Bewinch G7c Tyrol RB602

Suitable Households & Users

Year-round hot/cold families: 5°C icy cold in summer, 98°C boiling in winter — one machine integrates purification, cooling, and heating for the whole family.

Cold-drink / coffee lovers: Carno permanent-magnet circulating instant-cold delivers ice water in 6 minutes; strong cold 5–13°C refreshing, weak cold 13–20°C cool-not-icy — iced Americano and cold-brew tea on demand.

Large families: 5L rear tank + 1.5L removable Tritan antibacterial pitcher for cooking/soup; 9 temp levels and 6 volume levels — grandpa's tea, baby's formula, your coffee, one tap.

Hygiene-conscious users: Dual Helix-UV circulating sterilization + low-temp ice-chamber triple sterilization at 99.99%; hot/cold zoned dual path does not mix — clear temp feedback.

Why Choose G7c Tyrol?

The G7c Tyrol is the upgraded G7 classic — adding an independent cooling water path to the classic instant-heat direct-drink base, the first G-series unit to integrate cold, hot, and purification. RO3.0 reverse osmosis (DuPont, US) filters pH7.6 mineral alkaline water; Grade-1 efficiency at 65% yield; 3-year nationwide warranty incl. 1-year replacement-only.

Brand Background

Bewinch is the premium water purification brand of Lexy Electric Co., Ltd. (SSE-listed), adopting Lexy's award-winning design philosophy and advanced manufacturing and R&D capabilities.

Bewinch has established a global R&D center with nearly 1,000 engineers and designers, a doctoral workstation, and a CNAS-accredited national laboratory, holding nearly 50 authorized water purification patents. It operates 2,600+ chain stores and 1,300+ after-sales centers nationwide.

In 2021, Bewinch was recognized by CCTV as a "Great Nation Brand" — the inventor of countertop purifiers and a premium brand repeatedly ranking #1 across major e-commerce categories.

Product Positioning

The G7c Tyrol is the upgraded G7 classic and Bewinch's first hot/cold dual-zone purifier. It inherits the classic G-series mineral alkaline water, upgrades multi-level instant heat with an independent cooling water path and dedicated ice chamber, integrating purification, cooling, and heating for year-round hot and cold enjoyment.

Scope: Daily home drinking, summer DIY cold drinks, tea/formula, refined wellness, pet water. Water output is pH7.6 mineral alkaline, no scale inhibitors, Grade-1 efficiency.

Bewinch Product Line Overview

Bewinch is Lexy Electric's premium purification brand; current products span four series covering different needs and price points:

As the inventor of countertop purifiers, Bewinch has served millions of families worldwide, with 2,600+ offline stores and 1,300+ after-sales centers nationwide.

Eight Core Selling Points

Core Technology: Carno Permanent-Magnet Circulating Instant-Cold

G7c follows the Carnot principle for fast cooling. The internal compressor uses a permanent-magnet rare-earth rotor to achieve 6-minute cold output — ~500% improvement over Bewinch's first-generation cooling. It supports a wide 5–20°C range, with strong cold (5–13°C) and weak cold (13–20°C) freely switchable for iced or refreshing drinks.

The insulated ice chamber reduces cold loss and compressor cycling frequency. The rear and sides have a rear-equalized airflow ventilation system that avoids heat buildup during long runs, lowering energy use and safety risks. Cooling power is 70W; a full day of cooling uses ~0.5 kWh or less.

Cooling units require ventilation clearance — do not block the rear and side ventilation zones; leave at least 10cm clearance! After first power-on, let the unit stand 2 hours before enabling cooling!

RO3.0 Deep Filtration

Bewinch's RO3.0 premium reverse osmosis media filters to 0.0001 micron, with 5-stage deep purification that effectively removes heavy metals, bacteria, viruses, microbes, nitrates, chloroform, carbon tetrachloride, and more. Hydrom high-flow purification technology boosts purification speed by 30%+.

RA+ Ore Activation

Different ores are forged and modified at high temperature to open internal blind channels, accelerating ore-water interaction and rapidly releasing trace minerals into water, improving quality and taste. Using ore dissolution and ion-exchange adsorption, Bewinch scientifically balances minerals to greatly reduce ion antagonism, ensuring beneficial trace elements release stably in the best ratio.

pH7.6 Mineral Alkaline Water

Five-stage composite filtration produces pH~7.6 mineral alkaline water, clean and sweet like spring water. When brewing tea at high temperature, mineral ions promote polyphenol extraction, making the liquor brighter and smoother — better aligned with Chinese tea tastes.

The G7c's mineral alkaline filter has a theoretical life of 6–8 months; mineral content in the media decreases with filter age, weakening mineralization. We recommend replacing per the unit's life-monitoring reminder.

Dual-Chamber Dual-UV Circulating Sterilization

The body has a built-in purified tank and cold chamber; both have independent spherical Helix sterilization lamps that circulate (on for 1 hour after power-on, off for 30 minutes, on for 30 minutes cycling) at 99.99% sterilization — auto-starting for long-lasting protection. Combined with the ice chamber's low-temp environment, triple sterilization secures drinking water safety.

Hot/Cold Zoned Dual Path

G7c has humanized dual-zone dispensing with isolated hot/cold dual paths, rejecting heat interference from a single mixed path. Whether hot or iced, temp loss is lower. Dual-zone temp control shows hot and cold states in real time — what you see is what you get. The hot path uses high-temp-resistant tubing rated to 100°C; the cold path uses insulated tubing to prevent freezing blockage.

1.5L Removable Tritan Antibacterial Pitcher

The 2025 G7c Tyrol upgrades the purified tank from built-in to a removable Tritan antibacterial pitcher — upgraded material, away from odor, easier to access. All water-contact materials are food-grade Tritan; the pull-out design lifts easily for coffee-machine refill, pet-waterer refill, humidifier refill, cooking/soup, and other large-water needs.

Certifications & Reports

UV sterilization: SGS-CSTC Standards Technical Services (Shanghai), Report SHES210300398471, 99.99% sterilization rate.

Mineral ratio: China Household Electric Appliance Research Institute, Report EWCjs-23-2169-G1.

Tea-polyphenol extraction: CHEARI, Report EWCjs-20-1641.

Filtration efficacy: Jiangsu Provincial Center for Disease Control, Report (Huan Ji) 20200236.

Application Scenarios: Summer DIY Cold Drinks

Cold-pressed juice: Fresh, cooling, refreshing.

Orange iced Americano: Wakes you up; summer must-have.

Honey yuzu tea: Refreshing wellness, sweet-tart.

Coconut iced latte: Rich and refreshing, summer afternoon treat.

Daily Drinking Scenarios

Home drinking: 9 hot/cold levels; grandpa's tea, baby's formula, your coffee — one tap for the whole family.

Kitchen water: 1.5L removable antibacterial pitcher for cooking, soup, washing fruit — good water makes better food.

Humidifier / coffee refill: Purified water is safer; avoids scale and lung-infection risk.

Pet water: Pets have delicate stomachs; clean water matters — warm in winter, iced in summer.

Accessories

The G7c Tyrol is an all-in-one hot/cold purifier; the host integrates purification, cooling, and instant heat — no external expansion modules.

Cooling units have ventilation zones on the rear and sides — do not block; leave at least 10cm clearance. Use Bewinch original filters; non-original filters may not be recognized or reset.

Core Parameters

Filter Information & Cost

Actual filter life is not fixed; it depends on your home water quality, usage, working pressure, inlet temperature, and power-on hours. The panel has smart filter-replacement reminders.

Energy & Environment

The cooling module runs intermittently, only starting when the cold chamber drops — daily综合 use is economical. Leave at least 10cm ventilation around the rear and sides to avoid heat buildup affecting cooling efficiency and life.

Unboxing & Package Contents

After unboxing, check the accessory list and inspect the unit for shipping damage. Remove protective film from the raw tank, pitcher, etc.

This is a compressor-cooling unit; after first power-on, let it stand ~2 hours before enabling cooling — hot water can still be dispensed during standing. Place on a stable ventilated countertop, leave at least 10cm clearance around rear and sides, away from direct sun and heaters.

New-Unit Flushing Guide

Before first use, follow these steps to activate filters and clean lines. ~30–40 minutes total.

Step 1: Unbox & Air Out

Unbox, open the purified-tank lid, and air in a cool ventilated place for 12–24 hours.

Step 2: Power On & Purify

Fill the raw tank, plug in; purification starts. Wait ~10 minutes until the purified-water light goes out.

Step 3: Ambient Drain (repeat 3–5 times)

Place a heat-resistant container (>3.5L) under the spout; long-press "Dispense/Stop" ~5 seconds; the green dispense light comes on and drain starts; auto-stops when done.

Step 4: 45°C Warm Flush (repeat 1–2 times)

After purification, tap the screen "45°C" icon, press "Dispense/Stop"; wait for dispensing to end.

Step 5: 98°C Hot Flush (repeat 1–2 times)

After purification, tap the screen "98°C" icon, press "Dispense/Stop"; wait for dispensing to end.

Step 6: Cold-Water Flush (repeat 1–2 times)

After purification, long-press "Cooling Switch" 3 seconds to enable cooling; wait for the ice chamber to fill; press "Cold/Stop"; wait for dispensing to end — flushing complete.

Tips: ① The unit and filters may carry slight factory odor — complete flushing; more flushing = better taste. ② Adjust airing time based on actual conditions. ③ After moving the unit, let it stand 2 hours before enabling cooling; hot water can be used during standing.

First Cooling Activation

2 hours after power-on, when the raw tank has water and the purified-water light shows at least one bar, enable cooling. Long-press "Cooling Switch" 3 seconds until a beep; the icon lights and cooling mode starts; the cold chamber begins filling.

After first power-on, let it stand 2 hours before enabling cooling! Lubricant in lines blocks refrigerant flow and affects compressor operation. Cold-start cooling takes ~5–20 minutes, depending on ambient conditions.

Dispensing: Ambient / Hot Water

1. Tap the volume icon to select the desired volume level.

2. Tap the temperature icon to select the desired temp (ambient / 45 / 55 / 65 / 75 / 85 / 98°C).

3. Press "Dispense/Stop" to start; the dispense light shows blue for ambient, red for hot.

4. Auto-stops at the set volume; press again to stop manually.

Ice-Water Dispensing

1. Long-press "Cooling Switch" 3 seconds until a beep; icon lights; cooling mode starts; cold chamber begins filling.

2. Long-press 3 seconds the "Weak Cold" or "Strong Cold" icon to switch cold level (strong 5–13°C, weak 13–20°C).

3. Wait for the cold-chamber refill light to go out — filling complete.

4. When the cooling icon lights and the cold chamber reaches the right temp, press "Cold/Stop" to dispense cold water.

Cold-Chamber Drain

Long-press "Cold/Stop" 5 seconds until a beep; enters cold-chamber drain mode; the green drain light comes on; water exits from the right spout. Tap "Cold/Stop" mid-cycle to stop. When flow stops, drain ends and cooling mode turns off.

If long no-cold use or cooling is off, we recommend draining the cold chamber to avoid standing cold water.

Smart Features: Smart Child Lock

Long-press child lock 5 seconds until a beep; "Lo"/"ULo" briefly shows at the raw-TDS position and the child-lock icon appears/disappears; release to toggle. When on, each dispense requires unlocking first; within 10 seconds of unlock you can dispense, then it auto-relocks. If you operate while locked, the child-lock icon flashes twice and no water dispenses. Child lock defaults off after first power-on or power reboot.

Eco Mode

After 5 minutes idle, the display dims; tap any key to wake it for normal use.

Dispense Light Indicators

During dispensing, ambient/cold shows blue, hot shows red; when dispensing stops, the light turns off. During drain, the light shows green.

999 Alarm

When raw TDS exceeds 999, raw TDS shows 999, the buzzer sounds, and the raw-shortage light comes on. Long-press the "75°C" temp icon 5 seconds to cancel the alarm; long-press again to restore. At the alarm screen, tap any key to exit.

Causes of 999: ① Long no waste-water drain; ② local water poor. If you do not cancel the alarm and do not replace with compliant raw water, next purification will alarm again.

Non-Plumbed Use

Equipped with a 5L large tank, freely movable and placeable anywhere suitable; the large tank lasts a family of 3–4 a day, so refilling is not frequent. Suitable for rentals, living rooms, bedrooms. Rear-tank design suits deeper counters. The 2025 purified tank upgrades to a removable Tritan antibacterial pitcher — upgraded material, easier access.

Temp Levels & Hot/Cold Modes

Cold-water dispensing: Long-press "Cooling Switch" 3 seconds to enable; long-press "Weak/Strong Cold" to switch levels. After the cold-chamber refill light goes out, press "Cold/Stop" for cold water; max per dispense ~500mL. If the cold-chamber light flashes, wait for refill.

New units default cooling off; first enable defaults to "Strong Cold"; cold-start ~5 minutes. If long no-cold use or cooling off, we recommend long-pressing "Cold/Stop" 5 seconds to drain the ice chamber.

Filter Structure & Life

The G7c uses three independent filters; when one reaches end of life, replace only that one. The panel has smart filter-replacement reminders; when the life indicator shows 0 bars and the edge white frame flashes, it is time to replace.

The G7c bundle includes 3 spare #1 and #3 filters each, covering ~3 years. Daily filter cost can be as low as ~0.64 RMB/day.

Filter Replacement & Reset: Spin ID感应 Reset

When filter life shows empty-bar flashing with beeps, replace. Example with #1:

1. Per markings, turn from "Lock" to "Unlock" and pull out the old filter; within 30 seconds the screen shows L01 (L02 for #2, L03 for #3) and beeps.

2. Insert the new filter; per markings turn from "Unlock" to "Lock"; within 30 seconds L01 disappears with a beep, and empty bars become full — replacement complete.

Notes

1. If the filter indicator does not change within 30 seconds after twisting, pull out and re-seat; try several times until auto-reset.

2. Actual filter life depends on post-activation power-on hours, local water quality, and dispensed volume. After installing a new filter, drain cold water 3 times per the new-unit flushing method to fully wet it.

3. Each filter chip resets only once; wait for the life-monitoring prompt before resetting, and carefully match the filter to reset.

Use Bewinch original filters; non-original accessories may cause substandard water quality or malfunction, and may not be recognized/reset.

Daily Cleaning: Raw Tank

The 5L rear raw tank is quick-release; we recommend cleaning every 1–2 weeks. Remove the tank, rinse inner walls with clean water, wipe with a soft cloth; avoid hard brushes that scratch the tank. Reinstall after cleaning.

Purified Tank (Removable Antibacterial Pitcher)

The 1.5L removable Tritan antibacterial pitcher is pull-out; we recommend opening and cleaning every 1–2 months. Remove the pitcher, rinse with clean water, wipe inner walls with a soft cloth. The bottom Helix UV lamp auto-circulates for long-lasting sterilization.

Ice Chamber Care

If long no-cold use or cooling off, drain the cold chamber to avoid standing cold water. Long-press "Cold/Stop" 5 seconds to enter cold-chamber drain mode; water exits the right spout; when drain ends, cooling mode turns off automatically.

Body Care

Wolf ash gray body; wipe daily with a soft dry cloth; avoid corrosive cleaners or hard pads. Cooling units have a ventilation system on the rear and sides — do not block; leave 10cm clearance.

Waste Water

Waste Ratio & Treatment

G7c Tyrol is Grade-1 efficiency at 65% purified yield. The remaining water in the raw tank is not true "waste" — it is water used to flush impurities off filters, helping maintain filter life. When the unit prompts raw-water replacement, pour out waste and replace all raw water before continuing.

Waste water is not drinkable, but can be reused for cleaning and watering — no waste.

Deep Cleaning & Descaling

Regular Cleaning

Raw tank: Every 1–2 weeks, remove, rinse inner walls, wipe with soft cloth; avoid hard brushes.

Pitcher: Every 1–2 months, remove and rinse inner surface; the bottom Helix-UV lamp auto-circulates; we recommend not powering off.

Ice chamber: If long no-cold use or cooling off, long-press "Cold/Stop" 5 seconds to drain the ice chamber to avoid standing cold water.

Line Descaling

In hard-water regions, lines may scale over time and affect taste. Use citric acid descaler: per 4L water, add ~6.5g citric acid, stir to dissolve, pour into the raw tank; after purification completes, drain; then fill with municipal tap water, purify, and drain; repeat 3 times.

Wipe the body with a soft dry cloth; avoid corrosive cleaners; do not block or dust the cooling ventilation zones.

Cooling Questions

Cooling weak / ice water not cold enough?

Cooling performance is affected by:

① Cold-start time: Cooling cold-start takes ~5 minutes; because of the compressor, first cold-start is longer, ~20 minutes, depending on ambient.

② Ventilation clearance: Cooling units need ventilation — do not block rear/side zones; leave 10cm.

③ Standing after moving: After moving, let stand 2 hours before enabling cooling; lubricant in lines blocks refrigerant flow.

④ Level selection: Strong cold 5–13°C, weak cold 13–20°C — confirm you selected the right level.

Cold-chamber refill light flashing, no cold water?

After cooling is on, when the cold-chamber volume is less than the selected fixed volume, tapping "Cold/Stop" dispenses no water; the cold-chamber refill light flashes 5 times — please wait and retry later. Max per cold dispense is 500mL; if no water after selecting a volume, the cold chamber is low — wait for refill.

Does cooling use much power?

Cooling module is 70W, cyclic start; 24h on uses ~0.2 kWh/day. Standby 2W, purification 30W, max heat 2200W (instant, short heating). Combined monthly use is ~7 kWh/month, actual consumption varies.

Water Quality Questions

White foam in the water?

White foam is normal — fine bubbles that disappear on standing; safe to drink. Two causes:

① Pressure change: During purification, pressure pushes water through the membrane; some air dissolves under pressure. At dispensing, pressure drops and dissolved air comes out as fine bubbles.

② Temperature change: Higher temp = higher air solubility. As hot water cools, air solubility drops and bubbles come out naturally.

What is pH7.6 mineral alkaline water?

G7c Tyrol uses RO3.0 reverse osmosis plus a mineral alkaline composite filter; five-stage composite filtration produces pH~7.6 mineral alkaline water, clean and sweet like spring water, with beneficial minerals. Brewing tea with mineral alkaline water extracts more tea polyphenols, making the liquor brighter and smoother.

Mineral ions make water weakly alkaline; this is for drinking-taste improvement only and cannot change the body's acid-base balance.

Operation Questions

How to use child lock?

Long-press "Child Lock" 5 seconds until a beep; "Lo"/"ULo" briefly shows at raw-TDS and the child-lock icon appears/disappears — toggle. When on, no dispensing; short-press child lock once for single-dispense unlock; 10 seconds idle re-locks.

How to turn off the 999 alarm beep?

When raw TDS reaches 999, the unit beeps and prompts water change. If you do not want the beep, long-press the "75°C" temp icon 5 seconds to toggle. But high raw TDS accelerates filter wear — if prompted, replace raw water promptly.

Use Questions

What water can go in the tank?

We recommend municipal tap water (5–35°C) or purified water. Never pour hot water, ice water, or ice cubes (may deform the tank). Never pour sewage, beverages, or non-tap/purified water — it severely shortens filter life, clogs lines/filters, or causes mold/odor.

Filter Questions

How often should filters be replaced?

#1 PP composite and #3 mineral composite every ~6–8 months; #2 RO membrane every ~2–3 years. Actual life depends on post-activation power-on hours, local TDS, and daily dispensed volume; the unit smart-prompts.

What happens if I don't replace filters on time?

Filtration weakens with use; harmful impurities on the membrane approach saturation, reducing purification capacity. The unit alarms when due; delayed replacement may let bacterial impurities on the membrane enter drinking water (secondary contamination) and increase clogging risk.

Why does purified TDS temporarily rise after a new filter?

New filter interfaces have food-grade lubricant; new activated-carbon filters release a small amount of carbon powder on first use, causing temporary TDS rise — normal. After 2–3 purification batches, values return to normal.

After-Sales Questions

How long is the G7c warranty?

G7c Tyrol enjoys 3-year nationwide warranty; quality issues within 3 years are repaired free. It also includes 1-year replacement-only — within 1 year, non-human quality problems are resolved by direct replacement, no repair. For support, contact the store where you purchased.

Is first on-site installation needed? Is it charged?

G7c is a non-plumbed countertop purifier — plug in and add water; no professional installation. If you want first on-site commissioning, book via the Bewinch WeChat mini-program; first on-site installation is free (including accessories and drilling, except natural marble countertops).

Cooling Function

What is 6-min instant cold and two cold levels?

G7c Tyrol focuses on 6-min instant cold, offering two cold levels for fast refreshing drinking; cooling time extends at high room temp.

How to activate cooling on first use?

On first use or after draining cold water, place a container >1.5L under the spout, long-press "Cold/Stop" ~5 seconds; the light ring flashes; when cold water flows it auto-stops — activation done. Flush 1–2 more times.

How does dual-UV sterilization work?

G7c has a dual-UV system that UV-sterilizes the purified tank and lines. UV lamps use smart sensing — not continuously on; after power reboot, they light up after 30 seconds, which is normal.

Use & Care

Why is hot flow slower than ambient?

Based on the specific-heat formula: higher temperature needs more energy; at max power the unit reduces flow to reach target temperature — normal energy conservation.

Why doesn't it boil to 100°C?

Boiling in a closed structure creates excessive steam pressure, so heating is controlled between 90–100°C; output meets direct-drink standard.

How to flush before first use?

Unbox and air 12–24 hours; purify; ambient drain 3–5 times; then 45°C flush 1–2 times and 98°C flush 1–2 times.

How to place a cooling unit?

Place on a stable dry countertop, away from direct sun and humidity; do not block within 10cm of the rear exhaust and left intake to ensure cooling performance.

Why does the unit produce waste water?

Waste water is concentrated water used to flush RO membrane impurities; pure-to-waste ratio is about 3:1; not drinkable but can be reused.

Do filters have a shelf life?

5 years; store unopened in a cool place.

No water dispensing?

Symptom: Press dispense but no water or slow flow.

Cause: Raw tank empty; purified tank not full; filter clogged; child lock on; cold-chamber refill light flashing (when taking cold water).

Solution: ① Check raw-tank level; add water. ② Wait for purification. ③ Check filter life; replace if due. ④ Unlock child lock first. ⑤ If taking cold water and the refill light flashes, wait for cold-chamber refill. If still no water, contact the store where you purchased.

Cooling not working / ice water not cold?

Symptom: After enabling cooling, ice-water temp is high or the cooling light does not light.

Cause: Cooling not enabled; cold-start insufficient; ventilation blocked; not standing after moving; purified water insufficient.

Solution: ① Long-press "Cooling Switch" 3 seconds to confirm cooling is on. ② First cold-start takes ~5–20 minutes — be patient. ③ Check rear/side ventilation clearance; leave 10cm. ④ After moving, stand 2 hours before cooling. ⑤ Confirm purified-water light shows at least one bar. If still not cooling, contact the store where you purchased.

Water leaking?

Symptom: Pooled water under or around the unit.

Cause: Raw/purified tank not installed; tank seal aged/moved; drip tray overflowing; cold-chamber drain plug not reinstalled.

Solution: ① Reinstall raw and purified tanks, ensure locked. ② Check tank seals. ③ Empty the drip tray promptly. ④ After cold-chamber drain, confirm the white drain plug is reinstalled. If still leaking, cut power immediately and contact the store where you purchased — do not disassemble yourself.

Heating not hot / temp below set?

Symptom: Set high temp but output is cool, or heating slows.

Cause: Continuous heavy dispensing let the heating chamber recover; filter clogged causing too-fast flow; unit just powered on and not preheated.

Solution: ① After continuous dispensing, wait 3–5 minutes for the heating chamber to recover. ② Check filter life; replace if due. ③ On first power-on, dispense a cup to preheat lines. If still abnormal, contact the store where you purchased.

Off-taste / odor in output?

Symptom: Plastic taste, disinfectant taste, or other odor.

Cause: New unit not fully flushed; filter due; tanks long-uncleaned; raw water quality worsened.

Solution: ① Complete full new-unit flushing (cold drain 3–5 + 45°C flush 1–2 + 98°C flush 1–2 + cold flush 1–2). ② Check filter life; replace if due. ③ Clean raw and purified tanks. ④ If raw water suddenly worsened, replace all raw water first.

Noise / abnormal sound?

Symptom: Noticeable noise during purification, cooling, or heating.

Cause: Raw-tank empty causing dry-running; unit unsteady; normal compressor sound (slight running sound is normal); no ventilation clearance.

Solution: ① Check raw-tank level; add water. ② Adjust placement to a level countertop. ③ Slight pump/compressor/heating sounds are normal (G7c runs ~49dB). ④ Ensure rear/side ventilation clearance. If明显 abnormal noise or vibration, contact the store where you purchased.

Prompts filter replacement but just replaced?

Symptom: After installing a new filter, the screen still prompts end-of-life or the indicator does not refill.

Cause: Filter not seated; Spin ID感应 contact poor; non-original filter; chip-recognition wait time insufficient.

Solution: ① Remove and reinstall the new filter, ensure twisting from Unlock to Lock. ② After replacement, wait 1 minute for chip recognition; do not twist the filter during this. ③ Use Bewinch original filters; non-original ones may not be recognized. If no response after 2 minutes, power off and retry or contact the store where you purchased.

Raw TDS shows 999 and alarm?

Symptom: Raw TDS shows 999, buzzer sounds, raw-shortage light on.

Cause: Local water poor or raw water not changed timely. Even after changing water, if purification hasn't run, it still shows 999.

Solution: ① Replace all raw water. ② After changing, dispense so the unit purifies; the raw probe detects new water quality and TDS drops. ③ If hard water cannot be changed, long-press the "75°C" temp icon 5 seconds to cancel the alarm; long-press again to restore.

Fault light on after long non-use?

Symptom: After long non-use, the screen fault light comes on.

Cause: After long standing, residual water quality in lines changes — a normal reminder.

Solution: No need to worry; just press "Dispense/Stop" to dispense, or run one drain cycle to resume. After long non-use, run a full drain flush before reuse. If idle over 72 hours, after re-enabling, drain all internal water, replace raw water, purify full, then drain — repeat 3 times.

New filter packaging swollen?

Symptom: New filter outer heat-seal is swollen/bulging.

Cause: Filters undergo air-tightness testing and are heat-sealed under pressure to preserve condition and filtration speed.

Solution: Normal; no need to worry. Bewinch uses double heat-sealed packaging; as long as the seal is intact, it is safe to use.

White scale on raw-tank inner wall?

Symptom: White powdery crystals form on the raw-tank inner wall over time.

Cause: Regional water hardness causes scale on long use.

Solution: ① Take a cup of ~65°C hot water, add 5–10g food-grade citric acid, stir to dissolve. ② Fill the raw tank, pour in the citric acid solution. ③ Soak 30–60 minutes; wipe with a clean cotton cloth until scale detaches. ④ Pour out and rinse thoroughly.

Screen dark / touch unresponsive?

Symptom: Screen black or touch unresponsive.

Cause: Power not connected; child lock/lock screen not unlocked; temporary system lag.

Solution: ① Check the power plug and whether the outlet has power. ② If the screen shows lock, slide to unlock. ③ Long-press the power key 10 seconds to restart. If the screen still dark or touch abnormal, contact the store where you purchased.

Tank turning green / algae?

Symptom: Green algae on raw or purified tank inner walls.

Cause: Invisible green-algae spores float in air, enter water, and grow in bright places, forming green algae (moss).

Solution: ① Move the unit to a backlit area. ② Soak and clean the tank with citric acid solution. ③ Periodically (every 2–3 months) clean the tank and keep the environment tidy.

E01 fault code?

Symptom: Screen shows E01; unit stops dispensing and purifying.

Cause: Inlet water-temp sensor abnormal; often in winter when ambient is too low and the sensor detects ~0°C, triggering self-protection.

Solution: Move the unit to a warm room for 1–2 hours; auto-clears when the sensor recovers. If it persists in a warm environment, the sensor or control chip may be faulty — contact official after-sales.

E02 when dispensing hot water?

Symptom: Screen shows E02 when dispensing hot water.

Cause: Inlet temp sensor open (detected 100°C), or outlet NTC cracked with moisture ingress.

Solution: Power off/restart to see if it recovers; if recurring, the outlet NTC may have a moisture crack — contact official after-sales for replacement or repair.

Outlet temp sensor abnormal (E03/E04)?

Symptom: Screen shows E03 or E04.

Cause: E03 = outlet temp sensor short (detected 0°C); E04 = outlet temp sensor open (detected 120°C).

Solution: Auto-clears after the fault is fixed; if persistent, contact official after-sales to inspect the outlet temp sensor.

E11 heating fault code?

Symptom: Screen shows E11.

Cause: Heating fault: after 20 seconds, still not half target temp.

Solution: Power off to clear; check whether raw-water temp is too low. If recurring, contact official after-sales to inspect the heating system.

H01 prompt?

Symptom: Screen shows H01.

Cause: ≥3 days without hot-water dispense; system reminds to drain.

Solution: Press the panel "Help" key to enter "Smart Functions", select "Drain", long-press "Dispense/Stop" 5 seconds to drain.

New screen shows 0403, no purification?

Symptom: New screen shows raw 04 / purified 03, unit not purifying.

Cause: Production-line default; before first water-run, new units default to raw 04 / purified 03 — not a fault, just no water has actually run through lines yet.

Solution: ① If the raw-water-change light is on with 0403: check whether the raw-tank float is missing; reseat the tank several times. ② If the raw-change light is off but 0403 persists: may be booster-pump or waste-solenoid fault — contact official after-sales.

Slow / low-volume dispensing?

Symptom: Output noticeably reduced or dispensing interrupted.

Cause: Filter beyond life or clogged; raw tank empty; purified flow very low.

Solution: ① Replace the filter. ② Add standard municipal tap water. ③ If slow persists after filter replacement, may be diaphragm/booster-pump fault — contact official after-sales.

Tank has water but shows shortage / raw replacement?

Symptom: Raw tank has water but the unit still prompts raw replacement or shows shortage.

Cause: ① Tank float not seated or weak magnetism. ② Poor tank contact. ③ TDS 999 alarm.

Solution: ① Fill the tank to max, check the float is seated and floats in full water. ② Reseat the tank. ③ At TDS 999, after changing water, dispense so the unit purifies; the raw probe detects new water quality and TDS drops.

Steam / splatter when dispensing hot water?

Symptom: Steam or hot-water splatter when dispensing high-temperature water.

Cause: At high altitude, boiling point drops; large steam volume in the heating tube exits with the water.

Solution: In high-altitude areas, beware of hot splashing on first use; hold the container close to the spout. Some high-altitude areas may not be able to use the max-temperature level normally.

Ambient no water, 45°C dispenses scalding?

Symptom: Ambient level no water, but 45°C level dispenses scalding water.

Cause: Temp sensor or heating-control system abnormal.

Solution: This is a quality issue — contact the store where you purchased for replacement or repair.

Raw tank leaking?

Symptom: Water seeping from the raw-tank bottom.

Cause: Raw-tank bottom valve loose or not seated.

Solution: Reinstall the bottom valve, ensure tight. Contact the store where you purchased for an operation video.

Leak / noise after new filter install?

Symptom: Leak and noise after filter replacement/installation.

Cause: Filter not twisted tight or seated; using an old filter may cause poor sealing.

Solution: Re-tighten the filter, ensure seated. We recommend using a new filter; old filters, while bars may recover, have degraded purification efficiency and speed.

Continuous beeping during dispensing?

Symptom: Screen normal but unit beeps continuously during dispensing.

Cause: Heating element or diaphragm pump issue.

Solution: Contact official after-sales to inspect the heating element or diaphragm pump.

Display abnormal?

Symptom: Display abnormal — temp icons flashing, screen black, etc.

Cause: Display control module abnormal.

Solution: Contact official after-sales to replace the display assembly.

Cold/ice module light ring not on?

Symptom: Ice-water or ice-module light ring not lighting.

Cause: If no operation for over 1 minute, the light ring auto-off enters eco mode.

Solution: Tap the panel's "Cold/Stop" touch button to wake it.

Cannot take cold water?

Symptom: Tap the cold-water key but no flow.

Cause: ① Unit power switch off. ② Cooling module running to lower temp. ③ Ice-water chamber empty. ④ Purified-tank level below one bar.

Solution: ① Turn on the unit power switch. ② Wait 10 minutes then retry. ③ Wait 5 minutes for refill then retry. ④ Wait until purified-tank level reaches one bar to auto-fill the cold tank.

TDS still 999 after water change?

Symptom: New unit shows 999 for days; repeated water changes and drains don't help.

Cause: TDS probe scaled.

Solution: For a new unit, contact after-sales for exchange, or contact the store where you purchased for inspection.

Raw TDS lower than purified TDS?

Symptom: Raw TDS is lower than purified TDS.

Cause: ① You poured purified water into the raw tank, so raw TDS is naturally low. ② New unit not fully flushed; internal lines not clean. ③ When raw water is too pure, RO produces little waste, flushing the purified probe less.

Solution: ① Use municipal tap water as raw. ② Complete full new-unit flushing. ③ Use higher-TDS tap water for a week; raw value will exceed purified value — normal, no impact.

Strong odor on new unit?

Symptom: Despite airing and repeated boiling, the new unit still smells strongly.

Cause: New-unit filters and lines may carry slight odor.

Solution: Open the top cover, air the purified tank for 24 hours. If odor persists, brew citric acid and pour it in to resolve.

Air-trapping leak after moving tank during purification?

Symptom: After moving raw/purified tanks during purification, air trapping and leaks occur.

Cause: Moving tanks while purifying lets air into the water path.

Solution: Do not move raw/purified tanks while purifying. Wait until purification completes or power off (and until water-change prompt) before moving tanks.

Insects entering the unit?

Symptom: Insects found inside or at the bottom of the unit.

Cause: The base has drainage holes (to prevent internal leakage safety risks); in insect-heavy environments they may enter.

Solution: ① Place the unit in a clean, ventilated, dry area; clean regularly. ② Place 1–2 non-toxic insect-repellent sachets around each of the four feet, flat and stable. Internal water path is fully sealed and does not affect water quality.

Spout dripping?

Symptom: After dispensing, the spout continues to drip.

Cause: Foreign matter stuck in the outlet valve; residual line water; steam condensation after heating.

Solution: ① A few drips are normal residual line water. ② If continuous heavy dripping, check for blockage at the spout. ③ If unresolved, contact the store where you purchased.

Error Code Quick Reference

Helpful Tips & Self-Service Methods

Slow/no/intermittent purification — suspected "air trapping"

Symptom: Slow purification, no flow, or intermittent dispensing — suspected air trapping.

Solution: ① Power on and wait for purification to start (pulsing "thump-thump" sound); after purification completes, open the top cover and pull out a filter. ② Use a chopstick to gently poke the holes at the filter bottom to release pressure/air (note: if the chopstick meets resistance, air trapping is confirmed; water may spray from the filter bottom — never point the bottom toward your face). ③ Repeat for each filter, then screw filters back, wipe the table, and close the cover.

Off-odor / plastic taste after new unit or water change

Symptom: Off-odor or plastic taste persists despite repeated flushing.

Solution: ① Open the top cover and purified-tank lid, air for 24 hours. ② If odor remains, brew edible-grade citric acid, pour into the purified tank to soak, then drain and flush 2–3 times. ③ Ensure you complete the full new-unit flushing (cold drain 3–5 + warm flush 1–2).

Spout drips a few drops after removing the cup

Symptom: Spout drips a few drops after the cup is removed.

Solution: On a new unit, dripping is usually residual carbon powder or debris in the water path; drain a few more times (3–5) to normalize. If dripping continues after a period, contact the store where you purchased.

White floating particles in dispensed water

Symptom: White floating particles in dispensed water.

Solution: On a new unit or after a filter change, residual food-grade lubricant in lines may flow out — normal. After a few more drains (5–10 cups), particles disappear naturally. Harmless; safe to drink.

Screen numbers jumping, touch unreliable

Symptom: Screen numbers jumping, touch unreliable, intermittent.

Solution: ① First wipe water off the screen with a dry cloth — capacitive touch triggers误动作 when wet. ② Check for unstable voltage; try a dedicated outlet. ③ If the screen still frequently jumps/flashes, the touch-film assembly may be faulty — contact after-sales.

Press dispense but no flow, display normal

Symptom: Press dispense but no water; display looks normal.

Solution: ① Check the top cover is pressed down firmly (an unseated cover triggers safety lockout). ② Power off for 1 minute, then restart. ③ Confirm the raw tank has water and the float floats normally. ④ If none work, the diaphragm pump may be a hardware fault — contact after-sales.

Does the purified tank need regular cleaning?

Symptom: Does the purified tank need regular cleaning? How?

Solution: We recommend every 2–3 months: ① Remove the raw tank; open the top cover and purified-tank lid. ② Long-press "Dispense/Stop" 5 seconds to drain; auto-stops when empty. ③ Wipe inner walls with a clean lint-free non-woven cloth. ④ Refill the raw tank and wait for auto-purification. ⑤ Long-press to drain 2–3 more times.

Intermittent hot flow with steam

Symptom: Intermittent hot flow with accompanying steam.

Solution: With swirl-flow instant-heat technology, water passes through the heating tube and instantly heats to near 100°C, generating large steam — the flow is finer than ambient and may fluctuate. Normal. In high-altitude areas, lower boiling point causes similar effects; try 85°C.

Insects found at bottom/around the unit

Symptom: Insects found at the bottom or around the unit.

Solution: The base has drainage holes for safety; in insect-heavy environments they may enter. ① Place the unit in a clean, ventilated, dry area; clean regularly. ② Place 1–2 non-toxic insect-repellent sachets around each of the four feet. Internal water path is fully sealed and does not affect water quality.

Plastic taste after flushing — deep deodorizing

Symptom: Plastic taste remains after new-unit flushing; how to deeply deodorize?

Solution: New-unit water-contact plastic parts are factory deodorized, but sealed packaging may leave a slight plastic taste — normal. Standard method: air the purified tank for 12–24 hours, then complete flushing. If odor remains, use the "dish-soap method": dilute food-grade dish soap, pour into the purified tank and circulate/flush, then rinse repeatedly with clean water 3–5 times. See official video tutorial.

White scale/crystals on raw-tank inner wall

Symptom: White scale/crystals on the raw-tank inner wall.

Solution: After long use, white powdery scale may appear — normal. Descaling: ① Take a cup of ~65°C hot water, add 5–10g food-grade citric acid, stir to dissolve. ② Fill the raw tank, pour in the citric acid solution. ③ Soak 30–60 minutes. ④ Wipe with a clean cotton cloth until scale detaches. ⑤ Pour out and rinse thoroughly.

New filter outer packaging swollen

Symptom: Newly received filter outer packaging is swollen/bulging.

Solution: This is normal. Filters undergo air-tightness testing before leaving the factory and are heat-sealed under pressure to preserve condition and filtration — hence the packaging may bulge. As long as the seal is intact, it is safe. Bewinch uses double heat-sealed packaging to protect filters during shipping.

Loud purification noise on first use

Symptom: On first use, purification sound is very loud.

Solution: This is normal. New-unit filters, booster pump, and internal lines contain lots of air; the pump compresses air and produces louder noise. After repeated purify-drain cycles fully wet internal lines, noise gradually decreases. If still loud, check the unit sits on a flat surface; a soft flat pad underneath reduces resonance.

Black powder in raw/purified tank on first water run

Symptom: Black powder appears in the raw or purified tank on first water run.

Solution: This is normal. Activated-carbon filters are sintered from carbon powder plus food-grade binder; new filters release a small amount of carbon powder on first use — non-toxic. For black powder in the raw tank, flush the new unit 3–5 times. In the purified tank, rinse with tap water, wipe with a clean cloth, then drain-flush a few times.

Cloudy water with green/brown suspended matter

Symptom: Water in the raw tank looks cloudy with green or brown suspended matter.

Solution: Usually algae spores or pipe sediment from aging tap-water networks, more noticeable in summer. The raw tank holds unfiltered tap water; cloudiness does not affect output — after RO membrane filtration (0.0001 micron), microbes, bacteria, and impurities are all removed, and output is safe for direct drinking. Clean the raw tank regularly.

Water leaking from bottom/around the unit

Symptom: Water leaking from the bottom or around the unit.

Solution: ① Immediately close the inlet valve (if any), stop water supply, and cut power. ② Self-check: check for spills, and whether the raw tank exceeds MAX. ③ Open the top cover, check the three filters are seated; remove and reseat each. ④ Wipe water off the table and unit bottom, then power on and observe. If leaking recurs, contact the store where you purchased.

What is TDS?

Symptom: What is TDS? Why do TDS numbers differ each time?

Solution: TDS (total dissolved solids) is the total of dissolved substances in water; higher numbers mean more minerals and impurities. TDS is determined by the raw water you add, not a fixed value. Internal pipes and filters retain some old water; after mixing with new water, the reading may be slightly higher than tap water. After changing raw water, dispense a cup so the unit purifies — the TDS probe updates to the new water quality.

Raw-tank leftover water getting more concentrated — what's "waste water"?

Symptom: Raw-tank leftover water gets more concentrated — what is waste water about?

Solution: RO membrane precision reaches 0.1 nanometer; to avoid impurity buildup clogging membrane pores, some water flushes the membrane surface — this flush water returns to the raw tank as "waste". Waste water is only slightly higher in salt than tap water, not sewage. Pour out all leftover raw water and refill fresh each time; do not reuse waste water.

Fixed-volume dispensing inaccurate

Symptom: Fixed-volume dispensing is inaccurate; measuring cup reads slightly less or more.

Solution: Residual water in the unit's pipes means fixed-volume dispensing has some normal error. Hot-water volume error may be slightly larger because flow speed changes with temperature. We recommend using an accurately marked measuring cup/bottle — within normal error range.

Vertical line/mark on the unit shell

Symptom: A vertical line/mark on the unit shell.

Solution: This is a natural weld line formed when plastic fuses during injection molding — an industry-wide phenomenon that does not affect use or appearance. We continuously improve the process to minimize weld lines.

How is filter-life indicator calculated?

Symptom: How is the filter-life indicator calculated? Must I replace when due?

Solution: Filter life is computed from three dimensions: ① Power-on time (like a food shelf life — decays over time even unused after wetting); ② Raw TDS change (poorer water = faster consumption); ③ Cumulative dispensed volume (more dispensing = faster consumption). The life reminder is a suggested cycle, not a hard deadline, but do not wait until the filter is fully clogged — otherwise the booster pump may overload or pipes may rupture.

How to Distinguish G-Series Models?

The G7 series is Bewinch's classic G line; all three use pH7.6 mineral alkaline water:

G7 Heidelberg: G7 classic base, waterfall screen, 7 variable temps, 6 fixed volumes, high value — for basic needs.

G7s Porto: G7 stewing upgrade, adds purify-brew mode; one-tap tea, constant-temp brewing, variable-freq gentle/strong — for wellness tea lovers.

G7c Tyrol: G7 hot/cold dual path, Carno permanent-magnet instant-cold at 6 minutes, upgraded dual UV lamps — year-round hot and cold.

This page showcases G7c Tyrol; please distinguish the model when purchasing.

G7c vs G3 Series

G7c outperforms G3 in water quality, filtration, cooling, instant heat, water path, efficiency, and after-sales. G7c suits users wanting hot/cold dual drinking and larger families; G3 suits basic purification needs on a budget.

G7c vs N9Pro Dawn

N9Pro is the N-series flagship focused on hydrogen-water experience, upgraded in filtration, instant heat, interaction, tanks, installation, and after-sales. G7c focuses on hot/cold dual-path experience for users wanting year-round hot and cold drinking.

How to Choose Among the Four G7 Models? (G7s / G7i / G7 / G7c)

The G7 series is Bewinch's classic countertop line; all output pH7.6 mineral alkaline water and enjoy 3-year nationwide warranty (incl. 1-year replacement). Key differences:

Buying advice: For the classic G7 experience plus 6-minute instant ice water, choose G7c Tyrol. For classic instant-heat direct drinking only, choose G7 Heidelberg. For home crescent ice and near-0°C ice-point water, choose G7i Petermann. For modular expansion and wellness brewing, choose G7s Wanxiang.

After-Sales Policy

As the inventor of countertop purifiers, Bewinch is a premium brand repeatedly ranking #1 across major e-commerce categories. Within 1 year, any issue is resolved by direct new-unit replacement; years 2–3 are covered by nationwide free repair — 3-year total warranty.

Contact the Store Where You Purchased

National Service Hotline

400-828-0808

Online Support

JD Bewinch Official Flagship Store, Tmall Bewinch Official Flagship Store, and the Bewinch WeChat mini-program — all reachable to contact the store where you purchased.

Please purchase Bewinch only through official channels; beware of refurbished units, demo units, and filters sold at low prices through special channels.

Book On-Site Repair

1. Scan the mini-program code on the raw-tank top cover to enter Bewinch mini-program: select "Repair", fill in details, and submit a booking.

2. Call Bewinch after-sales hotline 400-828-0808 to book by phone.

3. After successful booking, a specialist will call you; discuss and confirm the on-site appointment time.

4. Bewinch professionals provide on-site service, commissioning, and usage guidance.

Note: For repair you may also directly contact the official online store where you purchased; customer service will help book on-site repair.

Safety Precautions

• Read the user manual carefully before use and keep it for future reference.
• Children must operate under adult guidance to avoid scalding.
• Do not disassemble, repair, or modify the unit yourself, to prevent malfunction, danger, or even fire.
• Only connect the power cord to a supply matching the rated voltage on the plate.
• Do not use a damaged power cord or plug, or a loose outlet.
• Use municipal tap water as raw water (5°C–35°C).
• Cooling units have a ventilation system on the rear and sides — do not block; leave 10cm clearance.
• After first power-on, let the unit stand 2 hours before enabling cooling.
• After moving the unit, let it stand 2 hours before enabling cooling; hot water can be used during standing.
• Replace filters on time; interval varies with water usage and quality.
• After installing a new filter, power on and wait for the purified tank to refill, then drain — repeat 3 times before normal use.
• Keep surroundings clean and clean the storage tank every two months.
• When cleaning, do not use corrosive solutions, to avoid fading or corrosion.
• Do not place flammable items like candles or lighters on the product.
• Do not place containers of water, medicine, food, or small metal objects on top.
• If water enters the unit, or pooled water appears on the unit, unplug the power and contact the store where you purchased.
• If the product makes abnormal noise or leaks, unplug immediately and contact the store where you purchased.
• Non-genuine filters may lack hygiene/safety assurance, degraded filtration, and poor sealing — potentially causing abnormal water quality, safety risks, and shortened machine life.

Manual & Video Tutorials

Product Manual — PDF format · complete instructions · operation guide.

Download Manual

Video Tutorials

• New-unit flushing tutorial
• Cold-water dispensing tutorial
• Filter reset tutorial