Bewinch BEWINCH · PRODUCT KNOWLEDGE
BEWINCH · S Tea Series · Light Tea Wellness

Bewinch S5 Fusheng RT508M

ITB-S3.0 Light Tea System · Positive-Pressure Constant-Temp Extraction · Strontium Mineral Water

Simplifying the complex while preserving tradition. The Bewinch S5 Fusheng carries the ITB-S3.0 light tea system with an integrated dual water path and smart steeping control. RO2.0S filtration produces strontium mineral water; positive-pressure constant-temperature extraction drives micro-pressure to release tea polyphenols and nutrients. The G-radar2.0 tea-light interface and flow-through panoramic tea chamber deliver a master-level, lifelike brew that releases the tea's original character — designed for those who understand tea.

400mL
Standard Tea Output
~2'49"
One-Tap Brew Time
7
Smart Temp Levels
2yr
Nationwide Warranty
01

Product Overview

Suitable Households & Scenarios

The S5 Fusheng is the light-tea wellness model of Bewinch's S tea series, carrying the ITB-S3.0 light tea system — "understands tea, and understands light wellness." Compared with the flagship brewer S9 Mingzhi, the S5 suits daily steeping and light wellness, suiting the following people:

Who is it for?

Daily tea families: one-tap auto steeping — fill, steep, and pour in about 2 min 49 sec; no need to watch the pot.

Light wellness users: strontium mineral water for herbal/wellness teas; positive-pressure constant-temp extraction releases nutrients.

Living room / study / office: champagne-gold body with G-radar2.0 tea light, good looks, quiet running (SNT noise reduction).

Families with babies: hidden child lock disables keys and the warming zone, preventing accidental burns by kids or pets.

Why choose the S5 Fusheng?

① One-tap auto brew: auto fill, constant-temp steep, auto-pour once the lower cup is detected — beginners brew great tea.

② Good water, good tea: RO2.0S first purifies then mineralizes into strontium mineral water — sweet, mellow brews.

③ Non-plumbed, plug-and-play: 5L raw tank; just add water and power on — no under-sink piping.

④ Great value: three independent filters, Spin sensor replacement, 2-year nationwide warranty (incl. 1-year replacement-only).

Brand Background

Bewinch is the premium water purification brand of Lexy Electric Co., Ltd. (SSE-listed), applying Lexy's award-winning design philosophy and advanced manufacturing and R&D capabilities.

Bewinch has built a global R&D center with nearly 1,000 engineers and designers, a doctoral workstation, and a CNAS-accredited national laboratory, holding nearly 50 authorized water-purification patents. It operates 2,600+ retail stores and 1,300+ after-sales centers nationwide.

In 2021, Bewinch was recognized by CCTV as a "Great Nation Brand." As the inventor of countertop purifiers, it has repeatedly ranked #1 on major e-commerce platforms.

Product Positioning

The S5 Fusheng is the light-tea wellness model of Bewinch's S tea series; marketing name S5 Fusheng, factory model JST-RT508M (marketing RT508), purification-and-extraction edition. "Life drifts like tea, calm in rising and falling" — through intelligent engineering it turns the elaborate steeping ritual into a one-tap wellness routine: fill, steep, pour, and warm are all automatic, releasing the tea's original character.

The S5 has an integrated dual-path brew design (purified water + tea extraction) with the ITB-S3.0 light tea system: one-tap steeping defaults to 98°C, ~2 min 49 sec total, 400mL standard pour; it also supports custom tea-temperature dispensing above 65°C. RO2.0S filters strontium mineral water; paired with positive-pressure constant-temp extraction, every cup is mellow and smooth.

What is Positive-Pressure Constant-Temp Extraction?

Traditional steeping relies on water naturally soaking the leaves — slow to extract, hard to control strength. The S5 uses positive-pressure constant-temp extraction: micro-pressure drives water through the tea layer quickly and into full contact with the leaves, so that in a constant-temperature environment tea polyphenols, volatile oils, and cordyceps polysaccharides are fully released — a thicker, more flavorful soup.

Its core features: micro-pressure drive, fast penetration, constant-temp extraction, full release. Tap "Steep," wait ~2 min 49 sec, and a professional cup of tea drops in automatically.

Who is it for?

Tea lovers: one-tap steeping, each tea at its temp, mellow output — no more fussing with kettles.

Work/home: dual-path purify + brew in one unit — direct drinking and steeping at the same time.

Quality daily: strontium mineral water to drink, 60°C warming coaster, always at a pleasing temperature.

Bewinch Product Line Overview

Bewinch is Lexy Electric's premium purification brand, currently sold in four series covering different needs:

SeriesPositioningRepresentative ModelsKey Features
S Series
Tea Luxury
Extraction, tasting, wellness, luxuryS5 Fusheng / S5c Xianyun / S9 MingzhiDual-path brew, positive-pressure extraction, tea light, strontium mineral water
N Series
Smart Purifier
Ideal, smart, quality, healthN9 Twilight / N7 Hermann / N5 BardHydrogen/strontium water, smart touch, high flagship
G Series
Countertop Purifier
Life, safety, steady, familyG7s Porto / G7 Heidelberg / G5 RhineNon-plumbed, instant hot, family practical
M/Q Series
Mini Purifier
Portable, compact, entryM3Pro Huyun / Q5 Hefeng / Q7 MiniCompact body, entry price, renters

As the inventor of countertop purifiers, Bewinch has served millions of families worldwide, with 2,600+ offline stores and 1,300+ after-sales centers nationwide.

Eight Core Selling Points

ITB-S3.0 Light Tea
Dual path · smart brew
RO2.0S Reverse Osmosis
2nd-gen fine filtration
Strontium Mineral Water
Traditional spring water
Positive-Pressure Extraction
Micro-pressure release
G-radar2.0 Light Cues
Tea-path lighting
Flow-Through Chamber
Master lifelike brew
Thick-Film Instant Heat
7 temp levels
Helix2.0 Sterilization
24h cyclic inhibition

Core Technology Details

ITB-S3.0 Light Tea System

The S5 carries the ITB-S3.0 light tea system: integrated dual path, smart steeping. After tapping "Steep," it auto-fills, steep at constant temp, and auto-pours once the lower cup is detected — ~2 min 49 sec for 400mL. You can also first press "Temp" to choose a tea temperature of 65°C or above before steeping, to set your preferred brewing temperature.

Positive-Pressure Constant-Temp Extraction

Micro-pressure drives water through the tea layer quickly into full contact with the leaves; in a constant-temperature environment it helps release tea polyphenols, volatile oils, and cordyceps polysaccharides — a thicker, more flavorful soup.

Flow-Through Panoramic Tea Chamber

Flow-through constant-temp chamber: auto fill valve — removable tea filter — upper/lower tea lights — constant-temp chamber — secondary tea filter — micro smart motor — 700mL fairness cup — smart warming module. Top fill sprays and steeps, automatic tea-water separation, tea drops into the cup when ready — fully visible throughout.

G-radar2.0 Tea Light Cues

Upper/lower ambient lights guide each step: screw the upper cup on / close the lid = flash 3 times each; while brewing = upper light steady; while pouring = upper light flashes, lower light steady; pour complete = lower light flashes 5 times then stays on 5 min; set a cup at the spout any time = lower light stays on 1 min.

Strontium Mineral Water

Raw water is first RO2.0S-filtered to pure water, then mineralized by the Stage-3 Q2s-Sr+ filter into strontium mineral water — a traditional spring-water quality (not alkaline), with strontium, calcium, magnesium, potassium, and sodium ions: sweet and mellow in the cup.

The Stage-3 strontium mineral filter lasts ~6-8 months; mineral content decreases with use, so replace when the machine's life monitor reminds you.

RO2.0S Second-Gen Reverse Osmosis

The S5 uses a RO2.0S 2nd-gen membrane with three independent filters, effectively removing heavy metals, pesticides, bacteria, and scale; the purified base water then passes through the mineralizing filter to produce strontium mineral water.

Thick-Film Instant Heat + SNT Noise Reduction

Thick-film rare-earth instant heating dispenses on demand across 7 temp levels; with SNT noise reduction, purification and heating run more quietly, not disturbing office or home.

Heating is affected by altitude; above 1,800m it may not reach the set temperature. Please consider this before ordering.

Helix2.0 Long-Lasting Sterilization

A built-in Helix2.0 UV lamp self-starts on a 24-hour cycle, preventing bacteria from growing in the purified tank when water sits unused, so you can drink safe water even after being away.

Accessories

The S5 uses three independent filters — replace whichever reaches end of life. The tea chamber, tea filters, tanks, and lower cup are all removable for easy care.

Accessory / ConsumableDescriptionWhere to Get
No.1 Pre-filter (M2s/MC122)Replace ~every 6-8 months (bundle ~12-18 months)Official store / service center
No.2 RO2.0S Filter (R108)Replace ~every 2-3 years; core purificationOfficial store / service center
No.3 Strontium Mineral Filter (Q2s-Sr+/QC117)Replace ~every 6-8 months; post mineralizationOfficial store / service center
Removable metal tea basketRinse after each brew; replacement available separatelyOfficial after-sales
Lower cup (fairness cup) 700mLPour container with warming sensor; contact after-sales if damagedOfficial after-sales
5L raw tank / 1.4L purified tankQuick-release; contact after-sales to clean or replaceOfficial after-sales
Power cord / adapterIncluded; use original parts if damagedOfficial after-sales

Buy original filters and accessories only from authorized official stores, dealers, or service centers. Non-original parts carry hygiene, filtration, and sealing risks that may affect water quality and void the warranty.

02

Specifications

Core Parameters

Marketing NameS5 Fusheng
Factory ModelJST-RT508M (marketing RT508)
Product SeriesS tea series (light tea wellness)
CategoryNon-plumbed countertop purify-heat-brew all-in-one (purify + heat + extract)
Water PathDual path: purified water + tea extraction
Water TypeStrontium mineral water (traditional spring water, not alkaline)
Water EfficiencyGrade 3
Tea SystemITB-S3.0 light tea system (one-tap brew / custom brew / positive-pressure extraction)
Heating TechThick-film rare-earth instant heat, SNT noise reduction
Filtration TechRO2.0S 2nd-gen reverse osmosis, three independent filters
SterilizationHelix2.0 UV long-lasting sterilization, 24h cycle
Rated Voltage/Freq220V~ 50Hz
Rated Power2200W
Raw Tank5L (settling float-sensing, classic rear)
Purified Tank1.4L
Upper Cup Total550mL
Lower Cup (Fairness Cup)700mL (max mark 625mL)
Standard Brew / Time400mL/cup, ~2 min 49 sec total
Dispense Temp7 temperature levels
Dispense Volume4 fixed levels (60 / 120 / 250 / 500mL)
Tea Temp Levels4 (custom brewing selectable at 65°C and above)
Warming CoasterDefaults to 60°C for ~1h after pouring; stops when cup removed; long-press "Temp" 5s to toggle
Child LockHidden child lock; long-press "Vol" 5s to toggle
Filter ResetSpin sensor auto-reset
Inlet Temp Range5°C-35°C (municipal tap water)
Working Pressure0.4MPa-0.8MPa
Dimensions (W×H×D)~233mm × 389mm × 381mm
Purified Flow11.7L/h (25°C)
Rated Total Purified2,000L
Health License No.(Su) Wei Shui Zi (2019) No. 3200-0040

Filter Information

StageFilter Name (Model)ReplacementFunction
Stage 1M2s Pre-filter (MC122)~6-8 months (bundle ~12-18)Pre-filtration: sand, rust, large particles; adsorbs chlorine/odor
Stage 2RO2.0S Filter (R108)~2-3 yearsCore purification: heavy metals, pesticides, bacteria, scale
Stage 3Q2s-Sr+ Strontium Mineral Filter (QC117)~6-8 monthsPost mineralization: adds strontium, strontium mineral water

Actual filter life depends on power-on time, local raw-water quality, and daily dispensing; the machine reminds you. When the filter-life bar reaches 0% with a beep, it is time to replace. Choosing the bundle filter set lowers daily drinking cost.

Energy & Environment

Water EfficiencyGrade 3, rated total purified 2,000L
Rated Power2200W (instant heating peak, not continuous draw)
Rated Voltage/Freq220V~ 50Hz
Standby / EcoEco mode (long-press "Steep" 5s): tea lights stop; screen dims after 5 min idle, lowering standby draw
HeatingThick-film instant heat, on demand, no reboiling; 7 temp levels, 4 fixed volumes
Waste / Raw WaterRaw-tank leftover flushes filter debris (not for drinking); reusable for cleaning/watering
Eco MaterialsFood-grade wetted parts
SterilizationHelix2.0 UV physical sterilization, 24h cycle, no chemicals

Heating is affected by altitude; above 1,800m it may not reach the set temperature.

03

First Use

Unboxing & Package Contents

After receiving the S5 Fusheng, check the list against your accessories and inspect for shipping damage.

ItemDescriptionQty
Main UnitS5 Fusheng (RT508) purify-heat-brew unit1
Raw Tank5L settling float-sensing raw tank (with lid)1
Purified Tank1.4L purified tank1
Upper Cup / ChamberIncl. removable metal tea basket, secondary fine fixed filter, upper-cup lid1 set
Lower Cup (Fairness Cup)700mL pour cup (with warming sensor)1
FiltersStage 1/2/3 (pre-installed)1 set
Power Cord220V~ 50Hz original cord1
Manual / CardUser manual, warranty card1 each

Unboxing check: ① inspect the unit, cups, and tanks for dents/scratches; ② verify all accessories; ③ peel off protective film; ④ if anything is missing or damaged, contact the store where you purchased.

Placement (Non-Plumbed)

The S5 is a non-plumbed countertop unit with its own raw tank — just add tap water. Note:

Placement① well-ventilated, level, stable surface away from sun/heat; ② leave ventilation gaps, back not against a wall; ③ surface supports full-tank weight; ④ nearby 220V grounded outlet, cord reaching naturally.
Pre-Power Check① confirm all three filters seated; ② fill raw tank with tap water (5-35°C) and seat it; ③ confirm voltage matches the label (220V~ 50Hz); ④ complete the "New-Unit Flushing Guide" below before first use.

The S5 needs no under-sink piping, tee valves, or drain connection. To move it, power off and empty the tanks first.

New-Unit Flushing Guide

Before first use, flush as follows to activate filters and clean pipes. Takes about 30-40 minutes.

Step 1: Air Out

Unbox, open the purified-tank lid, and air out in a cool ventilated place for 12-24 hours.

Step 2: Power On & Purify

Fill the raw tank, power on to purify, wait ~10 minutes until the water light goes out.

Step 3: Drain Cold Water (repeat 3-5 times)

Place a heat-resistant container >3.5L under the spout; long-press "Dispense/Stop" ~5s; the green light drains and stops automatically.

Step 4: Flush 45°C (repeat 1-2 times)

After purification, tap "Temp", choose 45°C, press "Dispense/Stop", wait for auto-stop.

Step 5: Flush 98°C (repeat 1-2 times)

After purification, tap "Temp", choose 98°C, press "Dispense/Stop", wait for auto-stop.

Step 6: Clean the Tea Path (repeat 1-2 times)

After purification, tap "Steep"; it fills and brews, pours automatically when done; empty the hot water from the lower cup — clean is complete.

New units/filters may carry a slight factory smell; always complete flushing — the more, the better the taste. Video: https://www.bilibili.com/video/BV1TD421K77R

First Time Steeping

1. Before first brew, complete the "tea-path clean" above so the extraction path and chamber are fully soaked and clean.
2. Put the right amount of tea into the removable metal basket, place it in the upper chamber, and make sure the basket clicks in.
3. Wait until the "Purifying, please wait" icon disappears and the Steep key lights, then tap "Steep".
4. Before brewing, confirm the upper cup is screwed on and the lid is closed, or the unit prompts "screw the upper cup on" / "close the lid" and won't brew.
5. Before pouring, place the lower cup at the left spout, or the unit won't auto-pour and shows "please take tea".

Do not touch the hot base or cup during brewing/warming to avoid burns; never fill past the max line.

04

Daily Use

Water Dispensing

Temp-adjusted dispensing: Tap "Temp" to choose your water temp (7 levels), then press "Dispense/Stop" to start; tap again to stop. Four fixed volumes: 60 / 120 / 250 / 500mL.

Hot-water note: Set the target temperature first, then press dispense. If the purified tank is at minimum level, wait until it re-purifies to a high level before taking hot water.

Steeping / Brewing

One-Tap Steep (default 98°C)

When the "purifying" icon disappears and the Steep key lights, tap "Steep" to brew — defaults to 98°C, ~2 min 49 sec, 400mL. Flow: fill (~55s, upper light steady) → brew (~1'19", upper light steady, % shown) → pour (~35s, upper light flashes, lower light steady) → pour complete (lower light flashes 5x then steady) → warm 1h.

Custom Tea-Temp Steep

First press "Temp" to choose 65°C or above, then press "Steep" to brew at your preferred temperature. Custom brewing has no volume choice; it pours by the standard flow.

Pour / Pause / Continue

During pouring, tap "Pour/Stop" — the screen shows "pause pouring" and the spout stops; tap again to continue. If after brewing the lower cup isn't detected, the screen shows "please take tea" — place the lower cup at the left spout and tap "Pour/Stop" to collect.

G-radar2.0 Light Cues

Screw the upper cup on: upper light flashes 3x. Close the lid: upper light flashes 3x. While brewing: upper light steady. While pouring: upper light flashes, lower light steady. Pour complete: lower light flashes 5x then stays on 5 min (off once the cup is taken). Set a cup at the spout any time: lower light stays on 1 min.

60°C Warming Coaster

After pouring it defaults to ~60°C warming for 1h; the main screen shows the warming icon. Remove the lower cup and warming stops automatically. Within 1h after pouring, setting the lower cup back on the warming zone resumes (continues timing, doesn't restart the hour). Long-press "Temp" 5s to turn warming off/on; warming-only without brewing has no effect.

Smart & Auxiliary Functions

Hidden Child Lock: Long-press "Vol" 5s to toggle. When on, the screen shows "child lock on", other keys lock, and the warming zone stops — preventing kids/pets from accidental touches. It defaults off after first power-on and after a power cycle.

Eco Mode: Long-press "Steep" 5s to toggle. When on, upper/lower tea lights stop and the screen dims after 5 idle minutes. In normal mode the screen dims after 5 idle minutes.

999 Alert: The buzzer alarms when raw TDS reaches 999. Touch any key to exit the alarm screen; if local water is hard and can't be improved, long-press "Pour Tea/Stop" 5s to mute (long-press again to restore; only available when raw TDS reads 999). If you don't mute and don't change to compliant raw water, it alarms again on the next purification.

Temperature Levels & Scenarios

TemperatureTypical Use
45°CWarm direct drinking, formula/rice cereal — gentle, not hot
55°CDaily warm water, honey water, instant drinks
65°CGreen tea, white tea, light-oolong — avoid scalding leaves
75°COolong, herbal tea, lightly fermented tea
85°CBlack tea, pour-over coffee
98°C (default brew)Black/dark tea, high-temp brews, boiling direct drinking

Dispensing supports 4 fixed volumes (60/120/250/500mL); brewing defaults to 98°C, ~2 min 49 sec for 400mL, or press "Temp" first to choose 65°C+ then brew.

05

Filters & Care

Filter Structure & Life

The S5 uses three independent filters — replace whichever reaches end of life, not the whole set. The machine monitors by water usage, quality, and power-on time, showing remaining life on screen.

StageReplacementFunction
Stage 1 (M2s pre-filter MC122)~6-8 months (bundle ~12-18)Pre-filtration: sand, rust, large particles; adsorbs chlorine/odor
Stage 2 (RO2.0S R108)~2-3 yearsCore purification: heavy metals, pesticides, bacteria, scale
Stage 3 (Q2s-Sr+ strontium QC117)~6-8 monthsPost mineralization: adds strontium, strontium mineral water

When the filter-life bar reaches 0% with a beep, it is time to replace.

Filter Replacement & Reset

Spin Sensor Auto-Reset (Stage-1 example)

When the life bar hits 0% with a beep, replace the filter.

1. Turn the old filter lock→unlock by the mark and pull it out; within 30s the screen shows "L01 Filter 1 detection abnormal" (L02 for filter 2, L03 for filter 3) and beeps.

2. Insert the new filter, turn unlock→lock by the mark; "L01" disappears with a beep and the life bar returns to 100% — done.

① If the indicator doesn't change in 30s, pull out and re-insert; don't turn the filter during chip recognition. ② Each chip resets once — wait for the system reminder. ③ After replacing, drain cold water 3 times to soak. Video: https://www.bilibili.com/video/BV1fx4y1q7Xd

Filter Life Notes

Actual life depends on power-on time after activation, local water quality, and dispensing; it shortens in poor-quality or high-use situations — follow the screen. Non-original filters may lack hygiene assurance, filtration, and sealing, causing water issues and shortening machine life. Buy from authorized channels.

Daily Cleaning

Tea chamber & filters: The upper chamber is removable with a double filter (metal basket + fine fixed filter). After each brew, remove the basket, empty leaves, rinse filters and chamber, wipe soft — keep the path odor-free.

Raw tank: The 5L settling float-sensing tank is quick-release; clean every 1-2 weeks. Rinse inside, wipe soft, avoid hard brushes.

Purified tank: The 1.4L purified tank; clean every 1-2 months, rinse and wipe. Helix2.0 UV sterilizes on a 24h cycle.

Warming base: Splash-proof, but do not disassemble and soak; rinse/wipe to clean.

Waste Water

The S5 is Grade-3 efficiency. The leftover raw-tank water is not true "waste" — it flushes debris off the filters and helps maintain filter life. When the machine prompts a water change, empty and refill. The discarded raw water isn't for drinking, but can be reused for cleaning or watering — no waste.

Cleaning & Descaling

Daily cleaning: ① Body: soft damp cloth; no corrosive cleaners/steel wool; don't immerse. ② Raw tank: remove every 1-2 weeks, rinse, wipe. ③ Purified tank: remove every 1-2 months, clean, re-seat. ④ Tea chamber/filters: remove the basket and empty leaves after each brew, rinse. ⑤ Warming base: splash-proof, no soak; rinse/wipe.

Pipe descaling: Over time the heater/pipes may scale; descale every 3-6 months (shorter in hard-water areas). ① Use Bewinch official descaler, mix per instructions into the raw tank. ② Run one purification + hot cycle so descaler flows through. ③ Soak, then drain all descaler. ④ Repeat purify-and-drain 2-3 times until taste/odor is gone.

Do not use strong acid/alkali or non-food-grade descalers; do not drink hot water produced during descaling. If unsure, contact the store where you purchased.

06

FAQ

Tea Brew / Extraction Questions

Why doesn't it pour tea after I press "Steep"?

Check in this order: ① the unit must finish purification first — wait until the "purifying, please wait" icon disappears and the Steep key lights. ② confirm the upper cup is screwed on and the lid closed, or it prompts "screw the upper cup on" / "close the lid". ③ place the lower cup at the left spout before pouring, or it won't auto-pour and shows "please take tea"; once placed, tap "Pour/Stop" to collect.

What's the difference between one-tap and custom brewing?

One-tap: after purification, tap "Steep" directly — defaults to 98°C, ~2 min 49 sec, 400mL; auto fill, steep, pour. Custom: first press "Temp" to choose 65°C+, then press "Steep" to brew at your preferred temperature (no separate volume choice).

Why does tea taste better with the S5?

The S5 filters strontium mineral water whose strontium, calcium, magnesium, and potassium ions help release tea polyphenols; positive-pressure constant-temp extraction drives water through the tea layer quickly into full contact with the leaves, helping release polyphenols and volatile oils — for a mellower, more flavorful soup.

Can I pause pouring mid-brew?

Yes. During pouring, tap "Pour/Stop" — the screen shows "pause pouring" and the spout stops; tap again to continue collecting.

Water Quality Questions

What water does the S5 produce? Is it alkaline?

The S5 produces strontium mineral water, a traditional spring-water quality — not alkaline. Raw water is RO2.0S-filtered to pure water, then the Stage-3 Q2s-Sr+ filter adds strontium, calcium, magnesium, and potassium ions: sweet and mellow. If you want alkaline water, see the S9 Mingzhi.

White foam in the water?

White foam is normal — fine air bubbles that disappear at rest; safe to drink. During purification, pressure pushes water through the membrane and some air dissolves; it comes out as fine bubbles when pressure releases.

A few water marks / slight smell on the new unit?

Bewinch runs 100% performance and water-safety checks before shipping; small water marks may remain in the pump and valves — normal. New units/filters may carry a slight smell; flush fully per the guide before use.

Operation Questions

How do I turn on the hidden child lock?

The S5 has a hidden child lock: long-press "Vol" 5s to toggle. When on, the screen shows "child lock on", other keys lock, and the warming zone stops. It defaults off after first power-on and after a power cycle.

How to turn off warming / the tea lights?

Warming: defaults to 60°C for 1h after pouring; long-press "Temp" 5s to turn off/on. Tea lights: long-press "Steep" 5s to enter eco mode — upper/lower lights stop and the screen dims after 5 idle minutes.

Screen dims/goes dark quickly?

This is eco design: in normal mode the screen dims after 5 idle minutes; in eco mode it goes dark after 5 idle minutes. To keep it lit, long-press "Steep" 5s to turn off eco mode.

Filter Questions

How often to replace filters?

Stage-1 M2s pre-filter and Stage-3 Q2s-Sr+ strontium filter ~every 6-8 months (bundle Stage-1 ~12-18 months); Stage-2 RO2.0S membrane ~every 2-3 years. Actual life depends on power-on time, raw-water quality, and daily dispensing — follow the screen.

Not replacing on time lowers filtration, worsens taste, and may cause secondary contamination. The bundle set lowers daily drinking cost.

How to reset after replacing?

Within 30s of pulling out the old filter, the screen shows the matching "L01/L02/L03 detection abnormal"; insert the new filter, turn unlock→lock by the mark; a beep and the bar returning to 100% means reset is done. If no change in 30s, re-seat; each chip resets once; drain cold water 3 times after changing.

Do filters have a shelf life? Is bulging packaging normal?

Store unopened filters in a cool dry place. Slight bulging of the outer bag is normal — units are gas-filled and heat-sealed for inspection; as long as the bag is intact and clean, it's safe.

After-Sales & Service

What is the S5 warranty policy?

The S5 enjoys a 2-year nationwide warranty, incl. 1-year replacement-only: non-human quality issues in the warranty period can be swapped for a new unit. For support, contact the store where you purchased.

Is a no-reason return supported?

Yes, a 30-day no-reason return applies (Bewinch official direct-store S/N-series policy). Units already connected to water or used cannot be returned without reason, due to water hygiene.

Do I need on-site installation?

The S5 is a non-plumbed countertop unit: place it steadily, add tap water, and use — no water line. If you'd like a first on-site setup or filter-guidance, book via the Bewinch mini-program, or contact the store where you purchased.

Brewing & Interaction

How to use & clean the tea pot?

Place the cleaned pot on the unit; ensure the pot bottom is dry. At altitude, run a boiling-point check first. The system stops heating automatically past the heating/warming time; press "Reheat" to restart. When cool, remove the inner lid, pot lid, and tea basket and wash with warm water; never immerse the pot body. To descale: white vinegar rest 1h, or citric acid rest 15 min, then rinse 5-6 times.

How to turn off the 999 alert?

When raw TDS hits the 999 peak, a "change raw water" icon pops up. Long-press "Pour Tea/Stop" 5s to mute/restore; touch any key to exit. Even with the alert off, we still recommend changing the raw water promptly.

How to turn off tea lights / warming?

The tea-light cues and warming state can be turned off via their keys; for a long dark screen, use the eco/dim mode. Refer to the unit's manual for exact keys; avoid long empty warming.

Filters & Reset

Do filters have a shelf life?

Filters keep for five years; leave the bag sealed and store in a cool place.

Use & Care

Why can't it reach 100°C?

In the sealed heating structure, ambient-level heating is usually held above 90°C and below 100°C to protect the pipes; the tea-brew function achieves high-temp brew-immersion. The RO purified water meets national direct-drink standards and is safe to drink without boiling.

How to re-enable after 72+ hours unused?

Empty the leftover raw water and refill with tap water; power on and drain the internal water; let the purified tank fill, then drain; repeat 3 times.

How to clean the purified tank?

Every 2-3 months: remove the raw tank, open the top cover, long-press "Dispense/Stop" 5s to drain, wipe the inside with a lint-free cloth, re-seat the raw tank, fill, then drain 2-3 more times.

07

Troubleshooting

After filter change shows L01 / L02 / L03?

Symptom
After pulling out the old filter, within 30s the screen shows "L01/L02/L03 detection abnormal" and beeps.
Cause
After removing the filter, the unit doesn't detect the matching filter (L01=No.1, L02=No.2, L03=No.3) — a normal recognition prompt.
Solution
Insert the new filter, turn unlock→lock by the mark; a beep, the prompt clears, and the bar returns to 100%. If no change in 30s, re-seat; don't turn the filter during chip recognition.

Screen dark / no purification?

Symptom
After power on, the screen is dark and the unit doesn't purify.
Cause
Main power not connected, or the rear power switch is off.
Solution
Plug in firmly and turn on the rear power switch; confirm voltage matches the label (220V~). If still dark, contact the store where you purchased.

Very low flow / no purification?

Symptom
Purification is very slow or stops entirely.
Cause
Possible: filter expired/clogged; booster pump not running; inlet empty or line kinked; raw water too cold.
Solution
① check/replace due filters; ② confirm the raw tank has water and lines aren't kinked; ③ use 5-35°C tap water; ④ if the pump still doesn't run, contact the store where you purchased or send it in for inspection.

No hot water?

Symptom
After dispensing, only cold water comes out.
Cause
Possible: dispensed without setting temp first; purified tank at minimum; filter expired.
Solution
① press "Temp" to set target temp first, then dispense; ② wait until the purified tank re-purifies to a high level; ③ check/replace due filters.

Off taste / abnormal taste?

Symptom
Water tastes of plastic, disinfectant, or other off-flavor.
Cause
Possible: new unit under-flushed; expired filter; tanks long uncleaned; long unused.
Solution
① complete the full flush; ② check/replace filters; ③ drain standing water and clean both tanks; ④ after long storage, drain once before dispensing.

Purified TDS stuck at 30?

Symptom
Purified TDS stays at 30.
Cause
Usually raw water not changed; raw tank sitting long-term.
Solution
Empty all raw water, refill fresh tap water, and re-purify.

Water-level abnormal icon / shows H2?

Symptom
The water-level icon shows "level abnormal", or the screen shows H2.
Cause
Unused for over 72 hours, or the purified tank level is too high.
Solution
Long-press "Dispense/Stop" ~5s to drain; or dispense normally to lower the level — H2 clears.

Shows H3, hot-water key unresponsive?

Symptom
Screen shows H3; hot-water keys don't respond.
Cause
The new unit hasn't yet been drained/flushed.
Solution
Complete the new-unit drain/flush flow in "First Use" and it recovers.

Raw TDS shows 999 and alarms?

Symptom
Screen raw TDS shows 999 and the buzzer alarms.
Cause
Local water is poor or raw water wasn't changed in time, reaching 999.
Solution
① change all raw water, dispense and re-purify; TDS drops. ② If hard water can't be improved, long-press "Pour Tea/Stop" 5s to mute (long-press again to restore; only when raw TDS reads 999).

Lower cup not keeping warm?

Symptom
After pouring, the lower-cup tea doesn't stay warm.
Cause
The drip tray (lower cup) is loose, or warming was turned off manually.
Solution
① re-seat the drip tray and ensure the lower cup is in place. ② long-press "Temp" 5s to turn warming back on.

Slow / skewed tea flow?

Symptom
Tea flows slowly or off to one side.
Cause
① object jamming the spout guide tube; ② object jamming the upper-cup filter.
Solution
① remove and clean the spout guide tube, re-seat. ② remove the upper-cup tea filter and rinse clean.

"Steep" unresponsive, prompts "screw the upper cup on / close the lid"?

Symptom
After tapping "Steep", the unit doesn't brew and prompts "screw the upper cup on" or "close the lid".
Cause
Before brewing the unit checks whether the upper cup and lid are seated; if not, it won't run.
Solution
Screw the upper cup on by the mark and close the lid; the upper light flashes 3x to confirm, then tap "Steep".

No auto-pour after brewing, shows "please take tea"?

Symptom
After brewing the unit doesn't auto-pour and shows "please take tea".
Cause
The unit didn't detect the lower cup at the spout.
Solution
Place the lower cup correctly at the left spout (lower-light sensor zone), then tap "Pour/Stop" to collect.

Keys unresponsive with child lock on?

Symptom
Screen shows "child lock on"; other keys don't respond.
Cause
Normal child-lock protection, not a fault.
Solution
Long-press "Vol" 5s to release the child lock and restore keys.

Fault prompt after long unused?

Symptom
After long storage, a level-abnormal or fault prompt appears.
Cause
Normal prompt from residual water changing after long sitting.
Solution
Press "Dispense/Stop" to dispense once, or long-press 5s to drain once — it recovers. Before reusing after long storage, run a full drain/flush and clean both tanks.

Tea pot E06 overheat protection?

Symptom
Screen shows E06 while using the tea pot.
Cause
The pot has NTC self-protection; it triggers when the pot is too hot (dry-boil or thermostat protection).
Solution
Empty the hot water, refill with cold, set the pot aside to cool, then replace it on the unit to clear.

Tea pot won't heat / tea overflows?

Symptom
The pot doesn't heat after placement, or tea spills from the spout while brewing.
Cause
① system auto-stopped past heating/warming time; ② pot overfilled past MAX or too much tea causing foam.
Solution
① press "Reheat" to restart. ② pour out some water to stay under MAX and use less tea to avoid overflow.

Tea spout drips?

Symptom
The spout drips while brewing/steeping.
Cause
An object jams the upper-cup valve.
Solution
Clean the upper-cup valve and remove the object.

E01 code?

Symptom
Screen shows E01; stops dispensing/purifying.
Cause
Inlet temp sensor abnormal, usually from very low winter ambient.
Solution
Move to a warm room 1-2h; it clears automatically. If not, contact after-sales to inspect the sensor or control chip.

E02/E03/E04 codes?

Symptom
Screen shows E02, E03, or E04.
Cause
Inlet/outlet temp sensor abnormal, or the outlet NTC cracked and took in moisture.
Solution
Restart and observe; if recurring, contact after-sales to inspect the temp sensor.

E07 drain abnormal?

Symptom
Screen shows E07.
Cause
Continuous draining for 10 minutes still not complete.
Solution
Power off to clear; check the drain line; contact after-sales if recurring.

E11 heating fault?

Symptom
Screen shows E11.
Cause
After 20s of heating it still hasn't reached half the target temperature.
Solution
Power off to clear; use 5-35°C tap water; contact after-sales if recurring.

No hot water / slow heating?

Symptom
Selecting hot gives no hot water or low temp.
Cause
① low boiling point at altitude; ② heater not recovered after heavy dispensing; ③ filter clog; ④ not preheated just after startup.
Solution
① re-run boiling-point check; ② wait 3-5 min after continuous dispensing; ③ replace due filters; ④ dispense one cup first to warm the pipes.

Steam/sputter when taking hot water?

Symptom
High-temp dispensing sputters or sprays steam.
Cause
At high altitude the boiling point drops and there is lots of steam in the heating tube.
Solution
Keep the container near the spout; beware splashing.

Leakage under the unit?

Symptom
Water pooling under the unit or ongoing leak.
Cause
① raw tank overfilled; ② bottom inlet/outlet valve loose; ③ filter not tightened; ④ internal pipe loose.
Solution
① check level; ② press/turn the bottom valve; ③ re-tighten filters; ④ for internal leaks, cut power and contact after-sales immediately.

Spout drips (new unit)?

Symptom
The new unit's spout drips continuously.
Cause
Debris in the path prevents the valve closing fully.
Solution
Drain several times to flush out debris; if still dripping, contact after-sales.

Noise / unusual sound?

Symptom
Noticeable noise or rattling while purifying/heating.
Cause
① raw tank empty, pump dry; ② not level; ③ filter not seated.
Solution
① check level; ② level the surface; ③ check filters; for obvious rattling contact after-sales to inspect the heater or diaphragm pump.

Touch unresponsive / keys no response?

Symptom
All screen keys unresponsive (not in child-lock state).
Cause
Screen module fault.
Solution
Contact after-sales to replace the screen module.

Purified-water light red / anti-overflow alarm?

Symptom
The purified-water light turns red, prompting anti-overflow.
Cause
Purified tank not installed correctly or poor contact.
Solution
Re-seat and press the purified tank firmly; draining cancels the anti-overflow.

Raw TDS lower than purified TDS?

Symptom
Raw TDS reads lower than purified TDS.
Cause
① pure water poured into the raw tank; ② new unit under-flushed; ③ raw water too pure, little RO waste.
Solution
Use municipal tap water and complete flushing; after a week with higher-TDS tap water the raw value will exceed the purified value — normal.

Strong odor / new-unit smell?

Symptom
Off taste, or new-unit smell still strong after airing.
Cause
① new unit under-flushed; ② expired filter; ③ tanks long uncleaned.
Solution
① complete the full flush; ② replace due filters; ③ clean tanks, leave the purified tank open 24h, soak with citric acid if needed.

Green algae in the tank?

Symptom
Green moss-like growth on the tank wall.
Cause
Green algae grows where there is light.
Solution
Place the unit out of direct light; soak and clean with citric solution.

Moved the tank while purifying → leak?

Symptom
After moving the tank mid-purification, air-lock and leakage.
Cause
Moving the tank while purifying lets air into the path.
Solution
Don't move the tank while purifying; wait until purification finishes or it prompts a water change.

Insects in the unit?

Symptom
Insects found inside or under the unit.
Cause
The base drainage holes can admit insects when they are abundant.
Solution
Place in a clean, ventilated, dry spot; put repellent sachets around the feet. The internal path is fully sealed and doesn't affect water quality.

Fault Code Quick Reference

CodeMeaningSolution
E01Inlet temp sensor abnormal (ambient too cold)Move to warmth 1-2h; clears when temp recovers; if still alarming, contact after-sales
E02Outlet temp sensor open (reads 100/120°C)Restart and observe; if recurring, sensor took in moisture — contact after-sales
E03Outlet temp sensor short (reads 0°C)Clears after repair; if persistent, contact after-sales
E04Outlet temp sensor open (reads 120°C)Clears after repair; if persistent, contact after-sales
E05Water-level sensor abnormal (low reads empty, high reads full)Re-seat the tank, check the float; if still alarming, contact after-sales
E06Drain abnormal (10 min continuous drain not done)Restart, check the drain outlet for blockage; if recurring, contact after-sales
E07/E11Heating fault (20s still under half target temp)Power off to clear; check raw-water temp; if recurring, contact after-sales
E08Purification abnormal / periodic drain reminderPower off to clear; run a full drain, check raw-tank level and filters
E09High/low level sensor loose/openPower off to clear; check tank seating; if still alarming, contact after-sales
H01Water-level-too-high reminderDrain: long-press "Dispense/Stop" 5s
H02/H2Unused over 72h (3 days)Long-press "Dispense/Stop" 5s; clears to low level; repeat drain 3x before re-enabling
F2Raw TDS above 999 (water too hard)Change raw water and dispense; clears when TDS drops below 950
0403Factory default (raw 04 / purified 03)Normal; after flushing and purifying, values auto-update; if unchanged after water change, check the float
999TDS probe scaled or raw water extremely poorChange all raw water and let it purify; TDS drops; a new unit stuck at 999 may have a scaled probe — contact after-sales

Tips & Self-Help

Slow / no / intermittent purification — suspected air-lock

Symptom
Slow purification, no water, or intermittent flow — suspected "air-lock".
Solution
① Power on and wait until it purifies ("putt-putt"); when done, open the top cover and pull out the filters. ② Use a chopstick to gently poke the holes at the bottom of each filter to release air (if the chopstick meets resistance, it confirms an air-lock — water may spray from the filter bottom, never point it at your face). ③ Vent each filter, re-seat, wipe the table, close the cover — ready.

Plastic/odd smell after new unit or water change, even after flushing

Symptom
Off/plastic taste after a new unit or water change, persisting through flushing.
Solution
① Open the top cover and purified-tank lid, leave open 24h to air out. ② If still present, brew food-grade citric acid, pour into the purified tank to soak, then drain/rinse 2-3 times. ③ Ensure the full flush (cold drain 3-5x + warm flush 1-2x) is done.

Spout still drips a few drops after removing the cup

Symptom
The spout still drips a few drops after the cup is removed.
Solution
New-unit dripping is usually residual carbon powder/debris; drain 3-5 more times to normalize. If it keeps dripping after a while, contact the store where you purchased.

White floating particles in dispensed water

Symptom
White floating particles in the water.
Solution
After a new unit or filter change, residual food-grade grease may wash out — normal. After 5-10 more cups it clears; harmless and safe to drink.

Jumping screen / flaky touch

Symptom
Screen numbers jump; touch unresponsive or intermittent.
Solution
① Wipe water off the screen — capacitive touch misfires when wet. ② Check voltage; try a separate outlet. ③ If it still jumps/flickers, it may be a touch-film fault — contact after-sales.

Dispense key gives no water but the display looks fine

Symptom
Pressing dispense gives no water, though the display looks normal.
Solution
① Check the top cover is fully pressed down (unsecured cover triggers a safety lock). ② Power off 1 minute, then back on. ③ Confirm the raw tank has water and the float rises. ④ If none work, it may be a diaphragm-pump fault — contact after-sales.

Does the purified tank need regular cleaning?

Symptom
Does the purified tank need regular cleaning? How?
Solution
Every 2-3 months: ① remove the raw tank, open the top cover and purified-tank lid. ② Long-press "Dispense/Stop" 5s to drain; it stops automatically. ③ Wipe the wall with a clean lint-free cloth. ④ Refill the raw tank and let it purify. ⑤ Long-press to drain 2-3 more times — ready.

Intermittent hot flow with steam

Symptom
Hot water comes out intermittently with steam.
Solution
On swirl-speed instant-heat units, water hits ~100°C in the tube and produces lots of steam, so the stream is thinner and may fluctuate — normal. At low altitude/boiling point it looks similar; try 85°C.

Insects under/around the unit

Symptom
Insects found under or around the unit.
Solution
The base has drainage holes and can admit insects. Fix: ① place in a clean, tidy, ventilated, dry spot and clean regularly. ② put 1-2 non-toxic repellent sachets around each foot. The internal path is sealed and doesn't affect water quality.

Plastic smell after flushing — how to deeply de-odorize

Symptom
Plastic smell remains after flushing — how to de-odorize deeply?
Solution
Water-contact plastic parts are de-odorized at the factory, but sealed packaging may leave a slight smell — normal. Leave the purified tank open 12-24h, then flush. If still present, use the "dish-soap method": dilute food-grade dish soap, pour into the purified tank, circulate, then drain repeatedly 3-5 times with clean water. See the official video.

White scale/crystals on the raw-tank wall

Symptom
White scale/crystals appear on the raw-tank wall.
Solution
White powdery scale can appear on long-used tanks — normal. To descale: ① a cup of ~65°C water, add 5-10g food-grade citric acid, stir to dissolve. ② Fill the raw tank, pour in the solution. ③ Soak 30-60 min. ④ Wipe the wall until scale comes off. ⑤ Empty and rinse with clean water.

Bulging outer packaging on a new filter

Symptom
The new filter's outer bag is swollen/bulging.
Solution
Normal. Filters are air-tested and gas-sealed before leaving the factory, so the bag may bulge. As long as the seal is intact, it's safe. Bewinch uses double heat-seal bags to keep filters clean in transit.

Loud purification noise on first use

Symptom
First use: purification is very loud.
Solution
Normal. New filters and pump hold lots of air; the booster pump makes noise compressing it. Repeated purify-and-drain soaks the path and the noise drops. If still loud, check the unit is level; put a soft flat mat under it to reduce resonance.

Black powder in raw/purified tank on first water-through

Symptom
Black powder appears in the raw or purified tank when water first passes through.
Solution
Normal. Activated-carbon filters are sintered from carbon powder + food-grade binder; a new filter sheds a small amount on first use — non-toxic. If raw tank: flush 3-5 times. If purified tank: rinse lightly, wipe, then drain/rinse a few more times.

Murky raw water with green/brown floating bits

Symptom
Raw-tank water looks murky with green or brown suspended matter.
Solution
Usually algae spores or pipe sediment from aging tap-water mains, more visible in summer. The raw tank holds unpurified water; murkiness doesn't affect the output — after the RO membrane (0.0001µm pores) filters out microbes, bacteria, and debris, the water is safe to drink. Clean the raw tank regularly.

Leakage under/around the unit

Symptom
Leakage found under or around the unit.
Solution
① Close the inlet valve (if any), stop supply, cut power. ② self-check: see if water spilled while dispensing, or the raw tank exceeded MAX. ③ open the top cover, check all three filters seated, remove and re-align each. ④ wipe the table and unit bottom, then power on and observe. If it leaks repeatedly, contact the store where you purchased.

What is TDS?

Symptom
What is TDS? Why does the number differ each time?
Solution
TDS (Total Dissolved Solids) is the total dissolved matter; higher means more minerals/impurities. It depends on the raw water you add, not a fixed value. Residual old water mixes with new, so the reading may run slightly above tap water. After changing raw water, dispense a cup so the unit purifies and the probe updates.

Why leftover raw water gets more concentrated / "waste water"

Symptom
Why does leftover raw water get more concentrated / what is "waste water"?
Solution
RO membrane precision is 0.1nm; to keep impurities from clogging the pores, some water flushes the membrane surface and returns to the raw tank as "waste." It is only slightly saltier than tap water, not sewage. Each water change, empty all leftover raw water and refill fresh; don't reuse waste water.

Volumetric dispense is slightly off

Symptom
Volumetric dispense is slightly low or high vs a measuring cup.
Solution
A little water stays in the path, so some volumetric error is normal. Hot-water deviation may be larger because flow speed changes with temp. Use an accurately marked cup; this is within normal tolerance.

A vertical line/mark on the casing

Symptom
A vertical line/mark on the casing.
Solution
This is a mold-flow line that forms where plastic fuses during injection molding — common industry-wide; it doesn't affect use or looks. We keep refining the process to minimize it.

How is filter-life calculated?

Symptom
How is filter-life calculated? Must I replace when it says so?
Solution
Filter life is computed three ways: ① power-on time (decays over time even unused after activation); ② raw-TDS change (worse water consumes faster); ③ cumulative dispensing. The reminder is a recommended cycle, not a hard deadline, but don't wait until the filter fully clogs, or the pump may overload or a pipe may burst.
08

Comparison

S5 Fusheng vs S5c Xianyun

ItemS5 Fusheng (RT508M)S5c Xianyun (RT508)
PositioningS-series light-tea wellness, dual path purify + brewS-series light-tea, dual path purify + brew
Water TypeStrontium mineral water (traditional spring, not alkaline)Strontium mineral water (traditional spring, not alkaline)
Tea SystemITB-S3.0 light tea; one-tap 98°C brew, custom 65°C+ITB-S3.0 light tea; same brewing capability
Tea LightG-radar2.0 upper/lower ambient tea lightG-radar2.0 tea light cues
Cup / ChamberFlow-through panoramic chamber, 700mL lower cupFlow-through chamber, 700mL lower cup
Look / FinishChampagne-gold body, premium finishSimpler finish, value-oriented
Warranty2-yr nationwide (incl. 1-yr replacement-only)2-yr nationwide (incl. 1-yr replacement-only)

Both are S-series light-tea machines sharing the same ITB-S3.0 brewing and strontium water. The S5 Fusheng adds a premium champagne-gold finish and the fuller G-radar2.0 tea-light experience; the S5c Xianyun delivers the same brewing performance at a more value price. Choose Fusheng for the premium look and ambiance, choose Xianyun for core brewing value.

S5 Fusheng vs S9 Mingzhi

ItemS5 FushengS9 Mingzhi
Water TypeStrontium mineral water (traditional spring, not alkaline)Strontium alkaline water (~pH7.6)
FiltrationRO2.0S reverse osmosisAPQ2.0 biomimetic membrane; better media, faster flow
Tea SystemITB-S3.0 light tea; daily steeping, ~2'49" one-tap, no true stewingITB-S4.0, simulated open flame, true 100°C, stews wellness tea
Water PathDual-path brew designDual-path brew design
PresetsNo storage9 custom groups (tea / wellness / custom)
ScreenDigital touchMulti-point smart touch
NoiseSNT noise reductionMulti-layer noise reduction, quieter
Water EfficiencyGrade 3Grade 1, more water-saving
Warranty2-yr nationwide (incl. 1-yr replacement-only)4-yr nationwide (incl. 2-yr replacement-only)

The S9 sits above the S5: alkaline strontium water, APQ2.0 filtration, true-100°C stewing, 9 presets, and Grade-1 efficiency all exceed the S5. If you mainly do light daily steeping and want better value, the S5 Fusheng is the more affordable choice; go with the S9 for professional tea and slow-brewing of precious ingredients.

Buying Advice

Your NeedRecommendation
Light daily steeping, premium look, good valueS5 Fusheng — ITB-S3.0 one-tap brew, strontium mineral water
Same brewing, value priceS5c Xianyun — core S-series brewing at a lower price
Professional tea + true-100°C wellness stewingS9 Mingzhi — APQ2.0, 9 presets, alkaline strontium water

Comparisons are based on public Bewinch product materials; actual features depend on the specific model and batch.

09

Support & Downloads

After-Sales Policy

ServiceDetails
No-Reason Return30 days (Bewinch official direct-store S/N-series policy)
Replacement-Only1 year (unconditional new-unit swap for non-human quality issues in the period)
Nationwide Warranty2 years (1-yr replacement-only + 1-yr nationwide repair)
Service Network1,300+ after-sales centers, 2,600+ retail stores nationwide

Replacement-only is a store value-added service: for any quality issue in that period, contact the store where you purchased for a new unit. The nationwide warranty covers free repair; contact the store where you purchased to book on-site service.

Contact the Store Where You Purchased

National Service Hotline

400-828-0808 (for repair / on-site installation & service booking)

Online Support

For general questions, contact the store where you purchased via the Bewinch official flagship stores on JD, Tmall, or the WeChat mini-program.

Buy Bewinch only through official channels; beware discounted refurbished units, demo units, and filters through special channels. Water-quality issues and machine damage from non-original filters are not covered by the official warranty.

Book On-Site Repair

1. Scan the mini-program QR code on the raw-tank lid, open the Bewinch mini-program, choose "Install/Repair", fill in the details, and submit.
2. Call Bewinch after-sales hotline 400-828-0808 to book by phone.
3. After booking, a specialist will call to confirm the appointment time.
4. Bewinch professionals come on-site to service and guide setup.

On-site within 25km of a service center; if none nearby, we automatically arrange mail-in repair — shipping and repair costs are covered by the brand.

Safety Notices

Manual & Video Tutorials

User Manual
PDF · Full instructions · incl. installation & care guide
Download Manual

Video tutorials: