Bewinch N9s GlowRT801
N-Series flagship: 3rd-gen platinum electrolysis (+50% H2), Symboil 2.0 (12 presets), APQ3.0, 7-inch touch + dial, dual mode.
Product Overview
Suitable Households & Scenarios
The N9s pairs 3rd-gen H2 with Symboil 2.0 brewing:
Tea & wellness families:12 tea/wellness presets + 12-hr scheduling.
Water-upgrade families:1800ppb H2, pH7.3 โ replaces a hydrogen cup, brewer and dispenser.
Families with babies or elderly:7-inch screen + dial; 45ยฐC formula on tap; 99.99% sterilized.
Pet owners / anti-aging focus:High-H2 antioxidant water; removable pot for pets/soups.
Dining room / tea room:Dual brew/purify, borosilicate pot, metal.
Villas / large flats:Dual mode; later plumbable.
Premium offices / clubs:B-Link 3.0 for business reception.
Want H2 water plus brewing and scheduled stewing? The N9s is the flagship.
Brand Background
Bewinch is Lexy Electric's (SSE-listed) brand.
~1,000-engineer R&D center, CNAS lab, ~50 patents, 2,600+ stores, 1,300+ service centers.
CCTV "Great Nation Brand" 2021; countertop-purifier inventor.
Product Positioning
Built on N9Pro Dawn; N9s unites brewing, purification and H2.
For families with infants, elderly, tea/wellness and villas. Hydrogen alkaline water (pH7.3).
What is Hydrogen Water?
First popularized in Japan, hydrogen water holds molecular H2. The N9s uses 3rd-gen polarized platinum electrolysis.
Built-in module sealed/light-shielded; 1800ppb.
Women:Antioxidant; may slow aging, improve skin.
Fitness:Supports metabolism, immunity, fat burn.
Middle-aged & elderly:May reduce inflammation; supports heart health.
Maternal/infant:pH7.3 smooth water for daily drinking.
Product Line Overview
Bewinch is Lexy Electric's premium brand:
| Series | Positioning | Models | Key Features |
|---|---|---|---|
| N Series Smart Purifier | Ideal, smart, premium, healthy | N9Pro Dawn / N9s Glow / N9Max Aurora N7 Hermann / N5 Bard | Hydrogen water, smart touch, flagship |
| G Series Countertop Purifier | Everyday, safe, family | G7s Wanxiang / G7i Petermann / G7 Heidelberg G5 Rhine / G3Pro Hill | Non-plumbed, instant heat, family |
| S Series Premium Brewing | Extraction, tea, wellness | S9 Mingzhi | Open-flame-style brewing, tea & wellness |
| M/Q Series Mini Purifier | Portable, compact, entry | M3Pro Huyun / Q5 Hefeng / Q7 Blocks | Compact, entry price, renters |
Bewinch serves millions of homes, 2,600+ stores, 1,300+ service centers.
Eight Core Selling Points
Core Technology
Stacked-cell 99% platinum on titanium. Versus N9Pro, H2 rises to 1800ppb.
Built in for sealing/light shielding; ~5-yr life, not replaceable.
DH heating gives a true 100ยฐC boil; thick-film reaches 98ยฐC in 3s.
12 presets: black, dark, green, flower, oolong, white, goji, red date, jasmine, dendrobium, lingzhi, angelica; custom + 12-hr scheduling.
Touch, keys and a dial. "Tea" selects a brew; "Water" sets 7 temps (45-98ยฐC) and 7 volumes.
Brewing: 12 presets + 5 custom, 2H keep-warm, 12H scheduling. Water: 7 temps + 6.
Three filters; core RO uses APQ3.0 (0.0001 micron).
Electrolysis yields mildly alkaline water (~pH7.3); module independently controlled.
1.2L hidden removable PET tank for cooking, coffee, humidifiers; light-shielded.
15-step metal body; 7-inch flowing glass.
Modes: Lock, Screen-off, Saver. ECO off.
Scenario Applications
Villa homes:High-H2 smooth water; metal; dual-mode.
Refined wellness:12 one-touch stews; true 100ยฐC; 1.2L.
Maternal/infant:Food-grade PET tank; 45ยฐC formula; 99.99% clean.
Kitchen:Rice, soups, fruit โ better water, better food.
Humidifier:Purified water prevents humidifier lung infection.
Coffee maker:Coffee makers need purified refill water.
Pets:Pets need clean water.
Drinks:Formula, tea, coffee, daily hydration.
Accessories
The N9s is all-in-one. Parts:
| Accessory | Description | Where to Get |
|---|---|---|
| M3 Pre-filter (Stage 1) | Replace every 12-18 months | Official store / service |
| APQ3.0 Filter (Stage 2) | Original RO, replace every 2-3 years | Official store / service |
| Q3 Carbon Filter (Stage 3) | Original post-carbon; 12-18 months | Official store / service |
| Borosilicate Brewing Pot | Buy separately if broken | Official store / support |
| Citric Acid Descaler | Self-clean/descale, every 3-6 months | Official store / support |
| Plumbed Fitting Kit | Hoses, tee valve, pressure valve (plumbed) | Included with first install |
The sealed H2 module needs no service. Use only Bewinch originals; non-original parts may harm quality, cause faults or void warranty.
Specifications
Core Parameters
| Model | N9s Glow (Factory: RT801) |
| Category | Non-plumbed brew-and-purify, dual-mode |
| Water Type | Hydrogen alkaline water (pH7.3); no scale inhibitors |
| Water Efficiency | Grade 1 (65% yield, 4000L total) |
| Hydrogen Tech | 3rd-Gen Platinum Electrolysis (Hycean 3.0) |
| H2 Content | 1800ppb |
| Platinum Purity | 99% platinum on titanium base |
| Hydrogen Module | Built-in, non-replaceable, ~5 yrs |
| Brewing Tech | Symboil 2.0, DH heating, true 100ยฐC |
| Tea Presets | 12 presets (black/dark/green/flower/oolong/white/goji/red date/jasmine/dendrobium/lingzhi/angelica) |
| Custom Recipes | 5 custom recipes + 12-hr scheduling |
| Brewing Pot | ~500mL |
| Filtration | APQ3.0, 3 independent filters |
| Heating | Thick-film rare-earth, 3 seconds |
| Max Temperature | 98ยฐC (purified); tea holds 100ยฐC boil |
| Temperature Presets | 7 levels: ambient, 45-98ยฐC |
| Volume Presets | 7 levels: 50-500mL and continuous |
| Screen | 7" touch + Tea/Water dials (3-way) |
| Body Finish | 15-step seamless metal body |
| Raw Tank | 6.5L settling float-magnetic tank |
| Pure Tank | 1.2L removable PET tank |
| Child Lock | Slide-lock child lock |
| Filter Reset | Spin ID auto reset |
| Dimensions | 280 W ร 419 D ร 405 H mm |
| Weight | Net ~13.3kg, gross ~16.0kg |
| Power Cord | ~1.5m |
Filter Specs & Replacement
| Stage | Filter Name | Replacement |
|---|---|---|
| Stage 1 | M3 Pre-filter (MC121) | 12-18 months |
| Stage 2 | APQ3.0 Filter (R123/100G) | 2-3 years |
| Stage 3 | Q3 Carbon Filter (QC121) | 12-18 months |
Bundle adds 2 spare Stage-1 and 2 Stage-3 filters. Replace only the expired one.
Life depends on water quality, usage, inlet pressure, power-on time. Follow panel reminders.
Hydrogen Module
The built-in H2 module uses 3rd-gen electrolysis, separate from the three filters.
| Item | Description |
|---|---|
| Technology | 3rd-Gen Platinum Electrolysis (Hycean 3.0) |
| H2 Content | 1800ppb |
| Life | ~5 years (built-in) |
| Operation | Sealed, light-shielded, built-in |
| Control | Toggle H2 in Smart Features |
No disassembly needed (unlike N9Pro's detachable cup).
Energy & Environment
| Water Efficiency | Grade 1, exceeding national standard |
| Waste Ratio | ~3:1 (settling float-magnetic layering) |
| Heating Power | ~2000W instant heat (true 100ยฐC boil) |
| Standby Power | ~2W standby; ~500 hrs โ 1 kWh |
| Daily Power | ~5 kWh/month (on-demand heating) |
| H2 Module Power | Below 0.005W/h; cycles when tank has water |
| Net / Gross Weight | Net ~13.6kg / Gross ~16.6kg |
| Inlet Water | Municipal tap, purified, mineral (5-35ยฐC) |
| Eco Design | No scale inhibitors; food-grade, BPA-free |
| Eco Modes | ECO mode, light-sensor pause, smart screen-off |
Lab figures; actual use varies with temperature and habits.
First Use
Unboxing & Contents
Check accessories and shipping damage. Package:
| Category | Item | Qty |
|---|---|---|
| Main Unit | N9s Glow unit (with top cover) | 1 |
| Tanks | Quick-release raw tank | 1 |
| Tanks | Hidden removable sterilizing pure tank | 1 |
| Brewing | Borosilicate brewing pot (with lid) | 1 |
| Filters | Stage-1 M3, Stage-2 APQ3.0, Stage-3 Q3 (pre-installed) | 1 each |
| Docs | User manual, warranty card | 1 each |
| Power | Power cord | 1 |
| Plumbed Kit | 2m clean/waste hoses, tee valve, L-pins ร2, pressure valve, clips ร2 | 1 set |
Unboxing notes:
1. Check body, tanks and pot for damage;
2. Verify accessories; bundle adds 2 spare Stage-1 and 2 Stage-3 filters;
3. Remove film and foam, open the pure tank lid;
4. Air out in a cool ventilated place for 12-24 hours, then flush.
If anything is missing or damaged, contact the store where you purchased.
Installation
1. Choose a ventilated, stable surface away from sun, heat and oil smoke;
2. Leave ventilation and room above the pot;
3. Fill the raw tank to max and reseat tanks and pot;
4. Plug in and use โ no plumbing needed.
The N9s can connect to dedicated lines to skip refilling:
โ Inlet:Standard angle valve or 1/2" tap; white clean PE hose;
โก Drain:Floor/wall drain; yellow waste PE hose with check valve;
โข Power:10A 3-prong outlet within 1.5m (grounded);
โฃ Water:Municipal tap within 2m, inlet 5-35ยฐC;
โค Drilling:Countertop hole over 14mm; free on-site drilling on first install.
First install free (except marble). See Daily Use - Plumbed Mode.
New Unit Flushing
Flush before first use to activate filters and clean pipes (~30-40 min).
Remove the unit, open the top cover and pure-tank lid, air out 12-24 hours.
This lets compressed filter media recover after shipping.
Fill the raw tank, plug in, wait ~10 min until two level lights stay on.
Place a 3.5L+ heat-resistant container under the right spout. Tap Smart Features โ "Drain" โ "Start."
After purification, tap "Dispense," select 45ยฐC, press the ring.
Same, but select 98ยฐC.
With the pot on, tap "Brew" โ "Black Tea" โ "Start Brewing." It fills, heats and keeps warm. Press "Heating/Stop," then empty.
Empty the pot before brewing to avoid overflow.
Video: https://www.bilibili.com/video/BV1DtBYYLEbr
High Altitude
At altitude, water doesn't reach 100ยฐC. Run manual boiling-point detection once.
1. Place the empty pot on the unit;
2. Once the pure tank is full, tap "Boiling-Point Setting" โ "Start." It heats until done.
Daily Use
Dispensing
Rotate "Water" to set 7 temperatures (45-98ยฐC, ambient) and 7 volumes.
Tap temperature and volume, then press the ring.
Displayed temp is at the heater; outlet may read lower due to voltage, ambient, altitude and heat loss โ normal.
The module cycles. Enable H2 in System Settings; dispensed water is hydrogen alkaline.
A light sensor pauses H2 when the room darkens; brighten the room to resume.
Tea Brewing & Stewing
1. Tap "Brew" or rotate "Tea" left, pick a tea (black/dark/green/flower/oolong/white/goji/red date/jasmine/dendrobium/lingzhi/angelica);
2. Adjust volume, temperature and time;
3. After brewing, it auto-keeps-warm (pot icon orange). Press "Brew/Stop" to cancel;
4. Lifting the pot mid-cycle makes the icon flash.
Empty the pot; avoid very concentrated tea to prevent overflow.
1. Tap "Custom" under brewing, then "+" to add up to 5 recipes;
2. Schedule: set temp/volume/time/keep-warm, tap "Schedule," choose time, then "Start."
Up to 12 hours. You can still dispense or drain from the right spout while brewing.
Smart Features
"Smart Features": H2 toggle, screen lock, ECO, continuous tap, 999 alert.
In ECO, keep-warm disables, the raw light turns off, screen dims.
Lock: slide to unlock. Screen-off: wake by any key. Saver: screen clean.
When raw TDS exceeds 999, it shows 999, buzzer on, raw light on (toggle in Settings). When level drops below min, drain and refill.
Plumbed Mode Switching
6.5L tank lets you place freely โ ideal for rentals and living rooms.
Connect lines for automatic refill โ also for poor-water areas.
1. Remove the raw tank and silicone pad to reveal the arrow;
2. Rotate the arrow 90ยฐ clockwise to locked, then replace pad and tank;
3. Open the inlet tee valve (close it first if leaking);
4. Plug in power;
5. Tap "Smart Select" โ System Settings, enable continuous tap supply;
6. A "tap" icon confirms the switch.
Temperature & Brewing Guide
Common temperature settings:
| Temperature / Mode | Best For |
|---|---|
| Ambient | Direct drinking, pets, humidifier/coffee refill |
| 45ยฐC | Golden formula temperature; warm drinking |
| 55ยฐC | Honey water, flower tea |
| 75ยฐC | Green/white tea |
| 85ยฐC | Coffee, oolong, pu-erh |
| 98/100ยฐC | True boil, tea, wellness stews |
Brewing & stewing:12 presets, 11 custom recipes, 12-hour scheduling. Select a tea; it auto-fills, heats and keeps warm.
Filters & Care
Filter Structure & Life
Three independent filters โ replace only the expired one. Pur-Smart shows life on screen.
| Stage | Replacement | Function |
|---|---|---|
| Stage 1 | ~12-18 months | M3 pre-filter: sediment, rust, chlorine, odor |
| Stage 2 | ~2-3 years | APQ3.0 membrane: heavy metals, pesticides, bacteria |
| Stage 3 | ~12-18 months | Q3 carbon: inhibits bacteria, improves taste, traps fines |
The bundle adds 2 spare Stage-1 and 2 Stage-3 filters for 2-4 years.
Filter Replacement
1. When the life bar reads 0% and the light flashes, replace the filter;
2. Rotate from "Lock" to "Unlock" and pull out the old filter;
3. Insert the new filter and rotate to "Lock." With a beep it resets to 100%;
4. Drain the tank three times to flush the new filter.
Resets only when the anti-counterfeit chip is detected. Reinsert if no change in 30s.
Regular Cleaning
6.5L rear tank quick-release; clean every 1-2 weeks with soft cloth โ no hard brushes.
Clean the 1.2L pull-out tank every 1-2 months. Light-shielded to prevent algae.
Clean the ~500mL pot after each brew with a soft sponge and mild detergent.
Wipe the metal body with a soft dry cloth; avoid corrosive cleaners and sunlight.
Waste Water
Float-magnetic layering stabilizes the waste ratio at Grade-1 efficiency, up to 65% yield.
Remaining water flushes impurities off the filter. When prompted, drain and refill.
Not drinkable, but reusable for cleaning or watering.
Cleaning & Descaling
Body:Wipe with a soft cloth; no corrosive cleaners or steel wool.
Raw tank:Rinse interior every 1-2 weeks.
Pure tank:Open lid every 1-2 months; UV cycles automatically.
Pot:Empty leaves and rinse after each brew.
Spout / drip tray:Empty the drip tray and wipe the spout.
If water is hard, descale every 3-6 months. Self-clean takes ~1 hour:
Step 1 Prepare:In a 250mL+ container, add citric acid and ~200mL of 98ยฐC water.
Step 2 Start:Start full self-clean (H05) in Smart Features.
Step 3 Auto flush:It flushes both paths for ~30 minutes โ do not cut power.
Step 4 Reset:After descaling, refill the raw tank and drain 2-3 times.
Use only food-grade citric acid โ never other chemicals.
Scale: soak tank with 5-10g citric acid in 65ยฐC water 30-60 min, then wipe, rinse.
Videos: pipe clean & tank descale (see official links).
FAQ
Hydrogen Water FAQs
Differences are common for these reasons:
โ Temperature:Higher room or water temperature speeds up H2 molecules and lowers dissolved H2.
โก Cycle:The module cycles; H2 climbs gradually each cycle and always fluctuates.
โข Equipment:Consumer testers vary in quality and technique, so readings may differ.
Our figures come from certified labs; outside controlled conditions readings may differ โ normal.
Normal: a light sensor pauses H2 when the room darkens; brighten the room to resume.
Energy-saving pause in the dark at night.
Brewing FAQs
Two common causes:
โ Overfilled:Drain some water below the MAX line.
โก Too concentrated:Reduce the amount of leaves.
โ Heating/keep-warm time elapsed โ reselect a tea; โก the pot boiled dry โ add water before restarting.
Set parameters in Custom Brewing, tap "Schedule," choose time, then "Start Brewing." It pre-fills and starts at the scheduled time.
It pre-fills to avoid running out of purified water. Empty the pot before scheduling.
Water Quality & Operation
White foam is fine bubbles that dissipate when standing โ safe. Two causes:
โ Pressure change:Pressure dissolves air during purification; it comes out as fine bubbles at the spout.
โก Temperature change:As hot water cools, dissolved air comes out as bubbles.
Usually the raw water hasn't been changed. Drain and refill, then repurify โ the reading updates.
Displayed temp is at the heater; outlet may read lower due to voltage, ambient, altitude and heat loss โ normal. Run boiling-point detection at altitude.
Filter FAQs
Stage 1 and 3 every 12-18 months; Stage 2 every 2-3 years.
Life depends on power-on time, local TDS, volume. Use Bewinch originals.
After end of life, filtration weakens and bacteria may enter the water.
A fully clogged filter can overload the pump or burst pipes. Replace as prompted.
After-Sales FAQs
N-series: 4-year warranty โ years 1-2 replacement-only, years 3-4 free repair.
For product questions, contact the store where you purchased.
First installation is free (except natural marble). Book via the Bewinch mini-program or contact the store where you purchased.
N9 orders also include one free on-site new-unit flush.
Using Hydrogen Mode
Tap "Help" and select "H2."
Align the module/cup with the outlet and press until it clicks.
H2 pauses when the pure tank is empty; contact support when the electrode degrades.
Drink soon after dispensing for best concentration.
The N9Max retains 60%+ after 1 hour at room temperature even in hot water; other models are best fresh.
The N9Max uses 4th-gen platinum mixed-H2 electrolysis with high-pressure locking, 700% more H2 retained even in hot water.
Water Flow & Temperature
By Q=cmฮt, higher temperature needs more energy; at max power the unit reduces flow. Normal.
The unit is sealed; boiling creates steam and pressure. Countertop purifiers heat above 90ยฐC but below 100ยฐC โ safe.
The high-precision RO membrane meets direct-drinking standards even without boiling.
Unit measures water right after heating; ambient affects cup. Recalibrate if needed.
Recalibrate: dispense 98ยฐC for 1-2 min, then 85ยฐC for 1-2 min, then hot water until switching to 45ยฐC for 1-2 min.
With no temperature selected, the screen shows real-time ambient water temp. At a boundary (e.g. 27-28ยฐC) it may flip โ normal.
Fixed dispensing has ยฑ10mL tolerance (more for hot water). Use a measuring cup.
Filter Use & Replacement
โ Open the cover; โก rotate the filter from "Lock" to "Unlock" and lift it out; โข align the new filter with "Unlock," insert, rotate to "Lock."
Long-press "Dispense/Stop" 5s, drain 2-3 times. N-series auto-resets via Spin ID.
Three factors: โ power-on time; โก raw TDS (dirtier = shorter); โข dispensed volume.
Indicator is a recommendation โ don't wait until fully clogged, which can overload the pump.
Filters have a 5-year shelf life. Keep unopened in a cool place.
Non-original filters lack hygiene/seal guarantees and can't be reset. Buy originals from authorized channels.
Waste Water & TDS
When the red cup icon appears, drain the tank and refill with fresh tap water.
No need to cut power; remove tank only when pump is off. Never while purifying.
"Waste" is concentrated flush water that rinses the RO membrane. Ratio ~3:1. Cleaner than tap (not drinkable); reusable for mopping/watering.
Raw and waste share the tank: inlet top, drain bottom. Denser waste layers below; internal flushing prevents re-filtering. Pure water is pre-stored.
โ Purified water in the raw tank; โก new unit not flushed; โข very pure raw water = less probe rinsing. โ normal.
With a new filter, RO rejection climbs gradually; TDS drops after more dispensing. Pure range is 0-30.
Cleaning & Care
Soak tank with 5-10g citric acid in 65ยฐC water 30-60 min, then wipe, drain, rinse.
Every 2-3 months: remove the raw tank, open both lids, long-press "Dispense/Stop" 5s to drain, wipe, refill, drain 2-3 more times.
Airborne algae grow in lit water. Move away from light, clean tank, soak with citric acid.
That is the normal 15-second vortex filter flush after each cycle โ not an air leak.
After-Sales Service
โ Scan the Bewinch mini-program QR and book "Installation/Repair"; โก contact the store where you purchased. Have the SN ready.
Close inlet valve, stop water, cut power, contact support โ never disassemble.
Troubleshooting
Screen dark / unit won't purify?
Low purified flow / no purification?
No hot water?
Dispensed water has an odor?
Brewing pot won't heat?
Tea overflows while brewing?
No water out?
Unit leaks?
Water won't reach set temperature?
Raw TDS shows 999 and alarms?
Says replace filter though just changed?
Won't purify in plumbed mode?
Fault light on after long idle?
Hydrogen mode not working / weak?
White fog in the hydrogen window?
Error code E02?
Error code E03?
Error code E04?
Error code E07?
Error code E11?
H01 reminder?
H02 reminder?
New unit shows 0403 and won't purify?
Slow / weak water flow?
Hot water sputters / thin flow?
Hot-water flow drops at high temperature?
Has water but shows empty / change raw?
Hot water spurts / splashes?
Raw tank leaks?
Spout drips?
Leak / noise after a new filter?
Emergency leak response?
Constant beeping while dispensing?
Filter alarm / flashing blank?
Filter life ends too fast?
TDS probe scaled, stuck at 999?
Display abnormal (flashing icons etc.)?
Pure TDS stuck at 30?
Raw TDS lower than pure TDS?
New unit smells strong?
Tank turns green / algae?
Air lock / leak after moving tanks?
Hydrogen cup won't come out?
Low H2 / weak hydrogen effect?
Pure water light red (anti-overflow)?
Water marks on a new unit normal?
Tea outlet drips?
Tea flow slow / skewed?
Error Code Quick Reference
| Code | Meaning | Action |
|---|---|---|
| E01 | Inlet sensor abnormal (ambient too cold) | Move to a warm area 1-2 hours; contact support if it persists |
| E02 | Outlet sensor open (reads 100ยฐC/120ยฐC) | Restart; if it recurs, contact support to replace |
| E03 | Outlet sensor short (reads 0ยฐC) | Clears after repair; contact support if it persists |
| E04 | Outlet sensor open (reads 120ยฐC) | Clears after repair; contact support if it persists |
| E05 | Water-level sensor abnormal | Reseat tanks and check the float; contact support if it persists |
| E06 | Drain fault (10 min without finishing) | Restart and check the drain; contact support if it recurs |
| E07/E11 | Heating fault (not half target after 20s) | Restart; check raw-water temperature; contact support if it recurs |
| E08 | Purification fault or scheduled drain | Restart; run a full drain and check level and filters |
| E09 | High/low level sensor unplugged or open | Restart; check tank installation; contact support if it persists |
| H01 | Water level too high | Drain by long-pressing "Dispense/Stop" for 5 seconds |
| H02/H2 | Not used for over 72 hours (3 days) | Long-press "Dispense/Stop" 5s; it clears at low level; drain 3 times before reuse |
| F2 | Raw TDS above 999 (too hard) | Change raw water and dispense; it clears below 950 |
| 0403 | Factory default (raw 04 / pure 03) | Normal; updates after the new-unit flush; check the float if it persists |
| 999 | Probe scaled or raw water extremely poor | Drain and refill and purify; a new unit stuck at 999 may have a scaled probe โ contact support |
Practical Self-Help Tips
Slow / no / sputtering purification โ suspected air lock
Odor / plastic taste persists after flushing
A few drips after removing the cup
White particles in water
Numbers jump / touch erratic
Dispense does nothing but display is normal
Does the pure tank need regular cleaning?
Hot water sputters with steam
Insects near the base
Deep removal of new plastic smell
White scale / crystals on raw tank
New filter's outer packaging is swollen
New unit is loud on first purification
Black powder in tanks on first use
Turbid water / particles in raw tank
Leak found under/around the unit
What is TDS?
Why does raw-tank water get concentrated?
Fixed-volume dispense slightly off
Vertical line on the casing
How is filter life calculated?
Comparison
How to Tell the N9 Series Apart
| Item | N9Pro Dawn | N9s Glow | N9Max Aurora |
|---|---|---|---|
| Product Positioning | N9 base flagship | N-Series Advanced Flagship | N9 top flagship |
| Hydrogen Tech | 2nd-Gen polarized platinum electrolysis | 3rd-Gen Platinum Electrolysis | 4th-gen platinum mixed-H2 electrolysis |
| H2 Efficiency | Base level | +50% H2 content | +700% H2 rate |
| H2 Content | ~1200ppb | 1800ppb | 2100ppb |
| H2 lock tech | Standard H2 dissolution | Standard H2 dissolution | High-pressure H2 locking (stable in hot water) |
| Stage-2 Filter | APQ3.0 nano-bionic membrane | APQ3.0 nano-bionic membrane | APQ3.0 nano-bionic membrane |
| Hydrogen Window | Panoramic, detachable | Panoramic, detachable | Panoramic, detachable |
| Brewing/Stewing | No | Yes (12 tea/wellness presets, custom + scheduled) | Yes |
| Body Material | Die-cast metal body | Die-cast metal body | Matte black titanium metal body |
| Screen | 7" touch + retro dial | 7" touch + retro dial | 7" touch + retro dial + bilingual (CN/EN) system |
| Custom Features | 6 custom profiles | Custom + Scheduled Brew | Custom + Scheduled Brew |
| Plumbed | Plumbed/non-plumbed dual mode | Plumbed/non-plumbed dual mode | Plumbed/non-plumbed dual mode |
The N9 series is Bewinch's premium hydrogen line, stepping up left to right:
N9Pro Dawn: 2nd-gen platinum electrolysis, panoramic H2 window, metal body, dual mode โ entry flagship;
N9s Glow: 3rd-gen electrolysis, +50% H2, brewing (12 presets) โ advanced flagship;
N9Max Aurora: 4th-gen platinum mixed-H2, +700% H2, H2 locking, matte black titanium โ top flagship.
This page shows the N9s Glow; please check the model when purchasing.
N9s Glow vs S9 Mingzhi
| Item | N9s Glow | S9 Mingzhi |
|---|---|---|
| Water Type | Hydrogen alkaline water | Strontium alkaline water |
| Product Positioning | N advanced flagship, brew-and-purify | S premium tea series |
| Key Difference | 3rd-gen H2 electrolysis + smart brewing | More focused on tea extraction |
| Best For | Families into smart tech wellness | Users with a strong interest in tea |
The N9s unites purification, brewing and stewing. Versus the S9, it upgrades water quality, filtration, customization, tank and display.
Models Supporting Plumbed Mode
Bewinch models supporting both modes:
| Series | Model | Positioning |
|---|---|---|
| G Series | G7s Wanxiang (plumbed) | G plumbed model |
| N7 Series | N7 Hermann | N7 smart model |
| N9 Series | N9Pro Dawn | N9 base flagship |
| N9 Series | N9s Glow | N-Series Advanced Flagship |
| N9 Series | N9Max Aurora | N9 top flagship |
Plumbed mode eliminates manual refilling. First install is free (except natural marble).
Support & Downloads
After-Sales Policy
| Service | Details |
|---|---|
| Hassle-Free Return | 30 days (N-series exclusive) |
| Replacement-only | 2 years (unconditional replacement) |
| Nationwide Warranty | 4 years (2 years replacement-only) |
| First On-Site Install | Free (fittings/drilling, except natural marble) |
| Service Centers | 3,000+ service centers nationwide |
The N9s carries a 4-year warranty (2 years replacement-only).
Contact the Store Where You Purchased
400-828-0808
Reach the store where you purchased via the official JD, Tmall or WeChat stores.
Buy only through official channels; avoid refurbished/display models.
1. Scan the QR on the raw-tank lid, select "Installation/Repair" and submit;
2. Call the Bewinch after-sales hotline 400-828-0808;
3. A specialist calls to confirm the on-site appointment;
4. A Bewinch technician visits, sets up the unit and walks you through use.
Note: for repairs, also contact the official online support of the store where you purchased.
Safety Precautions
- Read the manual carefully before use and keep it
- Children must use the unit under adult supervision
- Never disassemble, repair or modify the unit
- Connect only to a supply matching the rating plate
- Do not use a damaged cord/plug or loose outlet
- Do not carry the unit by the cord
- Use only municipal tap water, inlet 5-35ยฐC
- Place on a stable surface and keep it dry
- Do not immerse or spray the unit
- Replace filters on time; interval varies with usage and water quality
- After new filters, let the pure tank fill, drain; repeat 3 times
- Keep surroundings clean; clean the tanks every two months
- Do not wipe with corrosive solutions
- Do not place candles, lighters or flammable items on the unit
- Do not place containers above the unit
- If water pools on the unit, unplug and contact the store where you purchased
- If the unit makes odd noises or leaks, unplug and contact the store where you purchased
- Non-original filters lack hygiene/seal guarantees, risking water quality and unit life
Plumbed Fitting Kit
Included fittings:
- 2m white clean PE hose ร1
- 2m yellow waste PE hose ร1
- Tee valve ร1
- L-pin ร2
- Pressure relief valve ร1
- Retainer clip ร2
Optional: drain tee valve, check valve. Buy optional parts and hoses separately.
Installation Requirements
- Inlet:Standard angle valve or 1/2" tap
- Drain:Floor drain, waste pipe or wall drain
- Power:10A 3-prong outlet within 1.5m (grounded)
- Water source:Municipal tap within 2m, inlet 5-35ยฐC
- Clearance:Height โฅ42cm, width โฅ25cm, depth โฅ42cm
- Drilling:Countertop hole over 14mm
Note: avoid damp, direct sunlight, extreme cold and heavy oil smoke.
Manual & Video Tutorials
Video tutorials:
