Support

Select your product for user guides, FAQs and troubleshooting

N Series · Premium Hydrogen Water 7 Products
N Series
N9Pro DawnR803
Flagship · 4th-gen hydrogen technology · 7" color display · Full view window
View Knowledge Base
N Series
N9s GlowRT801
Sub-flagship · Hydrogen + boiling · Premium value
View Knowledge Base
N Series
N9Max AuroraRT802
Top tier · Dual hydrogen generation · 1200ppb hydrogen retention
View Knowledge Base
N Series
N7 HermanRT702
Premium · Independent boiling · Hydrogen wellness
View Knowledge Base
N Series
N5 BardR508L
Entry-level · Basic hydrogen · Best value
View Knowledge Base
N Series
N5Pro FranzR602
New · Zinc + Strontium alkaline mineral water · APQ2.0 tech
View Knowledge Base
N Series
N5 WalterR602L
2026 New · APQ2.0 membrane · Strontium & zinc mineral water · 7" touchscreen
View Knowledge Base
G7 Series · All-in-One Flagship 6 Products
G7 Series
G7s VanishRT520
Flagship · Purify + boil · MixHub modular · 32cm depth
View Knowledge Base
G7 Series
G7s PortoRT510
Classic · Purify + boil · Dual waterway alkaline · Tea brewing
View Knowledge Base
G7 Series
G7s DryR520
2026 New · Purify + boil · Modular expansion · Alkaline mineral
View Knowledge Base
G7 Series
G7i PetermannRB501
Ice maker · Crescent ice · Smoothie/sparkle module · Fully washable
View Knowledge Base
G7 Series
G7 HeidelbergR510M
Classic · Alkaline boiling · Tea & wellness
View Knowledge Base
G7 Series
G7c TyrolRB602
Entry-level · Basic purify+boil · Great value
View Knowledge Base
G5 Series · Modular for Family 3 Products
G5 Series
G5 RhineR503M
Basic · Low sodium · Baby formula ready
View Knowledge Base
G5 Series
G5 SeineR502M
Advanced · Ice & cold water · Sparkle module
View Knowledge Base
G5 Series
G5 BlockR321
Modular · 5 interchangeable modules · Compact powerful
View Knowledge Base
G3 Series · Best Value 5 Products
G3 Series
G3Pro HillR320
Best seller · 26cm slim depth · All-rounder · Top choice
View Knowledge Base
G3 Series
G3 WhiteR315
Classic · UV sealed pitcher · Instant heating
View Knowledge Base
G3 Series
G3c IceRB301
Entry-level · Basic filtration · Perfect for rentals
View Knowledge Base
G3 Series
G3Plus KloR320
Upgraded · 2nd-gen UV pitcher · 252mm depth
View Knowledge Base
G3 Series
G3 BrownR332
2026 New · RO reverse osmosis · Alkaline mineral · Instant hot
View Knowledge Base
S Series · Tea & Wellness 3 Products
S Series
S9 TeaRT701M
Flagship tea machine · Strontium alkaline · Brew + boil · Living room tea station
View Knowledge Base
S Series
S5 FlowRT508M
Mid-range tea machine · Strontium mineral · Wellness tea
View Knowledge Base
S Series
S1 SpringHT701
Pour-over · Tea & coffee · Strontium alkaline · Minimalist
View Knowledge Base
H Series · Under-Sink Water 2 Products
H Series
H7 SugarJSC-802L
Under-sink high flow · Alkaline mineral water · 5-year RO
View Knowledge Base
H Series
H7 Sugar SmartJSC-RL802
2026 New · Pipeline connection · AI smart faucet · Real-time TDS · WiFi
View Knowledge Base
M Series · Ultrafiltration 2 Products
M Series
M3Pro LakeU307
Ultrafiltration · No waste water · Retains minerals
View Knowledge Base
M Series
M3 StreamU307
Ultrafiltration · No waste water · Retains minerals · Minimalist Design
View Knowledge Base
Q Series · Countertop Purifier 4 Products
Q Series
Q5 BreezeR315D
Entry-level · Instant hot · Great value
View Knowledge Base
Q Series
Q5Pro RainR320D
Upgraded · Instant hot · Multiple temp settings
View Knowledge Base
Q Series
Q7 BlockR325
Modular · MixHub expansion · 5 temp levels
View Knowledge Base
Q Series
Q9s WaveRT520
2026 New · 3 versions (basic/sparkle/smoothie) · 100°C boil · pH7.6 alkaline
View Knowledge Base
K Series · Smart Coffee 1 Products
K Series
K5 HenonRK502
Capsule coffee machine · 20bar pressure · RO alkaline water · 30s fast brew
View Knowledge Base