top cover is fully pressed down (unsecured cover triggers a safety lock). ② Power off 1 minute, then back on. ③ Confirm the raw tank has water and the float rises. ④ If none work, it may be a diaphragm-pump fault — contact after-sales.

Does the purified tank need regular cleaning?

Symptom
Does the purified tank need regular cleaning? How?
Solution
Every 2-3 months: ① remove the raw tank, open the top cover and jug lid. ② Long-press "Dispense/Stop" 5s to drain; it stops automatically. ③ Wipe the wall with a clean lint-free cloth. ④ Refill the raw tank and let it purify. ⑤ Long-press to drain 2-3 more times — ready.

Intermittent hot flow with steam

Symptom
Hot water comes out intermittently with steam.
Solution
On swirl-speed instant-heat units, water hits ~100°C in the tube and produces lots of steam, so the stream is thinner and may fluctuate — normal. At low altitude/boiling point it looks similar; try 85°C.

Insects under/around the unit

Symptom
Insects found under or around the unit.
Solution
The base has drainage holes and can admit insects. Fix: ① place in a clean, tidy, ventilated, dry spot and clean regularly. ② put 1-2 non-toxic repellent sachets around each foot. The internal path is sealed and doesn't affect water quality.

Plastic smell after flushing — how to deeply de-odorize

Symptom
Plastic smell remains after flushing — how to de-odorize deeply?
Solution
Water-contact plastic parts are de-odorized at the factory, but sealed packaging may leave a slight smell — normal. Leave the jug open 12-24h, then flush. If still present, use the "dish-soap method": dilute food-grade dish soap, pour into the jug, circulate, then drain repeatedly 3-5 times with clean water. See the official video.

White scale/crystals on the raw-tank wall

Symptom
White scale/crystals appear on the raw-tank wall.
Solution
White powdery scale can appear on long-used tanks — normal. To descale: ① a cup of ~65°C water, add 5-10g food-grade citric acid, stir to dissolve. ② Fill the raw tank, pour in the solution. ③ Soak 30-60 min. ④ Wipe the wall until scale comes off. ⑤ Empty and rinse with clean water.

Bulging outer packaging on a new filter

Symptom
The new filter's outer bag is swollen/bulging.
Solution
Normal. Filters are air-tested and gas-sealed before leaving the factory, so the bag may bulge. As long as the seal is intact, it's safe. Bewinch uses double heat-seal bags to keep filters clean in transit.

Loud purification noise on first use

Symptom
First use: purification is very loud.
Solution
Normal. New filters and pump hold lots of air; the booster pump makes noise compressing it. Repeated purify-and-drain soaks the path and the noise drops. If still loud, check the unit is level; put a soft flat mat under it to reduce resonance.

Black powder in raw/purified tank on first water-through

Symptom
Black powder appears in the raw or purified tank when water first passes through.
Solution
Normal. Activated-carbon filters are sintered from carbon powder + food-grade binder; a new filter sheds a small amount on first use — non-toxic. If raw tank: flush 3-5 times. If purified tank: rinse lightly, wipe, then drain/rinse a few more times.

Murky raw water with green/brown floating bits

Symptom
Raw-tank water looks murky with green or brown suspended matter.
Solution
Usually algae spores or pipe sediment from aging tap-water mains, more visible in summer. The raw tank holds unpurified water; murkiness doesn't affect the output — after the RO membrane (0.0001µm pores) filters out microbes, bacteria, and debris, the water is safe to drink. Clean the raw tank regularly.

Leakage under/around the unit

Symptom
Leakage found under or around the unit.
Solution
① Close the inlet valve (if any), stop supply, cut power. ② self-check: see if water spilled while dispensing, or the raw tank exceeded MAX. ③ open the top cover, check all three filters seated, remove and re-align each. ④ wipe the table and unit bottom, then power on and observe. If it leaks repeatedly, contact the store where you purchased.

What is TDS?

Symptom
What is TDS? Why does the number differ each time?
Solution
TDS (Total Dissolved Solids) is the total dissolved matter; higher means more minerals/impurities. It depends on the raw water you add, not a fixed value. Residual old water mixes with new, so the reading may run slightly above tap water. After changing raw water, dispense a cup so the unit purifies and the probe updates.

Why leftover raw water gets more concentrated / "waste water"

Symptom
Why does leftover raw water get more concentrated / what is "waste water"?
Solution
RO membrane precision is 0.1nm; to keep impurities from clogging the pores, some water flushes the membrane surface and returns to the raw tank as "waste." It is only slightly saltier than tap water, not sewage. Each water change, empty all leftover raw water and refill fresh; don't reuse waste water.

Volumetric dispense is slightly off

Symptom
Volumetric dispense is slightly low or high vs a measuring cup.
Solution
A little water stays in the path, so some volumetric error is normal. Hot-water deviation may be larger because flow speed changes with temp. Use an accurately marked cup; this is within normal tolerance.

A vertical line/mark on the casing

Symptom
A vertical line/mark on the casing.
Solution
This is a mold-flow line that forms where plastic fuses during injection molding — common industry-wide; it doesn't affect use or looks. We keep refining the process to minimize it.

How is filter-life calculated?

Symptom
How is filter-life calculated? Must I replace when it says so?
Solution
Filter life is computed three ways: ① power-on time (decays over time even unused after activation); ② raw-TDS change (worse water consumes faster); ③ cumulative dispensing. The reminder is a recommended cycle, not a hard deadline, but don't wait until the filter fully clogs, or the pump may overload or a pipe may burst.
08

Comparison

How to Tell the Q Series Apart

ItemQ5 Hefeng (R315D)Q5Pro Muyu (R320D)Q7 Xiaojimu (R325)
PositioningQ-series baseQ-series upgradeQ-series modular step-up
DesignHorizontal slim edgeHorizontal slim, 26cm depthHorizontal slim, 32cm depth
Water TypeMineral waterMineral waterZinc low-sodium mineral water
FiltrationRO reverse osmosisRO2.0S reverse osmosisRO2.0S five-stage
Temp Control7 levels7 levels (touch)7 levels (knob)
Fixed Volume6 levels6 levels (touch)7 levels (knob, incl. continuous)
Smart CustomBasic customDual custom (2 groups)Dedicated drinking custom
ScreenDigitalTilted color touchscreenVintage pointer dial
Raw TankSide tank5L side large tank5L side large tank
Purified TankRemovable jug1L removable UV jug2.5L large UV jug
SterilizationUVUV (99.9%)UV (99.9%)
Night LightNoneSmart sensor lightG-radar light + raw-water reminder
ModularNoneNoneMixHub base (ice/sparkling/cold)
Self-CleanSupportedOne-tap full self-cleanSupported
Water EfficiencyGrade 2Grade 2Grade 2

The Q series is Bewinch's great-value countertop line; the three differ in focus:

Q5 Hefeng (R315D): Q-series base, horizontal slim edge, RO filtration, 7 temp levels / 6 volumes for daily direct drinking — the entry pick.

Q5Pro Muyu (R320D): Q-series upgrade, only 26cm deep, upgraded RO2.0S mineralization, color touchscreen, dual smart custom, 1L UV jug, one-tap self-clean, smart night light — for families wanting a refined operating experience.

Q7 Xiaojimu (R325): Q-series modular step-up, MixHub base supports ice/sparkling/cold modules, 2.5L large jug, zinc low-sodium mineralization, vintage pointer dial, G-radar night light — for users wanting varied drinking scenarios.

This page details the Q7 Xiaojimu; please confirm the model when buying.

Q7 Xiaojimu vs Q5Pro Muyu

ItemQ7 Xiaojimu (R325)Q5Pro Muyu (R320D)
PositioningQ-series modular step-upQ-series upgrade mineral direct-drink
Depth32cm slim26cm ultra-slim
Water TypeZinc low-sodium mineral waterMineral water
ScreenPointer dial + knobsTilted color touchscreen
Purified Tank2.5L large UV1L removable UV
Night LightG-radar + raw-water reminderSmart sensor light
ModularMixHub (ice/sparkling/cold)None
Smart CustomKnob dedicated custom2 key-based dual custom
Fixed Volume7 (incl. continuous)6

The Q7 focuses on modular expansion + large jug + vintage pointer design for varied scenarios (ice, sparkling, cold); the Q5Pro focuses on ultra-slim body + color touchscreen + dual custom for a refined operating experience.

Q7 Xiaojimu vs Q5 Hefeng

ItemQ7 Xiaojimu (R325)Q5 Hefeng (R315D)
PositioningQ-series modular step-upQ-series base
Water TypeZinc low-sodium mineral waterMineral water
FiltrationRO2.0S five-stageRO reverse osmosis
ScreenPointer dialDigital
Purified Tank2.5L large UVRemovable jug
Night LightG-radarNone
ModularMixHub baseNone

The Q7 upgrades the Q5 across mineralization tech, screen interaction, jug capacity, night light, and modular expansion — the Q-series step-up.

Choosing Between the M/Q Series

ItemQ7 Xiaojimu (modular)Q5Pro MuyuM3Pro Huyun
WaterZinc low-sodium mineral waterRO mineral waterUF bacteria-fresh water
SourceMunicipal tapMunicipal tapPurified / bottled direct-drink
BodyHorizontal modular, ~32cm depthHorizontal slim, ~26cm depthVertical compact
Expansionice/cold/sparkling/slush modulesnight light 2.0 + color screen + dual customion-resin scale reduction
Purified Tank2.5L UV jug1L UV jug0.3L
Best ForDIY iced drinks, young trendnarrow sideboard, night-time use1-3 people, rental, has purified source

Buying advice: want modular ice/cold/sparkling expansion → Q7 Xiaojimu; narrow countertop valuing horizontal color screen + night light → Q5Pro Muyu; already have bottled purified water, want compact and low-budget → M3Pro Huyun.

09

Support & Downloads

After-Sales Policy

ServiceDetails
Whole-Unit Warranty2 years (from purchase, by valid invoice)
Filter WarrantyFilters are consumables — not warranted; replace per life reminder
After-Sales Network1,300+ service centers nationwide
Replacement-Only1 year (non-human quality issues in the warranty period)
No-Reason Return7-day no-reason return (unused / not watered)
Offline Service2,600+ chain stores, 1,300+ centers; on-site booking available

Within the warranty period, damage confirmed by a technician as caused by workmanship or components under normal use is repaired free. Not covered: damage from misuse, force majeure, non-home use, or non-Lexy genuine parts. Suggested product service life 5-8 years.

Contact the Store Where You Purchased

National Service Hotline

400-828-0808 (for repair / on-site installation & service booking)

Online Support

For general questions, contact the store where you purchased via the Bewinch official flagship stores on JD, Tmall, Douyin, or the WeChat mini-program. You can also book service via Lexy's "Xiao Lai Dao Jia" mini-program. Buy Bewinch only through official channels; beware discounted refurbished units, demo units, and filters through special channels.

Book On-Site Repair

1. Call Bewinch after-sales hotline 400-828-0808 to book by phone.
2. Contact the store's official online service, who will help book on-site repair.
Keep your manual and invoice. If the invoice is lost, warranty starts 6 months after the production date (barcode) on the unit.

Safety Notices

Video Tutorials

Bewinch official videos by scenario:

If a video won't open or you'd like one-to-one guidance, contact the store where you purchased.

Manual & Downloads

User Manual
PDF · Full instructions · incl. installation & operation guide
Download Manual

Video tutorials: