Bewinch N9Max YaoguangRT802
The N9Max Yaoguang is Bewinch's N9 flagship: 4th-gen platinum mixed-H2, dual modules (+700%), high-pressure H2 locking, removable H2 window, APQ3.0, 7-inch touch + dial + bilingual, 15-process matte black-titanium body.
Product Overview
Suitable Households & Scenarios
The N9Max Yaoguang is the N9 flagship, focused on 4th-gen platinum mixed-H2 + high-pressure H2 locking so even hot hydrogen water is drinkable — for premium homes seeking the richest H2 experience:
Premium connoisseur homes:~2100ppb H2; 98°C hot water still keeps 1200ppb+ — a benchmark hydrogen purifier.
Wellness / anti-aging users:Dual modules brew fresh on tap; 10s per cup of saturated H2 water; 1h room-temp retention >60% — no rush to drink.
Families with babies or elderly:7-inch touch + dial + bilingual; 45°C for formula; removable sterilization cabin at 99.99% kill rate.
Pet / villa homes:6.5L tank + dual mode; removable cabin for warm water; fits large flats, tea rooms, coffee bars.
Island / coffee bar:Matte titanium-gray anti-fingerprint body; premium gray translucent window — an appliance and art piece.
Private tea room / club:All temps brewed on tap; every degree of hot water keeps H2 — tea service never loses H2.
Overseas / multilingual homes:One-tap CN/EN switching; overseas guests can operate it easily.
Bottom line: if budget allows and you want heatable, storable high-H2 water, the N9Max Yaoguang is the N9 flagship.
Brand Background
Bewinch is Lexy Electric's (SSE-listed) brand.
~1,000-engineer R&D center, CNAS lab, ~50 patents, 2,600+ stores, 1,300+ service centers.
CCTV "Great Nation Brand" 2021; countertop-purifier inventor.
Product Positioning
The N9Max Yaoguang is Bewinch's new smart flagship, advancing both performance and design for refined-living connoisseurs.
For villas, premium clubs, wellness homes, overseas and bilingual households. Output is activated hydrogen water with no scale inhibitor.
What is Hydrogen Water?
Hydrogen water originated in Japan. The N9Max uses 4th-gen platinum mixed-H2 with dual modules, brewing up to 2100ppb on tap.
Unlike ordinary H2 machines ("drink in 30s"), the N9Max locks H2 under pressure so it can be heated and stored.
Women:Antioxidant; may slow aging, improve skin.
Fitness:Supports metabolism, immunity, fat burn.
Middle-aged & elderly:May reduce inflammation; supports heart health.
Maternal/infant:Mildly alkaline, smooth taste — ideal for daily drinking.
Product Line Overview
Bewinch is Lexy Electric's premium brand:
| Series | Positioning | Models | Key Features |
|---|---|---|---|
| N Series Smart Purifier | Ideal, smart, premium, healthy | N9Pro Dawn / N9s Glow / N9Max Aurora N7 Hermann / N5 Bard | Hydrogen water, smart touch, flagship |
| G Series Countertop Purifier | Everyday, safe, family | G7s Wanxiang / G7i Petermann / G7 Heidelberg G5 Rhine / G3Pro Hill | Non-plumbed, instant heat, family |
| S Series Premium Brewing | Extraction, tea, wellness | S9 Mingzhi | Open-flame-style brewing, tea & wellness |
| M/Q Series Mini Purifier | Portable, compact, entry | M3Pro Huyun / Q5 Hefeng / Q7 Blocks | Compact, entry price, renters |
Bewinch serves millions of homes, 2,600+ stores, 1,300+ service centers.
Eight Core Selling Points
Core Technology
The N9Max redefines N9 with dynamic/static H2 brewing, platinum catalysis, millisecond response — fresh every sip.
Static H2 module:Smart, steady release maintains tank H2 concentration;Dynamic H2 module:On-tap brewing, no wait — 10s for 500mL saturated H2 water.
Stacked titanium-platinum, thickly plated. +700% H2 vs N9Plus Aurora 1st-gen; up to 2100ppb.
+700% H2 output vs N9Plus Aurora 1st-gen technology.
Beyond brewing, "locking" is key. High pressure dissolves H2 to beat off-gassing.
1h room-temp retention >60%; 45°C retention 84.3%; 98°C still 1200ppb+. All temps brewed on tap.
H2 retention data from Bewinch lab at constant temperature; real-world results vary with temperature and container material.
The window uses premium gray translucent BPA-free material, softening light and glare for a refined look.
Now removable for cleaning — the H2 waterfall stays visible and spotless.
Bio-inspired 0.0001μm filter removes 99.9% of bacteria, metals, pesticides. N9Max/s/Pro/Plus use APQ3.0.
Multi-path sterilization with Helix2.0 UV in the 1.2L Tritan cabin — auto.
7-inch touch + dial; built-in CN/EN switches in one tap.
R-heating AI honeycomb heats in 3s with >100% more hot-water flow vs traditional thick-film heating.
Pur-Smart ANC chip plans filter life by usage/quality/time; one-tap help. Stepless temp/volume, saved presets.
15-process matte body, nano-coating, snowflake texture, anti-fingerprint/scratch — low-maintenance.
Scenario Applications
Villa homes:High-concentration H2 with hot-water locking; matte black-titanium body; dual mode fits any renovation stage.
Refined wellness:All-temp on-tap H2 for tea/coffee; 12 tea presets (6 teas + 6 tonics); 1.2L removable cabin for soup.
Overseas / foreign households:One-tap CN/EN switch; global users find it easy.
Kitchen:Rice, soups, fruit — better water, better food.
Humidifier:Peace of mind with pure hydrogen water.
Coffee maker:Coffee makers need purified refill water.
Pets:Pets need clean water.
Drinks:Formula, tea, coffee, daily hydration.
Accessories
The N9Max is a flagship all-in-one; no modular expansion. Below are genuine replacement and optional accessories:
| Accessory | Description | Where to Get |
|---|---|---|
| M3 Pre-filter (Stage 1) | Replace every 12-18 months | Official store / service |
| APQ3.0 Filter (Stage 2) | Original RO, replace every 2-3 years | Official store / service |
| Q3 Carbon Filter (Stage 3) | Original post-carbon; 12-18 months | Official store / service |
| Removable H2 cup (H2 tank) | Inside the panoramic H2 window; remove and clean every 1-2 months | Official store / support |
| Citric Acid Descaler | Self-clean/descale, every 3-6 months | Official store / support |
| Plumbed Fitting Kit | Hoses, tee valve, pressure valve (plumbed) | Included with first install |
Use only Bewinch originals. The N9Max H2 cup is removable and compatible with the upgraded N9Pro; non-genuine parts may harm water quality or void warranty.
Specifications
Core Parameters
| Model | N9Max Yaoguang (factory model: RT802) |
| Category | Tankless/tank countertop purifier; dual plumbed/tank mode |
| Water Type | Activated hydrogen water; no scale inhibitor |
| Water Efficiency | Grade-1 water efficiency |
| Hydrogen Tech | 4th-gen polarized platinum mixed-H2 electrolysis (Dual-Force core) |
| H2 module | Dynamic/static dual H2 modules (static retention + dynamic instant) |
| H2 Content | 2100ppb |
| H2 Efficiency | +700% vs 1st-gen H2 technology |
| H2 lock tech | High-pressure H2 locking; 1h room-temp >60%; 45°C 84.3% |
| Platinum architecture | Stacked titanium-platinum, thickly plated |
| Filtration | APQ3.0, 3 independent filters |
| Sterilization | Astro multi-channel + Helix2.0 self-circulating UV |
| Heating | R-heating honeycomb instant heat, 3s |
| Max Temperature | 98°C |
| Temperature control | Stepless, multi-temp |
| Volume control | Stepless, fixed-volume, presets saved |
| Screen | 7" Touch + Retro Dial |
| Language | CN/EN bilingual, one-tap switch |
| Smart monitoring | Pur-Smart ANC chip algorithm |
| Hydrogen Window | Removable panoramic window (gray translucent, BPA-free) |
| Pure tank | 1.2L hidden removable sterilization cabin (Tritan) |
| Body Finish | 15-process matte black-titanium body, snowflake anti-fingerprint |
| Raw Tank | 6.5L settling float-magnetic tank |
| Tea function | 12 presets (6 teas + 6 tonics), custom + scheduled brewing |
| Dimensions | 280 W × 419 D × 405 H mm |
| Weight | Net ~13.3kg, gross ~16.0kg |
| Power Cord | ~1.5m |
Filter Specs & Replacement
| Stage | Filter Name | Replacement |
|---|---|---|
| Stage 1 | M3 pre-filter (composite) | 12-18 months |
| Stage 2 | APQ3.0 bio-inspired membrane | 2-3 years |
| Stage 3 | Q3 coconut-shell activated carbon | 12-18 months |
Bundle adds 2 spare Stage-1 and 2 Stage-3 filters. Replace only the expired one.
Life depends on water quality, usage, inlet pressure, power-on time. Follow panel reminders.
H2 cup component
The N9Max ships with a removable H2 cup; install it before first use.
| Item | Description |
|---|---|
| Name | Removable H2 cup (H2 window) |
| Material | Gray translucent BPA-free |
| Install | Align male plug with outlet socket, press in until click |
| Remove & clean | Clean every 1-2 months; pull out to rinse |
| H2 control | Tap "Help", select "H2" to toggle H2 |
The H2 cup is removable and compatible with upgraded N9 models.
Energy & Environment
| Water Efficiency | Grade 1, exceeding national standard |
| Waste Ratio | ~3:1 (settling float-magnetic layering) |
| Heating Power | Heating power ~2000W (R-heating, 3s) |
| Standby Power | ~2W standby; ~500 hrs ≈ 1 kWh |
| Daily Power | ~5 kWh/month (on-demand heating) |
| H2 system | Dual modules, ~2100ppb, 10s per 500mL |
| H2 locking | High-pressure locking; 1h >60%; 98°C still 1200ppb+ |
| Net / Gross Weight | Net ~13.3kg / Gross ~16.0kg |
| Inlet Water | Municipal tap, purified, mineral (5-35°C) |
| Eco Design | No scale inhibitor; food-grade wetted parts; window BPA-free |
Data from Bewinch lab; H2 retention varies with temperature and container material.
First Use
Unboxing & Contents
On receipt, check accessories and inspect for shipping damage. Standard packing list:
| Category | Item | Qty |
|---|---|---|
| Main Unit | N9Max main unit (with lid) | 1 |
| Tanks | 6.5L quick-release raw tank | 1 |
| Tanks | 1.2L hidden removable sterilization tank (Tritan) | 1 |
| H2 | Removable H2 cup (panoramic H2 window) | 1 set |
| Filters | Stage-1 M3, Stage-2 APQ3.0, Stage-3 Q3 (pre-installed) | 1 each |
| Docs | User manual, warranty card | 1 each |
| Power | Power cord (~1.5m) | 1 |
| Plumbed Kit | 2m clean/waste hoses, tee valve, L-pins ×2, pressure valve, clips ×2 | 1 set |
Unboxing notes:
1. Inspect the matte titanium-gray body, tanks and H2 cup for dents/scratches;
2. Check accessories against the list; bundle includes spare Stage-1/3 filters;
3. Remove protective film/foam and take out the pure tank;
4. Air out in a cool ventilated place for 12-24 hours, then flush.
If anything is missing or damaged, contact the store where you purchased.
Installation
1. Choose a well-ventilated, stable surface away from sun, heat and oil; avoid pure-black cabinets;
2. Leave clearance around the unit;
3. Fill the 6.5L raw tank with tap water to MAX and reseat;
4. Plug in and use; no plumbing needed.
The N9Max supports plumbed/tank dual mode:
① Inlet:Standard angle valve or 1/2" tap; white clean PE hose;
② Drain:Floor/wall drain; yellow waste PE hose with check valve;
③ Power:10A 3-prong outlet within 1.5m (grounded);
④ Water:Municipal tap within 2m, inlet 5-35°C;
⑤ Drilling:Countertop hole over 14mm; free on-site drilling on first install.
First install is free (except marble). See Daily Use - Plumbed Mode.
H2 cup install (required before first use)
The N9Max ships with a removable H2 cup; install it before first brewing.
1. Insert the drip tray and take out the H2 cup;
2. Remove the front panel and the H2 cup's silicone plugs;
3. Align the cup's male plug with the outlet socket;
4. Press in until it clicks;
5. Later, tap "Help" → "H2" to toggle H2.
Video: https://www.bilibili.com/video/BV1LhNtzeEUE/
New Unit Flushing
Flush before first use to activate filters and clean pipes (~30-40 min).
Unbox, remove lid and pure tank, rest 12-24h, then install the H2 cup per the video.
Fill raw tank to MAX, reseat pure tank/lid, plug in; brewing is done when the pure-water LED shows two bars.
Place a >3.5L container under the outlet. Tap "Help" → "Drain", long-press "Dispense/Stop" ~5s until beep.
Place a >3.5L container; tap 45°C, press "Dispense/Stop" until the pure-water bar empties.
Place a >3.5L container; tap 98°C, press "Dispense/Stop" until the pure-water bar empties.
After flushing, the unit is ready. Drain once a day for the first 3 days to activate filters.
Video: https://www.bilibili.com/video/BV163oLBJExz/
Daily Use
Dispensing
1. Tap "Dispense" on the home screen;
2. Choose temperature (stepless);
3. Choose volume (stepless, fixed-volume);
4. Press the dispense ring to start; it stops at the set volume;
5. Press again to stop manually.
The N9Max brews H2 on tap with dual modules. Tap "Help" → "H2" to enable; hot water at 45°C/98°C also keeps H2.
~10s per 500mL saturated H2 water — everyday use feels like a normal purifier.
Smart Features
Built-in CN/EN system; switch in Settings. No special skills needed for global users.
ANC chip plans filter life by usage, water quality and time; built-in help solves issues in one tap.
Stepless temp/volume; 7 temps, 6 saved presets; 12 tea presets (6 teas + 6 tonics) with custom and scheduled brewing.
Plumbed Mode Switching
6.5L floating-sensor tank moves freely; plug in and use, no plumbing.
Optional plumbed inlet/outlet for auto refill, also in poor-water areas. Dual mode: more than countertop, freer than under-sink.
1. Remove the raw tank and silicone pad to reveal the arrow;
2. Rotate the arrow 90° clockwise to locked, then replace pad and tank;
3. Open the inlet tee valve (close it first if leaking);
4. Plug in power;
5. Tap "Help" → "Water Supply Mode"; the tap icon confirms.
Temperatures & use
The N9Max supports stepless temp/volume; common settings:
| Temperature | Best For |
|---|---|
| Ambient | Direct drinking, pets, humidifier/coffee refill |
| 45°C | Ideal formula temp; ~84% H2 retention — warm H2 water |
| 55°C | Honey water, flower tea |
| 75°C | Green/white tea |
| 85°C | Coffee, oolong, pu-erh |
| 98°C | True boil for tea; still 1200ppb+ H2 at high temp |
Save 6 custom temp/volume presets; switch CN/EN in Settings.
Filters & Care
Filter Structure & Life
The N9Max uses three independent filters; replace only the expired one. Pur-Smart plans filter life and shows remaining time on screen.
| Stage | Replacement | Function |
|---|---|---|
| Stage 1 | ~12-18 months | M3 pre-filter: sediment, rust, chlorine, odor |
| Stage 2 | ~2-3 years | APQ3.0 membrane: heavy metals, pesticides, bacteria |
| Stage 3 | ~12-18 months | Q3 carbon: inhibits bacteria, improves taste, traps fines |
The bundle adds 2 spare Stage-1 and 2 Stage-3 filters for 2-4 years.
Filter replacement & reset
1. When the life bar reads 0% and the light flashes, replace the filter;
2. Pull out the expired (0%) filter; the alert icon lights and the life bar flashes red;
3. Screw in the new filter; the beep stops flashing and life resets to 100%;
4. After replacing, drain the tank 3 times to flush the new filter.
Resets only when the anti-counterfeit chip is detected. Reinsert if no change in 30s.
Video: https://www.bilibili.com/video/BV16W421c7sF/
Regular Cleaning
Clean the removable H2 cup every 1-2 months (or as needed).
1. Place a 3.5L container under the outlet;
2. Tap "Help" → "Clean H2 Tank", confirm and wait;
3. On click, pull the cup out. If stuck, press inward until it clicks;
4. Rinse the cup and reinstall.
Video: https://www.bilibili.com/video/BV1XkExzsEKH/
The 1.2L hidden Tritan cabin pulls out; clean every 1-2 months by rinsing and wiping. The bottom Helix2.0 UV circulates automatically.
The 6.5L rear raw tank is quick-release; clean every 1-2 weeks by rinsing and wiping — no hard brushes.
Wipe the matte black-titanium body with a soft dry cloth; avoid corrosive cleaners or hard cloths.
Waste Water
Float-magnetic layering stabilizes the waste ratio at Grade-1 efficiency, up to 65% yield.
Remaining water flushes impurities off the filter. When prompted, drain and refill.
Not drinkable, but reusable for cleaning or watering.
Cleaning & Descaling
Body:Wipe the matte titanium-gray anti-fingerprint body with a soft dry or slightly damp cloth.
Raw tank:Rinse interior every 1-2 weeks.
Pure tank (cabin):Open and clean every 1-2 months; rinse and wipe; Helix UV auto-circulates.
H2 cup:Remove and clean every 1-2 months (Help → Clean H2 Tank → drain, pull out, rinse).
Spout / drip tray:Empty the drip tray and wipe the outlet regularly.
In hard water, descale every 3-6 months. Full auto-clean takes ~1 hour:
Step 1 Prepare:Take a >250mL container, add citric descaler, draw ~200mL of 98°C water and stir.
Step 2 Start:Start full self-clean (H05) in Smart Features.
Step 3 Auto flush:The unit auto-circulates for ~30 min; do not cut power.
Step 4 Reset:After descaling, refill with fresh tap water and drain 2-3 times.
Use only food-grade citric acid — never other chemicals.
White scale in the raw tank: dissolve 5-10g citric acid in 65°C+ water, add to the tank, soak 30-60 min, wipe, drain, rinse.
Videos: pipe self-clean https://www.bilibili.com/video/BV1Z14y147Mn/ ; H2 cup https://www.bilibili.com/video/BV1XkExzsEKH/
FAQ
H2 brewing & locking FAQs
Ordinary H2 machines need "drink within 30 seconds." The N9Max uses high pressure to dissolve H2:
Room temp:1h retention >60%;
45°C hot water:H2 retention up to 84.3%;
98°C:Still 1200ppb+ active H2.
H2 water can be heated and stored — truly daily drinking water.
The industry problem is "no H2 in hot water." The N9Max brews on tap at all temps; the dynamic module and high-pressure locking keep H2 high even in hot water.
Differences are common for these reasons:
① Temperature:H2 is inherently unstable and affected by water temperature.
② Cycle:The module cycles; H2 rises on start and falls on stop.
③ Equipment:Home testers vary in quality and technique; results may be off.
Our data come from certified labs and Bewinch lab at constant temperature.
H2 cup FAQs
1. Place a 3.5L container under the outlet;
2. Tap "Help" → "Clean H2 Tank", confirm and wait;
3. On click, pull out the cup. If stuck, press inward until it clicks;
4. Rinse and reinstall.
Clean every 1-2 months. Do not remove the pure tank during the Clean-H2 cycle or it will hang.
Normal, don't worry. The stacked H2 module draws high instantaneous power; starting dry could burn the plates.
The module is water-tested at the factory to confirm function and pre-soak the plates against dry-burn.
Operation & water-quality FAQs
The N9Max has built-in CN/EN; switch in Settings for domestic, overseas or foreign users.
White foam is normal micro-bubbles that vanish at rest. Causes: pressure dissolves air during purification, released at the tap; and temperature change lowers air solubility. Safe to drink.
Filter FAQs
Stage 1 and 3 every 12-18 months; Stage 2 every 2-3 years.
Life depends on power-on time, local TDS, volume. Use Bewinch originals.
After end of life, filtration weakens and bacteria may enter the water.
A fully clogged filter can overload the pump or burst pipes. Replace as prompted.
After-Sales FAQs
N-series: 4-year warranty — years 1-2 replacement-only, years 3-4 free repair.
For product questions, contact the store where you purchased.
First installation is free (except natural marble). Book via the Bewinch mini-program or contact the store where you purchased.
N9 orders also include one free on-site new-unit flush.
Using Hydrogen Mode
Tap "Help" and select "H2."
Align the module/cup with the outlet and press until it clicks.
H2 pauses when the pure tank is empty; contact support when the electrode degrades.
Drink soon after dispensing for best concentration.
The N9Max retains 60%+ after 1 hour at room temperature even in hot water; other models are best fresh.
The N9Max uses 4th-gen platinum mixed-H2 electrolysis with high-pressure locking, 700% more H2 retained even in hot water.
Water Flow & Temperature
By Q=cmΔt, higher temperature needs more energy; at max power the unit reduces flow. Normal.
The unit is sealed; boiling creates steam and pressure. Countertop purifiers heat above 90°C but below 100°C — safe.
The high-precision RO membrane meets direct-drinking standards even without boiling.
Unit measures water right after heating; ambient affects cup. Recalibrate if needed.
Recalibrate: dispense 98°C for 1-2 min, then 85°C for 1-2 min, then hot water until switching to 45°C for 1-2 min.
With no temperature selected, the screen shows real-time ambient water temp. At a boundary (e.g. 27-28°C) it may flip — normal.
Fixed dispensing has ±10mL tolerance (more for hot water). Use a measuring cup.
Filter Use & Replacement
① Open the cover; ② rotate the filter from "Lock" to "Unlock" and lift it out; ③ align the new filter with "Unlock," insert, rotate to "Lock."
Long-press "Dispense/Stop" 5s, drain 2-3 times. N-series auto-resets via Spin ID.
Three factors: ① power-on time; ② raw TDS (dirtier = shorter); ③ dispensed volume.
Indicator is a recommendation — don't wait until fully clogged, which can overload the pump.
Filters have a 5-year shelf life. Keep unopened in a cool place.
Non-original filters lack hygiene/seal guarantees and can't be reset. Buy originals from authorized channels.
Waste Water & TDS
When the red cup icon appears, drain the tank and refill with fresh tap water.
No need to cut power; remove tank only when pump is off. Never while purifying.
"Waste" is concentrated flush water that rinses the RO membrane. Ratio ~3:1. Cleaner than tap (not drinkable); reusable for mopping/watering.
Raw and waste share the tank: inlet top, drain bottom. Denser waste layers below; internal flushing prevents re-filtering. Pure water is pre-stored.
① Purified water in the raw tank; ② new unit not flushed; ③ very pure raw water = less probe rinsing. — normal.
With a new filter, RO rejection climbs gradually; TDS drops after more dispensing. Pure range is 0-30.
Cleaning & Care
Soak tank with 5-10g citric acid in 65°C water 30-60 min, then wipe, drain, rinse.
Every 2-3 months: remove the raw tank, open both lids, long-press "Dispense/Stop" 5s to drain, wipe, refill, drain 2-3 more times.
Airborne algae grow in lit water. Move away from light, clean tank, soak with citric acid.
That is the normal 15-second vortex filter flush after each cycle — not an air leak.
After-Sales Service
① Scan the Bewinch mini-program QR and book "Installation/Repair"; ② contact the store where you purchased. Have the SN ready.
Close inlet valve, stop water, cut power, contact support — never disassemble.
Troubleshooting
No water out?
Hydrogen mode not working / weak?
H2 cup won't pull out / not seated?
Unit leaks?
Water won't reach set temperature?
Odd taste / odor?
Says replace filter though just changed?
Won't purify in plumbed mode?
Fault light on after long idle?
Screen dark / touch unresponsive?
White fog in the hydrogen window?
H2 module has water marks?
How to clean the H2 cup?
Error code E02?
Error code E03?
Error code E04?
Error code E07?
Error code E11?
H01 reminder?
H02 reminder?
New unit shows 0403 and won't purify?
Slow / weak water flow?
Hot water sputters / thin flow?
Hot-water flow drops at high temperature?
Has water but shows empty / change raw?
No hot water?
Hot water spurts / splashes?
Raw tank leaks?
Spout drips?
Leak / noise after a new filter?
Emergency leak response?
Constant beeping while dispensing?
Filter alarm / flashing blank?
Filter life ends too fast?
TDS probe scaled, stuck at 999?
Display abnormal (flashing icons etc.)?
Pure TDS stuck at 30?
Raw TDS lower than pure TDS?
New unit smells strong?
Tank turns green / algae?
How to clean the pure tank?
Air lock / leak after moving tanks?
Low H2 / weak hydrogen effect?
Pure water light red (anti-overflow)?
Water marks on a new unit normal?
Reactivate after 72h unused?
Error Code Quick Reference
| Code | Meaning | Action |
|---|---|---|
| E01 | Inlet sensor abnormal (ambient too cold) | Move to a warm area 1-2 hours; contact support if it persists |
| E02 | Outlet sensor open (reads 100°C/120°C) | Restart; if it recurs, contact support to replace |
| E03 | Outlet sensor short (reads 0°C) | Clears after repair; contact support if it persists |
| E04 | Outlet sensor open (reads 120°C) | Clears after repair; contact support if it persists |
| E05 | Water-level sensor abnormal | Reseat tanks and check the float; contact support if it persists |
| E06 | Drain fault (10 min without finishing) | Restart and check the drain; contact support if it recurs |
| E07/E11 | Heating fault (not half target after 20s) | Restart; check raw-water temperature; contact support if it recurs |
| E08 | Purification fault or scheduled drain | Restart; run a full drain and check level and filters |
| E09 | High/low level sensor unplugged or open | Restart; check tank installation; contact support if it persists |
| H01 | Water level too high | Drain by long-pressing "Dispense/Stop" for 5 seconds |
| H02/H2 | Not used for over 72 hours (3 days) | Long-press "Dispense/Stop" 5s; it clears at low level; drain 3 times before reuse |
| F2 | Raw TDS above 999 (too hard) | Change raw water and dispense; it clears below 950 |
| 0403 | Factory default (raw 04 / pure 03) | Normal; updates after the new-unit flush; check the float if it persists |
| 999 | Probe scaled or raw water extremely poor | Drain and refill and purify; a new unit stuck at 999 may have a scaled probe — contact support |
Practical Self-Help Tips
Slow / no / sputtering purification — suspected air lock
Odor / plastic taste persists after flushing
A few drips after removing the cup
White particles in water
Numbers jump / touch erratic
Dispense does nothing but display is normal
Does the pure tank need regular cleaning?
Hot water sputters with steam
Insects near the base
Deep removal of new plastic smell
White scale / crystals on raw tank
New filter's outer packaging is swollen
New unit is loud on first purification
Black powder in tanks on first use
Turbid water / particles in raw tank
Leak found under/around the unit
What is TDS?
Why does raw-tank water get concentrated?
Fixed-volume dispense slightly off
Vertical line on the casing
How is filter life calculated?
Comparison
How to Tell the N9 Series Apart
| Item | N9Pro Dawn | N9s Glow | N9Max Aurora |
|---|---|---|---|
| Product Positioning | N9 base flagship | N-Series Advanced Flagship | N9 top flagship |
| Hydrogen Tech | 2nd-Gen polarized platinum electrolysis | 3rd-Gen Platinum Electrolysis | 4th-gen platinum mixed-H2 electrolysis |
| H2 Efficiency | Base level | +50% H2 content | +700% H2 rate |
| H2 Content | ~1200ppb | 1800ppb | 2100ppb |
| H2 lock tech | Standard H2 dissolution | Standard H2 dissolution | High-pressure H2 locking (stable in hot water) |
| Stage-2 Filter | APQ3.0 nano-bionic membrane | APQ3.0 nano-bionic membrane | APQ3.0 nano-bionic membrane |
| Hydrogen Window | Panoramic, detachable | Panoramic, detachable | Panoramic removable (gray translucent) |
| Brewing/Stewing | No | Yes (12 teas/tonics) | Yes |
| Body Material | Die-cast metal body | Die-cast metal body | Matte black titanium metal body |
| Screen | 7" touch + retro dial | 7" touch + retro dial | 7" touch + retro dial + bilingual (CN/EN) system |
| Custom Features | 6 custom profiles | Custom + Scheduled Brew | Custom + Scheduled Brew |
| Plumbed | Plumbed/non-plumbed dual mode | Plumbed/non-plumbed dual mode | Plumbed/non-plumbed dual mode |
The N9 series is Bewinch's premium hydrogen line, stepping up left to right:
N9Pro Dawn: 2nd-gen platinum electrolysis, panoramic H2 window, metal body, dual mode — entry flagship;
N9s Glow: 3rd-gen electrolysis, +50% H2, brewing (12 presets) — advanced flagship;
N9Max Aurora: 4th-gen platinum mixed-H2, +700% H2, H2 locking, matte black titanium — top flagship.
The page shows N9Max-Yaoguang; please check the model when buying.
N9Max vs industry average
| Metric | N9Max Yaoguang | Industry average |
|---|---|---|
| H2 level | 2100ppb | ~950ppb |
| H2 speed (500mL) | 10s | ~78s |
| 45°C H2 retention | 84.3% | Typically ≤50% |
| 1h room-temp retention | 60%+ | Typically <45% |
| Hot water with H2 | All temps brewed on tap | No H2 in hot water |
The N9Max moat is "4th-gen platinum mixed-H2 + high-pressure locking" — rivals reach high concentration but cannot lock or retain H2. N9Max makes H2 water heatable, storable and on-tap.
Models Supporting Plumbed Mode
Bewinch models supporting both modes:
| Series | Model | Positioning |
|---|---|---|
| G Series | G7s Wanxiang (plumbed) | G plumbed model |
| N7 Series | N7 Hermann | N7 smart model |
| N9 Series | N9Pro Dawn | N9 base flagship |
| N9 Series | N9s Glow | N-Series Advanced Flagship |
| N9 Series | N9Max Aurora | N9 top flagship |
Plumbed mode eliminates manual refilling. First install is free (except natural marble).
Support & Downloads
After-Sales Policy
| Service | Details |
|---|---|
| Hassle-Free Return | 30 days (N-series exclusive) |
| Replacement-only | 2 years (unconditional replacement) |
| Nationwide Warranty | 4 years (2 years replacement-only) |
| First On-Site Install | Free (fittings/drilling, except natural marble) |
| Service Centers | 3,000+ service centers nationwide |
As the countertop-purifier inventor and a #1 best-seller, Bewinch offers the N9Max a 4-year warranty (2 years replacement-only).
Contact the Store Where You Purchased
400-828-0808
Reach the store where you purchased via the official JD, Tmall or WeChat stores.
Buy only through official channels; avoid refurbished/display models.
1. Scan the QR on the raw-tank lid, select "Installation/Repair" and submit;
2. Call the Bewinch after-sales hotline 400-828-0808;
3. A specialist calls to confirm the on-site appointment;
4. A Bewinch technician visits, sets up the unit and walks you through use.
Note: for repairs, also contact the official online support of the store where you purchased.
Safety Precautions
- Read the manual carefully before use and keep it
- Children must use the unit under adult supervision
- Never disassemble, repair or modify the unit
- Connect only to a supply matching the rating plate
- Do not use a damaged cord/plug or loose outlet
- Do not carry the unit by the cord
- Use only municipal tap water, inlet 5-35°C
- Place on a stable surface and keep it dry
- Do not immerse or spray the unit
- Replace filters on time; interval varies with usage and water quality
- After new filters, let the pure tank fill, drain; repeat 3 times
- Keep surroundings clean; clean the tanks every two months
- Do not wipe with corrosive solutions
- Do not place candles, lighters or flammable items on the unit
- Do not place containers above the unit
- If water pools on the unit, unplug and contact the store where you purchased
- If the unit makes odd noises or leaks, unplug and contact the store where you purchased
- Non-original filters lack hygiene/seal guarantees, risking water quality and unit life
Plumbed Fitting Kit
Included fittings:
- 2m white clean PE hose ×1
- 2m yellow waste PE hose ×1
- Tee valve ×1
- L-pin ×2
- Pressure relief valve ×1
- Retainer clip ×2
Optional: drain tee valve, check valve. Buy optional parts and hoses separately.
Installation Requirements
- Inlet:Standard angle valve or 1/2" tap
- Drain:Floor drain, waste pipe or wall drain
- Power:10A 3-prong outlet within 1.5m (grounded)
- Water source:Municipal tap within 2m, inlet 5-35°C
- Clearance:Height ≥42cm, width ≥25cm, depth ≥42cm
- Drilling:Countertop hole over 14mm
Note: avoid damp, direct sunlight, extreme cold and heavy oil smoke.
Manual & Video Tutorials
Video tutorials:
